Question 1

Which of the following statements is TRUE regarding patient prognosis?

Accepted Answer

A) The prognosis is a final opinion and does not change during the course of treatment 
B) Patient prognosis helps a client decide what level of veterinary service to engage for the patient 
C) The prognosis is charted just prior to patient discharge 
D) The prognosis does not affect the medical recommendation 
A) The prognosis is a final opinion and does not change during the course of treatment 
B) Patient prognosis helps a client decide what level of veterinary service to engage for the patient 
C) The prognosis is charted just prior to patient discharge 
D) The prognosis does not affect the medical recommendation

Question 2

Within a group of employees, there are individuals who have influence over there coworkers, even though they may not be a part of the management team. What are these individuals classified as?

Accepted Answer

A) Emergent leaders 
B) Grapevine catalysts 
C) Functional participants 
D) Troublemakers 
A) Emergent leaders 
B) Grapevine catalysts 
C) Functional participants 
D) Troublemakers

Question 3

In order to balance the needs of a veterinary hospital, there are specific technical skills that a manager needs in order to accomplish the practices' directives. Which statement best describes how a manager identifies technical skill?

Accepted Answer

A) Ability to sense how well the training and leadership style fits into the operations of the practice 
B) Ability to apply management knowledge, familiarity with hospital equipment, supplies, and systems into the practice 
C) The ability to understand their coworkers and what motivates them 
D) The ability to influence employee behavior through effective leadership 
A) Ability to sense how well the training and leadership style fits into the operations of the practice 
B) Ability to apply management knowledge, familiarity with hospital equipment, supplies, and systems into the practice 
C) The ability to understand their coworkers and what motivates them 
D) The ability to influence employee behavior through effective leadership

Question 4

What are the four "Ps" of marketing?

Accepted Answer

A) Position, Price, Product, Profit 
B) Product, Price, Promotion, Position 
C) Position, Profit, Product, Promotion 
D) Product, Place, Price, Promotion 
A) Position, Price, Product, Profit 
B) Product, Price, Promotion, Position 
C) Position, Profit, Product, Promotion 
D) Product, Place, Price, Promotion

Question 5

Personal income tax payments made by the veterinary hospital on behalf of the practice owner (sole proprietor) would be recorded in which of the following accounts, according to The American Animal Hospital Association's (AAHA) chart of accounts?

Accepted Answer

A) Withdrawals 
B) Capital 
C) Retained earnings 
D) FICA taxes payable 
A) Withdrawals 
B) Capital 
C) Retained earnings 
D) FICA taxes payable

Question 6

Service gaps between established quality standards and service delivery are usually caused by which of the following?

Accepted Answer

A) Quality standards are not written down 
B) Practice manager does not understand client expectations 
C) No established quality control program 
D) Poor employee performance 
A) Quality standards are not written down 
B) Practice manager does not understand client expectations 
C) No established quality control program 
D) Poor employee performance

Question 7

The American Animal Hospital Association supports the position of reporting suspicions of animal abuse to the appropriate authorities when which of the following has occurred?

Accepted Answer

A) An owner fails to seek treatment 
B) An animal has presented for treatment 
C) Education is inappropriate or has failed 
D) There are numerous complaints 
A) An owner fails to seek treatment 
B) An animal has presented for treatment 
C) Education is inappropriate or has failed 
D) There are numerous complaints

Question 8

The ratio of the quick assets to current liabilities, that indicates the immediate debt paying ability of a veterinary practice, is which of the following?

Accepted Answer

A) Current ratio 
B) Working capital 
C) Quick ratio 
D) Checking ratio 
A) Current ratio 
B) Working capital 
C) Quick ratio 
D) Checking ratio

Question 9

Repairs and building maintenance are recorded into which financial account, based on the American Animal Hospital Association's (AAHA) chart of accounts?

Accepted Answer

A) Building depreciation expense 
B) Occupancy expenses 
C) Other expenses 
D) Cost of goods and services 
A) Building depreciation expense 
B) Occupancy expenses 
C) Other expenses 
D) Cost of goods and services

Question 10

At least one monitoring device must be provided for each person occupationally exposed to ionizing radiation. What is this monitoring device called?

Accepted Answer

A) Dosimetry badge 
B) REM badge 
C) Ionizing radiology badge 
D) Occupation radiation badge 
A) Dosimetry badge 
B) REM badge 
C) Ionizing radiology badge 
D) Occupation radiation badge

Question 11

Every practice should maintain a radiology exposure log. At a minimum, this log should contain all of the following EXCEPT for which of the following?

Accepted Answer

A) Client/patient ID 
B) Initials of the persons taking the radiographs 
C) The name of veterinarian responsible for ordering films 
D) Settings 
A) Client/patient ID 
B) Initials of the persons taking the radiographs 
C) The name of veterinarian responsible for ordering films 
D) Settings

Question 12

An express exception to the at-will employment condition is which of the following?

Accepted Answer

A) Dismissal of an employee who is an independent contractor 
B) Dismissal of an employee that is under a contract that specifies a period of employment 
C) Dismissal of an employee who is abusing controlled substances 
D) Dismissal of an employee who is caught in the act of embezzlement 
A) Dismissal of an employee who is an independent contractor 
B) Dismissal of an employee that is under a contract that specifies a period of employment 
C) Dismissal of an employee who is abusing controlled substances 
D) Dismissal of an employee who is caught in the act of embezzlement

Question 13

In what area do "Truth in Lending" laws primarily affect a veterinary hospital, in regards to accounts receivables?

Accepted Answer

A) Loans originated by the veterinary hospital, whether secured or unsecured 
B) Loans secured by hospital property 
C) Billing and interest charges 
D) Personal loans granted to the practice owner or any party with financial interest in the hospital 
A) Loans originated by the veterinary hospital, whether secured or unsecured 
B) Loans secured by hospital property 
C) Billing and interest charges 
D) Personal loans granted to the practice owner or any party with financial interest in the hospital

Question 14

When comparing performance appraisal methods, which performance measurement does NOT compare employees against another person?

Accepted Answer

A) Prohibition 
B) Employee equal rating opportunity 
C) Equality measurement standards 
D) Absolute standards 
A) Prohibition 
B) Employee equal rating opportunity 
C) Equality measurement standards 
D) Absolute standards

Question 15

Generally speaking, what is the difference between a veterinary hospital and a veterinary clinic?

Accepted Answer

A) There is no difference; The owner chooses one or the other for the name of the practice 
B) A veterinary hospital has overnight facilities for hospitalization and a clinic does not 
C) A veterinary clinic is designated for a facility that offers low cost vaccines and procedures 
D) veterinary hospitals perform surgeries requiring anesthesia and clinics do not 
A) There is no difference; The owner chooses one or the other for the name of the practice 
B) A veterinary hospital has overnight facilities for hospitalization and a clinic does not 
C) A veterinary clinic is designated for a facility that offers low cost vaccines and procedures 
D) veterinary hospitals perform surgeries requiring anesthesia and clinics do not

Question 16

To identify a specific market group by specific characteristics, such as age, income level, or type of pets is referred to as what?

Accepted Answer

A) Profiling 
B) Segmentation 
C) Targeting 
D) Reach 
A) Profiling 
B) Segmentation 
C) Targeting 
D) Reach

Question 17

The Veterinary Hospital Managers Association code of ethics charges that the Information gathered, maintained or produced within the veterinary practice is the property of whom?

Accepted Answer

A) Practice owner 
B) Veterinary hospital manager, if they are responsible for the creation of it 
C) The client, as it relates to the ownership and care of their pet 
D) Jointly between the manager and the practice owner, depending on the nature of the information 
A) Practice owner 
B) Veterinary hospital manager, if they are responsible for the creation of it 
C) The client, as it relates to the ownership and care of their pet 
D) Jointly between the manager and the practice owner, depending on the nature of the information

Question 18

In which United States court are most veterinary lawsuits heard?

Accepted Answer

A) County court 
B) Justice of the Peace 
C) Appellate court 
D) Traffic court 
A) County court 
B) Justice of the Peace 
C) Appellate court 
D) Traffic court

Question 19

A veterinarian may choose whom they will serve, and has the right to decline a veterinarian-client-patient-relationship, unless which of the following has occurred?

Accepted Answer

A) The client is unwilling to pay for fees 
B) The patient's care has begun 
C) The client confers with the attending veterinarian 
D) Subsequent needs and fees are agreed upon 
A) The client is unwilling to pay for fees 
B) The patient's care has begun 
C) The client confers with the attending veterinarian 
D) Subsequent needs and fees are agreed upon

Question 20

What are data collection forms that include service and medication descriptions, along with the corresponding computer codes called?

Accepted Answer

A) Balance sheets (BSs) 
B) Computer input sheets (CISs) 
C) Patient service trackers (PSTs) 
D) Service description pages (SDPs) 
A) Balance sheets (BSs) 
B) Computer input sheets (CISs) 
C) Patient service trackers (PSTs) 
D) Service description pages (SDPs)

Which of the following statements is TRUE regarding patient prognosis?

Within a group of employees, there are individuals who have influence over there coworkers, even though they may not be a part of the management team. What are these individuals classified as?

In order to balance the needs of a veterinary hospital, there are specific technical skills that a manager needs in order to accomplish the practices' directives. Which statement best describes how a manager identifies technical skill?

What are the four "Ps" of marketing?

Personal income tax payments made by the veterinary hospital on behalf of the practice owner (sole proprietor) would be recorded in which of the following accounts, according to The American Animal Hospital Association's (AAHA) chart of accounts?

Service gaps between established quality standards and service delivery are usually caused by which of the following?

The American Animal Hospital Association supports the position of reporting suspicions of animal abuse to the appropriate authorities when which of the following has occurred?

The ratio of the quick assets to current liabilities, that indicates the immediate debt paying ability of a veterinary practice, is which of the following?

Repairs and building maintenance are recorded into which financial account, based on the American Animal Hospital Association's (AAHA) chart of accounts?

At least one monitoring device must be provided for each person occupationally exposed to ionizing radiation. What is this monitoring device called?

Every practice should maintain a radiology exposure log. At a minimum, this log should contain all of the following EXCEPT for which of the following?

An express exception to the at-will employment condition is which of the following?

In what area do "Truth in Lending" laws primarily affect a veterinary hospital, in regards to accounts receivables?

When comparing performance appraisal methods, which performance measurement does NOT compare employees against another person?

Generally speaking, what is the difference between a veterinary hospital and a veterinary clinic?

To identify a specific market group by specific characteristics, such as age, income level, or type of pets is referred to as what?

The Veterinary Hospital Managers Association code of ethics charges that the Information gathered, maintained or produced within the veterinary practice is the property of whom?

In which United States court are most veterinary lawsuits heard?

A veterinarian may choose whom they will serve, and has the right to decline a veterinarian-client-patient-relationship, unless which of the following has occurred?

What are data collection forms that include service and medication descriptions, along with the corresponding computer codes called?

Anesthesia

Animal Care

Dentistry

Imaging

Lab Procedures

Pharmacology

Surgical

Analgesia

Critical Care

Filters

Exam 8: CVPM

Which of the following statements is TRUE regarding patient prognosis?

Within a group of employees, there are individuals who have influence over there coworkers, even though they may not be a part of the management team. What are these individuals classified as?

In order to balance the needs of a veterinary hospital, there are specific technical skills that a manager needs in order to accomplish the practices' directives. Which statement best describes how a manager identifies technical skill?

What are the four "Ps" of marketing?

Personal income tax payments made by the veterinary hospital on behalf of the practice owner (sole proprietor) would be recorded in which of the following accounts, according to The American Animal Hospital Association's (AAHA) chart of accounts?

Service gaps between established quality standards and service delivery are usually caused by which of the following?

The American Animal Hospital Association supports the position of reporting suspicions of animal abuse to the appropriate authorities when which of the following has occurred?

The ratio of the quick assets to current liabilities, that indicates the immediate debt paying ability of a veterinary practice, is which of the following?

Repairs and building maintenance are recorded into which financial account, based on the American Animal Hospital Association's (AAHA) chart of accounts?

At least one monitoring device must be provided for each person occupationally exposed to ionizing radiation. What is this monitoring device called?

Every practice should maintain a radiology exposure log. At a minimum, this log should contain all of the following EXCEPT for which of the following?

An express exception to the at-will employment condition is which of the following?

In what area do "Truth in Lending" laws primarily affect a veterinary hospital, in regards to accounts receivables?

When comparing performance appraisal methods, which performance measurement does NOT compare employees against another person?

Generally speaking, what is the difference between a veterinary hospital and a veterinary clinic?

To identify a specific market group by specific characteristics, such as age, income level, or type of pets is referred to as what?

The Veterinary Hospital Managers Association code of ethics charges that the Information gathered, maintained or produced within the veterinary practice is the property of whom?

In which United States court are most veterinary lawsuits heard?

A veterinarian may choose whom they will serve, and has the right to decline a veterinarian-client-patient-relationship, unless which of the following has occurred?

What are data collection forms that include service and medication descriptions, along with the corresponding computer codes called?

Anesthesia

Animal Care

Dentistry

Imaging

Lab Procedures

Pharmacology

Surgical

Analgesia

Critical Care

Filters