Exam 8: CVPM

Successful marketing of a veterinary practice can occur actively or passively. Which of the following is an example of passively marketing a veterinary practice?

In the American Animal Hospital Association's (AAHA) chart of accounts, what is the "cost of goods and services" account used for?

The calculation that allows a manager to place a monetary value on the various consequences that result from making a decision is called what?

Sally is the practice manager at Shiloh Veterinary Clinic. She earns $40 per hour, and is paid overtime after 40 hours in a single work week. The social security rate is 6% on the first $100,000 and the Medicare rate is 1.5% on all earnings. Prior to the current workweek, Sally had earnings totaling $99,400. If Sally worked 45 hours this week, and her estimated Federal income tax withholding is $450, how much will her net pay be?

The American Animal Hospital Association's (AAHA) position on the frequency of veterinary visits states that although individual patient needs vary, all animals should be seen by a veterinarian how often?

In 1977, the Supreme Court ruled that professionals can advertise their services. However, that ruling was based on which of the following statements?

The "Big Five Model of Personality" defines a person with a high desire to be a leader and extraversion as being strong in which personality dimension?

Conceptual competency is an important skill that veterinary practice managers must master. What is conceptual competence?

How does the Occupational Safety and Health Administration's (OSHA) Blood borne Pathogens Standard apply to traditional veterinary hospitals?

When a veterinarian applies for a veterinary license for the first time, which of the following three items is required?

According to most state laws, who may administer a Rabies vaccine to a domesticated animal?

Which of the following best defines employee benefits?

Under the SDL Performance Based Compensation Method, team members should set SMART goals. What does SMART stand for?

Protective outerwear, as defined by the Model Infection Control Plan for Veterinary Practices, consists of which of the following?

Which two United States courts, in which veterinary cases may be heard, are classified as trail courts?

Which of the following choices represents a valid legal concern, regarding the use of computerized pet medical records in a veterinary practice?

Which of the following are recommended techniques when dealing with the angry or irate client?

Client walk-ins have the potential to throw an appointment schedule into disarray; however, the walk-in client is important to the practice. What protocol is most appropriate to follow in the event of an unscheduled walk-in?

According to the Occupational Safety and Health Administration (OSHA), which of the following would be considered an "ergonomic" injury?

A marketing research methodology that measures the difference between a customer's expectation of quality service and what actually occurred is called what?