Exam 12: Crisis Communication and Reputation Management in Sports

Are sports crises more likely to involve operational concerns or reputational concerns?

Mourning can be part of which phase of a crisis?

What type of response does situational crisis communication theory (SCCT) recommend when there are strong perceptions of organizational crisis responsibility-stakeholders feel the organization is responsible for the crisis?

___________ is when you take actions to reduce the likelihood of a risk becoming a crisis.

Why are pre-draft messages important during a crisis?

What does it mean to say crisis communication is the lifeblood of crisis management?

Sports crises are more likely to threat the organization than to affect stakeholders.

When fans claim a team's use of a name is socially irresponsible, this is an example of the ___________ paracrisis.

What is the difference between the refusal, recognition, and revision paracrisis response strategies?

How has social media increased risk for organizations? Given an example to illustrate your point.

Being quick is important with a crisis response. What is value of being quick and the risk with being quick?

Two areas common on a crisis team are ______________________.

Why can denial make a crisis worse?

The ____________ crisis response seeks to maximize benefits to/protection for victims and the organization in crisis.

Shelby Houlihan was banned for the Olympics for a positive drug test. She said the positive drug test was from eating a burrito. If she is correct, his is an example of which type of ARC?

A scansis is a unique crisis primarily because of ________________________.