Question 1

A staff nurse in your department has recently obtained ANCC Certification in Nursing Case Management. What process is this nurse engaging in?

Accepted Answer

A) Self development 
B) Continuing education 
C) Multifunctional development 
D) Professional development 
A) Self development 
B) Continuing education 
C) Multifunctional development 
D) Professional development

Question 2

Which employee is entitled to the benefits of the Family and Medical Leave Act (FMLA)?

Accepted Answer

A) An employee who has worked at least 1,000 hours during the 12 months immediately prior before the FMLA leave 
B) An employee who has worked at least 800 hours during the 12 months immediately prior before the FMLA leave 
C) An employee who has worked at least 12 nonconsecutive months and at least 1250 hours immediately prior before the FMLA leave 
D) Only employees who have worked at least 12 consecutive months and for at least 1250 hours immediately prior before the FMLA leave 
A) An employee who has worked at least 1,000 hours during the 12 months immediately prior before the FMLA leave 
B) An employee who has worked at least 800 hours during the 12 months immediately prior before the FMLA leave 
C) An employee who has worked at least 12 nonconsecutive months and at least 1250 hours immediately prior before the FMLA leave 
D) Only employees who have worked at least 12 consecutive months and for at least 1250 hours immediately prior before the FMLA leave

Question 3

The members of your department are having conflicts regarding the best way to care for a particular patient, or patient population. What type of conflict is impacting your department?

Accepted Answer

A) Interpersonal conflict 
B) Organizational conflict 
C) Intrapersonal conflict 
D) Originating conflict 
A) Interpersonal conflict 
B) Organizational conflict 
C) Intrapersonal conflict 
D) Originating conflict

Question 4

What kinds of data are minimally analyzed during the screening phase of the recruitment process?

Accepted Answer

A) Time in motion studies and outsourcing possibilities 
B) EEO requirements and other legal requirements 
C) Job applications and literacy testing 
D) Curriculum vitae and job applications 
A) Time in motion studies and outsourcing possibilities 
B) EEO requirements and other legal requirements 
C) Job applications and literacy testing 
D) Curriculum vitae and job applications

Question 5

Which healthcare facility is considered an "open shop"?

Accepted Answer

A) A federally supported agency, such as Indian Health, that allows employment for those who are not native American 
B) A federally supported agency, such as the Veterans Administration, that actively recruits and retains people with disabilities 
C) A hospital where all non-supervisory staff must pay union dues regardless of whether or not the individual wants to be a dues paying member of the union 
D) A hospital where non-supervisory staff may choose whether or not the individual wants to be a dues paying member of the union 
A) A federally supported agency, such as Indian Health, that allows employment for those who are not native American 
B) A federally supported agency, such as the Veterans Administration, that actively recruits and retains people with disabilities 
C) A hospital where all non-supervisory staff must pay union dues regardless of whether or not the individual wants to be a dues paying member of the union 
D) A hospital where non-supervisory staff may choose whether or not the individual wants to be a dues paying member of the union

Question 6

Which type of team allows members to learn about the roles and responsibilities of others within the organization?

Accepted Answer

A) A marketing team 
B) A silo based team 
C) An informal work group 
D) A cross functional team 
A) A marketing team 
B) A silo based team 
C) An informal work group 
D) A cross functional team

Question 7

You are observing a work group and you notice that the team is able to come to a mutually agreed upon plan when some people in the group give up their own ideas and agree with other members in order to ensure the success of the group in terms of its goals. What should you conclude regarding this?

Accepted Answer

A) This plan results from desirable behaviors during the norming phase 
B) Groups must have high degrees of conflict in order to be productive 
C) People should never be forced to give up their own ideas 
D) Know that groups must be conflict free in order to be productive 
A) This plan results from desirable behaviors during the norming phase 
B) Groups must have high degrees of conflict in order to be productive 
C) People should never be forced to give up their own ideas 
D) Know that groups must be conflict free in order to be productive

Question 8

Mentorship models include:

Accepted Answer

A) The Accompanying, Sowing and Showing models 
B) Callista Roy's and Orem's models. 
C) The Cloning and Nurturing models 
D) The ANCC Magnet Mentorship model. 
A) The Accompanying, Sowing and Showing models 
B) Callista Roy's and Orem's models. 
C) The Cloning and Nurturing models 
D) The ANCC Magnet Mentorship model.

Question 9

What is a potential disadvantage of the forced distribution method of performance appraisal?

Accepted Answer

A) Loss of group cohesiveness 
B) It is a very time consuming method 
C) Ineffectiveness, as based on research 
D) All employees are rated about the same 
A) Loss of group cohesiveness 
B) It is a very time consuming method 
C) Ineffectiveness, as based on research 
D) All employees are rated about the same

Question 10

A major role of a nursing leader is the motivation of staff. Which of the following is the MOST powerful motivator?

Accepted Answer

A) Salary 
B) Employment benefits 
C) Recognition 
D) Staffing ratios 
A) Salary 
B) Employment benefits 
C) Recognition 
D) Staffing ratios

Question 11

A conflict about scheduling and staffing has been resolved effectively in your department. Can you expect any benefits relating to this conflict other than resolving the staffing and scheduling challenge?

Accepted Answer

A) No, conflict has no beneficial outcomes because staff has had unnecessary frustration. 
B) No, the only benefit of conflict resolution is resolving the conflict and reducing stress. 
C) Yes, conflict resolution gives us the opportunity to more fully understand different points of view. 
D) Yes, conflict resolution gives us an opportunity to more fully support the department's mission. 
A) No, conflict has no beneficial outcomes because staff has had unnecessary frustration. 
B) No, the only benefit of conflict resolution is resolving the conflict and reducing stress. 
C) Yes, conflict resolution gives us the opportunity to more fully understand different points of view. 
D) Yes, conflict resolution gives us an opportunity to more fully support the department's mission.

Question 12

Which theory, or model, is useful to the understanding of the factors that impact on a challenging conflict?

Accepted Answer

A) The Polarity Management model 
B) Lewin's field theory 
C) Spradley's change theory 
D) Carl Rogers' humanistic model 
A) The Polarity Management model 
B) Lewin's field theory 
C) Spradley's change theory 
D) Carl Rogers' humanistic model

Question 13

Which group is protected with the regulations put forth by The National Labor Relations Board?

Accepted Answer

A) U.S. government employees 
B) Private sector employees 
C) Railroad and airline employees 
D) U.S. government employees in American possessions 
A) U.S. government employees 
B) Private sector employees 
C) Railroad and airline employees 
D) U.S. government employees in American possessions

Question 14

You have hired a person for your nursing department who will be doing project management. The person that you selected for this job was the administrative assistant in the pharmacy department. What type of orientation will this new hire need?

Accepted Answer

A) The same orientation that others, new to the facility, get 
B) A complete orientation to their new department and their new job 
C) An abbreviated orientation to their new department new job 
D) Only an orientation to their new job 
A) The same orientation that others, new to the facility, get 
B) A complete orientation to their new department and their new job 
C) An abbreviated orientation to their new department new job 
D) Only an orientation to their new job

Question 15

Your hospital has RN levels from #1 to #4 that reflect increasing complexities of RN roles. What kind of human resources program is this?

Accepted Answer

A) A longevity based career ladder 
B) A Six Sigma system career ladder 
C) A staff retention career ladder 
D) A professional development career ladder 
A) A longevity based career ladder 
B) A Six Sigma system career ladder 
C) A staff retention career ladder 
D) A professional development career ladder

Question 16

When does the orientation process end?

Accepted Answer

A) When the orientee is competent 
B) Within one month 
C) Within one week 
D) Within 3 months 
A) When the orientee is competent 
B) Within one month 
C) Within one week 
D) Within 3 months

Question 17

What are the phases of conflict and the conflict resolution processes?

Accepted Answer

A) Anger, denial, depression and acceptance 
B) Anger, denial, conceptualization and acceptance 
C) Frustration, conceptualization, action and outcomes 
D) Frustration, denial, anger and outcomes 
A) Anger, denial, depression and acceptance 
B) Anger, denial, conceptualization and acceptance 
C) Frustration, conceptualization, action and outcomes 
D) Frustration, denial, anger and outcomes

Question 18

Wage garnishments are regulated by which law?

Accepted Answer

A) The Truth in Lending Act (TL
A)  
B) The Employee Income Security Act (EIS
A)  
C) The Means Testing Act (MT
A)  
D) The Consumer Credit Protection Act (CCP
A)  
A) The Truth in Lending Act (TL
A)  
B) The Employee Income Security Act (EIS
A)  
C) The Means Testing Act (MT
A)  
D) The Consumer Credit Protection Act (CCP
A)

Question 19

Which outcome can be expected when a nurse manager employs the competing or coercing mode of conflict resolution to address a conflict that is affecting the department?

Accepted Answer

A) Department members become willing to self sacrifice for the good of the group. 
B) Department members will assume win -lose stances and stalemates may result. 
C) Assertive and cooperative behaviors emerge among the department members. 
D) Long standing apathy and resignation will occur among department members. 
A) Department members become willing to self sacrifice for the good of the group. 
B) Department members will assume win -lose stances and stalemates may result. 
C) Assertive and cooperative behaviors emerge among the department members. 
D) Long standing apathy and resignation will occur among department members.

A staff nurse in your department has recently obtained ANCC Certification in Nursing Case Management. What process is this nurse engaging in?

Which employee is entitled to the benefits of the Family and Medical Leave Act (FMLA)?

The members of your department are having conflicts regarding the best way to care for a particular patient, or patient population. What type of conflict is impacting your department?

What kinds of data are minimally analyzed during the screening phase of the recruitment process?

Which healthcare facility is considered an "open shop"?

Which type of team allows members to learn about the roles and responsibilities of others within the organization?

You are observing a work group and you notice that the team is able to come to a mutually agreed upon plan when some people in the group give up their own ideas and agree with other members in order to ensure the success of the group in terms of its goals. What should you conclude regarding this?

Mentorship models include:

What is a potential disadvantage of the forced distribution method of performance appraisal?

A major role of a nursing leader is the motivation of staff. Which of the following is the MOST powerful motivator?

A conflict about scheduling and staffing has been resolved effectively in your department. Can you expect any benefits relating to this conflict other than resolving the staffing and scheduling challenge?

Which theory, or model, is useful to the understanding of the factors that impact on a challenging conflict?

Which group is protected with the regulations put forth by The National Labor Relations Board?

You have hired a person for your nursing department who will be doing project management. The person that you selected for this job was the administrative assistant in the pharmacy department. What type of orientation will this new hire need?

Your hospital has RN levels from #1 to #4 that reflect increasing complexities of RN roles. What kind of human resources program is this?

When does the orientation process end?

What are the phases of conflict and the conflict resolution processes?

Wage garnishments are regulated by which law?

Which outcome can be expected when a nurse manager employs the competing or coercing mode of conflict resolution to address a conflict that is affecting the department?

Physical Care

Pyschosocial Care

Role of the Aide

Medical Assisting, NNAAP, and Pharmacological

Total Factor Productivity, Orientation, and Health Care

Finances

Performance

Strategic Management

Financial Management

Midwifery

Filters

Exam 7: HR

A staff nurse in your department has recently obtained ANCC Certification in Nursing Case Management. What process is this nurse engaging in?

Which employee is entitled to the benefits of the Family and Medical Leave Act (FMLA)?

The members of your department are having conflicts regarding the best way to care for a particular patient, or patient population. What type of conflict is impacting your department?

What kinds of data are minimally analyzed during the screening phase of the recruitment process?

Which healthcare facility is considered an "open shop"?

Which type of team allows members to learn about the roles and responsibilities of others within the organization?

You are observing a work group and you notice that the team is able to come to a mutually agreed upon plan when some people in the group give up their own ideas and agree with other members in order to ensure the success of the group in terms of its goals. What should you conclude regarding this?

Mentorship models include:

What is a potential disadvantage of the forced distribution method of performance appraisal?

A major role of a nursing leader is the motivation of staff. Which of the following is the MOST powerful motivator?

A conflict about scheduling and staffing has been resolved effectively in your department. Can you expect any benefits relating to this conflict other than resolving the staffing and scheduling challenge?

Which theory, or model, is useful to the understanding of the factors that impact on a challenging conflict?

Which group is protected with the regulations put forth by The National Labor Relations Board?

You have hired a person for your nursing department who will be doing project management. The person that you selected for this job was the administrative assistant in the pharmacy department. What type of orientation will this new hire need?

Your hospital has RN levels from #1 to #4 that reflect increasing complexities of RN roles. What kind of human resources program is this?

When does the orientation process end?

What are the phases of conflict and the conflict resolution processes?

Wage garnishments are regulated by which law?

Which outcome can be expected when a nurse manager employs the competing or coercing mode of conflict resolution to address a conflict that is affecting the department?

Physical Care

Pyschosocial Care

Role of the Aide

Medical Assisting, NNAAP, and Pharmacological

Total Factor Productivity, Orientation, and Health Care

Finances

Performance

Strategic Management

Financial Management

Midwifery

Filters