Question 1

Which of the following is the process an individual goes through as he or she attempts to find an organization to join?

Accepted Answer

A)  metamorphosis 
B)  anticipatory socialization 
C)  assimilation 
D)  acculturation 
A)  metamorphosis 
B)  anticipatory socialization 
C)  assimilation 
D)  acculturation

Question 2

When shared values and beliefs govern how people interact socially, it is known as ______.

Accepted Answer

A)  market control 
B)  clan control 
C)  performance ambiguity 
D)  bureaucratic control 
A)  market control 
B)  clan control 
C)  performance ambiguity 
D)  bureaucratic control

Question 3

Disneyland referring to employees as team members and customer as "guests" is an example of storytelling.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is one of the seven characteristics of organizational culture?

Accepted Answer

A)  strategy orientation 
B)  process orientation 
C)  peer orientation 
D)  outcome orientation 
A)  strategy orientation 
B)  process orientation 
C)  peer orientation 
D)  outcome orientation

Question 5

One of the three key managerial tools for leveraging culture for performance is ______.

Accepted Answer

A)  ASA 
B)  recruiting and selecting for right fit 
C)  letting the culture organically develop 
D)  being sure all employees know they must fit it 
A)  ASA 
B)  recruiting and selecting for right fit 
C)  letting the culture organically develop 
D)  being sure all employees know they must fit it

Question 6

Compare and contrast organizational culture and climate.

Accepted Answer

Answer. Organizational climate has been

Question 7

When legitimate authority governs social interactions it is known as ______.

Accepted Answer

A)  market control 
B)  clan control 
C)  performance ambiguity 
D)  bureaucratic control 
A)  market control 
B)  clan control 
C)  performance ambiguity 
D)  bureaucratic control

Question 8

Once an employee enters the metamorphosis stage, the employee will not have to restart the process within the organization for any reason.

Accepted Answer

A) True 
 B)False

Question 9

According to research on service industry companies, which of the following types of organizations rated highest in stability?

Accepted Answer

A)  US Postal Service 
B)  all service industry companies scored high 
C)  transportation companies 
D)  accounting firms 
A)  US Postal Service 
B)  all service industry companies scored high 
C)  transportation companies 
D)  accounting firms

Question 10

When organizational members don't agree on what the goals of the organization are or should be it is known as ______.

Accepted Answer

A)  stability 
B)  goal incongruence 
C)  performance ambiguity 
D)  people orientation 
A)  stability 
B)  goal incongruence 
C)  performance ambiguity 
D)  people orientation

Question 11

One of the three key managerial tools for leveraging culture for performance is ______.

Accepted Answer

A)  managing culture through the reward system 
B)  attraction-selection-attrition 
C)  letting the culture organically develop 
D)  being sure all employees know they must fit it 
A)  managing culture through the reward system 
B)  attraction-selection-attrition 
C)  letting the culture organically develop 
D)  being sure all employees know they must fit it

Question 12

Discuss the characteristics of a strong organizational culture.

Accepted Answer

Strong cultures are based on two charact

Question 13

Organizational cultures and climates are the same thing.

Accepted Answer

A) True 
 B)False

Question 14

Research on climate shows that it significantly impacts most dependent OB variables as well as ______.

Accepted Answer

A)  attitudes of employees toward their work relate to work outcomes 
B)  performance of teams in their work 
C)  employee work-life balance 
D)  toxicity 
A)  attitudes of employees toward their work relate to work outcomes 
B)  performance of teams in their work 
C)  employee work-life balance 
D)  toxicity

Question 15

Which of the following underlie values and are often unconscious to people in organizations because they don't question them?

Accepted Answer

A)  artifacts 
B)  creations 
C)  espoused values 
D)  assumptions 
A)  artifacts 
B)  creations 
C)  espoused values 
D)  assumptions

Question 16

Zappos is an online seller of shoes and clothing that is notorious for its strong culture. Which of the following are one of the ten core values of Zappos?

Accepted Answer

A)  deliver standard customer service 
B)  create fun and a little weirdness 
C)  resist change 
D)  remain product focused 
A)  deliver standard customer service 
B)  create fun and a little weirdness 
C)  resist change 
D)  remain product focused

Question 17

Which of the following is defined as the ability to transfer the demands of the market into organizational actions?

Accepted Answer

A)  involvement 
B)  adaptability 
C)  mission 
D)  consistency 
A)  involvement 
B)  adaptability 
C)  mission 
D)  consistency

Question 18

Which aspect of ethical climate is typified by the statement, "each person in this company decides for themselves what is right and wrong"?

Accepted Answer

A)  caring 
B)  instrumental 
C)  independence 
D)  rules 
A)  caring 
B)  instrumental 
C)  independence 
D)  rules

Question 19

Which aspect of ethical climate is typified by the statement, "our major concern is always what is best for the other person"?

Accepted Answer

A)  caring 
B)  instrumental 
C)  independence 
D)  rules 
A)  caring 
B)  instrumental 
C)  independence 
D)  rules

Question 20

Which of the following are statements discussed in the text regarding stories?

Accepted Answer

A)  People try to understand complex events in simply. 
B)  Stories do not help with comprehension. 
C)  Stories told by charitable organizations are typically devoid of emotion. 
D)  Stories convey meanings and values representing the organizational culture and guide behavior. 
A)  People try to understand complex events in simply. 
B)  Stories do not help with comprehension. 
C)  Stories told by charitable organizations are typically devoid of emotion. 
D)  Stories convey meanings and values representing the organizational culture and guide behavior.

Which of the following is the process an individual goes through as he or she attempts to find an organization to join?

When shared values and beliefs govern how people interact socially, it is known as ______.

Disneyland referring to employees as team members and customer as "guests" is an example of storytelling.

Which of the following is one of the seven characteristics of organizational culture?

One of the three key managerial tools for leveraging culture for performance is ______.

Compare and contrast organizational culture and climate.

When legitimate authority governs social interactions it is known as ______.

Once an employee enters the metamorphosis stage, the employee will not have to restart the process within the organization for any reason.

According to research on service industry companies, which of the following types of organizations rated highest in stability?

When organizational members don't agree on what the goals of the organization are or should be it is known as ______.

One of the three key managerial tools for leveraging culture for performance is ______.

Discuss the characteristics of a strong organizational culture.

Organizational cultures and climates are the same thing.

Research on climate shows that it significantly impacts most dependent OB variables as well as ______.

Which of the following underlie values and are often unconscious to people in organizations because they don't question them?

Zappos is an online seller of shoes and clothing that is notorious for its strong culture. Which of the following are one of the ten core values of Zappos?

Which of the following is defined as the ability to transfer the demands of the market into organizational actions?

Which aspect of ethical climate is typified by the statement, "each person in this company decides for themselves what is right and wrong"?

Which aspect of ethical climate is typified by the statement, "our major concern is always what is best for the other person"?

Which of the following are statements discussed in the text regarding stories?

What Is Organizational Behavior?

Personality and Person–Environment Fit

Emotions and Moods

Attitudes and Job Satisfaction

Perception, Decision Making, and Problem Solving

Leadership

Power and Politics

Motivation: Core Concepts

Motivation: Applications

Group Processes and Teams

Managing Conflict and Negotiation

Organizational Communication

Diversity and Cross-Cultural Adjustments

Leading Change and Stress Management

Filters

Exam 14: Organizational Culture

Which of the following is the process an individual goes through as he or she attempts to find an organization to join?

When shared values and beliefs govern how people interact socially, it is known as ______.

Disneyland referring to employees as team members and customer as "guests" is an example of storytelling.

Which of the following is one of the seven characteristics of organizational culture?

One of the three key managerial tools for leveraging culture for performance is ______.

Compare and contrast organizational culture and climate.

When legitimate authority governs social interactions it is known as ______.

Once an employee enters the metamorphosis stage, the employee will not have to restart the process within the organization for any reason.

According to research on service industry companies, which of the following types of organizations rated highest in stability?

When organizational members don't agree on what the goals of the organization are or should be it is known as ______.

One of the three key managerial tools for leveraging culture for performance is ______.

Discuss the characteristics of a strong organizational culture.

Organizational cultures and climates are the same thing.

Research on climate shows that it significantly impacts most dependent OB variables as well as ______.

Which of the following underlie values and are often unconscious to people in organizations because they don't question them?

Zappos is an online seller of shoes and clothing that is notorious for its strong culture. Which of the following are one of the ten core values of Zappos?

Which of the following is defined as the ability to transfer the demands of the market into organizational actions?

Which aspect of ethical climate is typified by the statement, "each person in this company decides for themselves what is right and wrong"?

Which aspect of ethical climate is typified by the statement, "our major concern is always what is best for the other person"?

Which of the following are statements discussed in the text regarding stories?

What Is Organizational Behavior?

Personality and Person–Environment Fit

Emotions and Moods

Attitudes and Job Satisfaction

Perception, Decision Making, and Problem Solving

Leadership

Power and Politics

Motivation: Core Concepts

Motivation: Applications

Group Processes and Teams

Managing Conflict and Negotiation

Organizational Communication

Diversity and Cross-Cultural Adjustments

Leading Change and Stress Management

Filters