Question 1

In hostage negotiations, the goals include:

Accepted Answer

A)  Reduce emotional level of hostage taker 
B)  Keep hostages alive and unharmed 
C)  Talk hostage taker into surrendering 
D)  All of the above 
A)  Reduce emotional level of hostage taker 
B)  Keep hostages alive and unharmed 
C)  Talk hostage taker into surrendering 
D)  All of the above D

Question 2

According to the authors, emotional labeling is difficult when:

Accepted Answer

A)  The actor is yelling over the phone 
B)  The negotiator is explaining the surrender plan 
C)  Negotiation is occurring via social media 
D)  None of the above 
A)  The actor is yelling over the phone 
B)  The negotiator is explaining the surrender plan 
C)  Negotiation is occurring via social media 
D)  None of the above C

Question 3

We speak on average 100-125 words a minutes. How many words on average can we listen to a minute?

Accepted Answer

A)  About 700 
B)  About 1,000 
C)  About 200 
D)  About 75 
A)  About 700 
B)  About 1,000 
C)  About 200 
D)  About 75 A

Question 4

All of the following are components that make up the communication process EXCEPT:

Accepted Answer

A)  Feedback on the communication 
B)  Noise 
C)  Encoding the message 
D)  Using the same method of communication 
A)  Feedback on the communication 
B)  Noise 
C)  Encoding the message 
D)  Using the same method of communication

Question 5

What are suggestion techniques?

Accepted Answer

A)  Subtly hinting to alter a subject's perception 
B)  Suggesting alternate demands that could be more easily met 
C)  Suggestions that are spoken in demanding tones 
D)  Asking the advice of subject to gain trust 
A)  Subtly hinting to alter a subject's perception 
B)  Suggesting alternate demands that could be more easily met 
C)  Suggestions that are spoken in demanding tones 
D)  Asking the advice of subject to gain trust

Question 6

What is the cornerstone for crisis negotiations?

Accepted Answer

A)  Empathy 
B)  Sympathy 
C)  Arguing 
D)  Lying 
A)  Empathy 
B)  Sympathy 
C)  Arguing 
D)  Lying

Question 7

What is BATNA?

Accepted Answer

A)  Being able to take notes and respond to what the subject wants 
B)  The maximum trade a negotiator can get at any one point 
C)  Presenting the reason for surrender vs. a tactical solution 
D)  Balancing the threat of the tactical team and the negotiations 
A)  Being able to take notes and respond to what the subject wants 
B)  The maximum trade a negotiator can get at any one point 
C)  Presenting the reason for surrender vs. a tactical solution 
D)  Balancing the threat of the tactical team and the negotiations

Question 8

What does BATNA stand for?

Accepted Answer

A)  Be Always Taking Notes and Attend 
B)  Best Alternative To a Negotiated Agreement 
C)  Best Argument To Negate Attack 
D)  Balancing A Tactical and Negotiation Approach 
A)  Be Always Taking Notes and Attend 
B)  Best Alternative To a Negotiated Agreement 
C)  Best Argument To Negate Attack 
D)  Balancing A Tactical and Negotiation Approach

Question 9

According to the authors, with time, communication during a hostage situation becomes:

Accepted Answer

A)  Less formalized and more familiarized 
B)  Elevated in intensity 
C)  More formalized and relaxed 
D)  Less emotional 
A)  Less formalized and more familiarized 
B)  Elevated in intensity 
C)  More formalized and relaxed 
D)  Less emotional

Question 10

What is one of the most important aspects of communication?

Accepted Answer

A)  The sender articulating his or her thoughts clearly and concisely 
B)  Both the sender and receiver understanding the communication 
C)  The receiver correctly interpreting the sender's thoughts 
D)  Both the sender and receiver using the same method of communicating 
A)  The sender articulating his or her thoughts clearly and concisely 
B)  Both the sender and receiver understanding the communication 
C)  The receiver correctly interpreting the sender's thoughts 
D)  Both the sender and receiver using the same method of communicating

Question 11

What is a reference point in hostage negotiation communications?

Accepted Answer

A)  Same culture, religion, education, or motivation, etc. 
B)  The point at which the first bargaining is made in a negotiation 
C)  A point in time that the subject's attitude begins to change 
D)  The point that the demands are first made 
A)  Same culture, religion, education, or motivation, etc. 
B)  The point at which the first bargaining is made in a negotiation 
C)  A point in time that the subject's attitude begins to change 
D)  The point that the demands are first made

Question 12

What is polarization as it pertains to communication barriers?

Accepted Answer

A)  One person dominates to conversation 
B)  The subject and negotiator disagree on all topics 
C)  A person believes that there is only one of two solutions 
D)  One person is ignoring the other's solutions 
A)  One person dominates to conversation 
B)  The subject and negotiator disagree on all topics 
C)  A person believes that there is only one of two solutions 
D)  One person is ignoring the other's solutions

Question 13

Besides specific demands, it is also important for a negotiator to listen for the subject's:

Accepted Answer

A)  Tone 
B)  Vocabulary 
C)  Ideas 
D)  Volume 
A)  Tone 
B)  Vocabulary 
C)  Ideas 
D)  Volume

Question 14

What is the biggest loss for negotiators when using a form of social media to communicate with a subject?

Accepted Answer

A)  Control over method of communication 
B)  Active listening 
C)  Privacy 
D)  Passive listening 
A)  Control over method of communication 
B)  Active listening 
C)  Privacy 
D)  Passive listening

Question 15

The ability to communicate in a crisis situation is:

Accepted Answer

A)  Genetic 
B)  Learned 
C)  Natural 
D)  All of the above 
A)  Genetic 
B)  Learned 
C)  Natural 
D)  All of the above

Question 16

A good negotiator does more __________ than __________.

Accepted Answer

A)  Receiving/Giving 
B)  Talking/Listing 
C)  Note taking/Listing 
D)  Listening/Talking 
A)  Receiving/Giving 
B)  Talking/Listing 
C)  Note taking/Listing 
D)  Listening/Talking

Question 17

On average, what percent of time do we spend passively listening?

Accepted Answer

A)  50% 
B)  60% 
C)  80% 
D)  90% 
A)  50% 
B)  60% 
C)  80% 
D)  90%

Question 18

What are social proofs?

Accepted Answer

A)  Using social media to prove compliance 
B)  What others do guiding one's behavior 
C)  The subject using the media to explain his or her beliefs 
D)  None of the above 
A)  Using social media to prove compliance 
B)  What others do guiding one's behavior 
C)  The subject using the media to explain his or her beliefs 
D)  None of the above

Question 19

It is helpful for negotiators to ___________ when responding to a hostage taker.

Accepted Answer

A)  Paraphrase 
B)  Repeat exactly 
C)  Use "Yes" and "No" only 
D)  Jump to a new subject 
A)  Paraphrase 
B)  Repeat exactly 
C)  Use "Yes" and "No" only 
D)  Jump to a new subject

Question 20

According to the text, what is one of the most common mistakes a novice negotiator will make?

Accepted Answer

A)  Open the negotiations by arguing for the release of hostages 
B)  Not taking enough notes about the demands and forgetting what they are 
C)  Not passing information from person to person 
D)  Sympathizing too much with the hostage taker and giving in to demands 
A)  Open the negotiations by arguing for the release of hostages 
B)  Not taking enough notes about the demands and forgetting what they are 
C)  Not passing information from person to person 
D)  Sympathizing too much with the hostage taker and giving in to demands

In hostage negotiations, the goals include:

According to the authors, emotional labeling is difficult when:

We speak on average 100-125 words a minutes. How many words on average can we listen to a minute?

All of the following are components that make up the communication process EXCEPT:

What are suggestion techniques?

What is the cornerstone for crisis negotiations?

What is BATNA?

What does BATNA stand for?

According to the authors, with time, communication during a hostage situation becomes:

What is one of the most important aspects of communication?

What is a reference point in hostage negotiation communications?

What is polarization as it pertains to communication barriers?

Besides specific demands, it is also important for a negotiator to listen for the subject's:

What is the biggest loss for negotiators when using a form of social media to communicate with a subject?

The ability to communicate in a crisis situation is:

A good negotiator does more than .

On average, what percent of time do we spend passively listening?

What are social proofs?

It is helpful for negotiators to ___________ when responding to a hostage taker.

According to the text, what is one of the most common mistakes a novice negotiator will make?

Crisis Management: History and Overview

Crisis Management: Crisis Response Team Elements

Crisis Management: Basics of Negotiations

Crisis Management: Risk Assessment

Crisis Management: Negotiating With Emotionally Disturbed and Mentally Ill Individuals: Recognition and Guidelines

Crisis Management: Negotiating With Depressed and Suicidal Persons

Crisis Management: Negotiating With Special Populations

Crisis Management: Hostage Dynamics

Crisis Management: Managing Stress and Trauma

Crisis Management: Special Topics in Negotiations

Filters

Exam 5: Crisis Management: Communication in Crisis Negotiations

In hostage negotiations, the goals include:

According to the authors, emotional labeling is difficult when:

We speak on average 100-125 words a minutes. How many words on average can we listen to a minute?

All of the following are components that make up the communication process EXCEPT:

What are suggestion techniques?

What is the cornerstone for crisis negotiations?

What is BATNA?

What does BATNA stand for?

According to the authors, with time, communication during a hostage situation becomes:

What is one of the most important aspects of communication?

What is a reference point in hostage negotiation communications?

What is polarization as it pertains to communication barriers?

Besides specific demands, it is also important for a negotiator to listen for the subject's:

What is the biggest loss for negotiators when using a form of social media to communicate with a subject?

The ability to communicate in a crisis situation is:

A good negotiator does more __________ than __________.

On average, what percent of time do we spend passively listening?

What are social proofs?

It is helpful for negotiators to ___________ when responding to a hostage taker.

According to the text, what is one of the most common mistakes a novice negotiator will make?

Crisis Management: History and Overview

Crisis Management: Crisis Response Team Elements

Crisis Management: Basics of Negotiations

Crisis Management: Risk Assessment

Crisis Management: Negotiating With Emotionally Disturbed and Mentally Ill Individuals: Recognition and Guidelines

Crisis Management: Negotiating With Depressed and Suicidal Persons

Crisis Management: Negotiating With Special Populations

Crisis Management: Hostage Dynamics

Crisis Management: Managing Stress and Trauma

Crisis Management: Special Topics in Negotiations

Filters

A good negotiator does more than .