Question 1

Which is not a stage of a crisis incident?

Accepted Answer

A)  Postcrisis 
B)  Precrisis 
C)  Crisis 
D)  Resolution 
A)  Postcrisis 
B)  Precrisis 
C)  Crisis 
D)  Resolution A

Question 2

Which agency led the way in negotiation training, establishing it as a legitimate police strategy?

Accepted Answer

A)  NYPD 
B)  FBI 
C)  CIA 
D)  U.S. Marshals 
A)  NYPD 
B)  FBI 
C)  CIA 
D)  U.S. Marshals B

Question 3

What does SAFE stand for?

Accepted Answer

A)  Safety, Attention to detail, Force, and Evacuating. 
B)  Survival, Authority, Force, and Evasion. 
C)  Sympathy, Anger, Fear, and Empathy. 
D)  Substantive demands, Attunement, Face, Emotion. 
A)  Safety, Attention to detail, Force, and Evacuating. 
B)  Survival, Authority, Force, and Evasion. 
C)  Sympathy, Anger, Fear, and Empathy. 
D)  Substantive demands, Attunement, Face, Emotion. D

Question 4

What do many hostages experience after the situation is resolved as a result of the life-threatening nature of the incident?

Accepted Answer

A)  PTSD 
B)  Stockholm Syndrome 
C)  Heart attack 
D)  Agoraphobia 
A)  PTSD 
B)  Stockholm Syndrome 
C)  Heart attack 
D)  Agoraphobia

Question 5

What is the paralleled model of negotiating?

Accepted Answer

A)  First a tactical plan is made, then negotiations begin. 
B)  First negotiations are made, then a tactical plan is formed. 
C)  The tactical plan and negotiations happen at the same time. 
D)  The tactical plan is used and, if that fails, negotiations begin. 
A)  First a tactical plan is made, then negotiations begin. 
B)  First negotiations are made, then a tactical plan is formed. 
C)  The tactical plan and negotiations happen at the same time. 
D)  The tactical plan is used and, if that fails, negotiations begin.

Question 6

Changes to negotiations from 1971 to 1998 consisted of?

Accepted Answer

A)  Incidents that were more personal in nature 
B)  Incidents that focused solely on domestic terrorism 
C)  A demand for more negotiators with higher education 
D)  Higher levels of mental health training across the board 
A)  Incidents that were more personal in nature 
B)  Incidents that focused solely on domestic terrorism 
C)  A demand for more negotiators with higher education 
D)  Higher levels of mental health training across the board

Question 7

What is one difficulty that negotiators have with school shooting situations?

Accepted Answer

A)  Kids are bad negotiators. 
B)  Kids have irrational demands. 
C)  The incident is often over before negotiators arrive. 
D)  Often kids are more violent than their adult hostage-taker counterparts. 
A)  Kids are bad negotiators. 
B)  Kids have irrational demands. 
C)  The incident is often over before negotiators arrive. 
D)  Often kids are more violent than their adult hostage-taker counterparts.

Question 8

The SAFE Model consists of four "triggers" which is not one of them?

Accepted Answer

A)  Substantive demands 
B)  Attention 
C)  Face 
D)  Attunement 
A)  Substantive demands 
B)  Attention 
C)  Face 
D)  Attunement

Question 9

What percentage of calls involving hostages did negotiators get in the 15 largest cities in the U.S. over a five-year span?

Accepted Answer

A)  18% 
B)  53% 
C)  68% 
D)  92% 
A)  18% 
B)  53% 
C)  68% 
D)  92%

Question 10

According to the text, what is an app that would possibly aid in a crisis negotiation?

Accepted Answer

A)  Mapping 
B)  Note taking 
C)  Local news 
D)  All of the above. 
A)  Mapping 
B)  Note taking 
C)  Local news 
D)  All of the above.

Question 11

What is Dynamic Inactivity?

Accepted Answer

A)  Slowing the incident down and letting anxiety dissipate. 
B)  The negotiator ignoring the demands of the hostage taker or barricaded suspect. 
C)  The hostage taker or barricaded suspect ignoring the negotiators. 
D)  The ups and downs of a hostage situation. 
A)  Slowing the incident down and letting anxiety dissipate. 
B)  The negotiator ignoring the demands of the hostage taker or barricaded suspect. 
C)  The hostage taker or barricaded suspect ignoring the negotiators. 
D)  The ups and downs of a hostage situation.

Question 12

What is the success rate of negotiations?

Accepted Answer

A)  80% 
B)  50% 
C)  95% 
D)  100% 
A)  80% 
B)  50% 
C)  95% 
D)  100%

Question 13

According to Schlossberg, what is it important to understand in hostage negotiations?

Accepted Answer

A)  What the demands are. 
B)  What you as a negotiator have the authority to give. 
C)  The motivation and personality of the hostage taker. 
D)  Whether the hostage taker is armed. 
A)  What the demands are. 
B)  What you as a negotiator have the authority to give. 
C)  The motivation and personality of the hostage taker. 
D)  Whether the hostage taker is armed.

Question 14

In negotiations, it is accepted that there are three ways of settling conflict win/win, win/lose, and:

Accepted Answer

A)  Lose/lose 
B)  Avoidance 
C)  Win/win/win 
D)  Lose/lose/lose 
A)  Lose/lose 
B)  Avoidance 
C)  Win/win/win 
D)  Lose/lose/lose

Question 15

What is the difference between a hostage situation and a kidnapping?

Accepted Answer

A)  A kidnapped person is a hostage who the officials do not know the location of. 
B)  A kidnapped person is taken by surprise. 
C)  A hostage is being used for security whereas a kidnapped person is not. 
D)  A kidnapped person is of a younger age. 
A)  A kidnapped person is a hostage who the officials do not know the location of. 
B)  A kidnapped person is taken by surprise. 
C)  A hostage is being used for security whereas a kidnapped person is not. 
D)  A kidnapped person is of a younger age.

Question 16

What incident brought about the subject of Suicide by Cop?

Accepted Answer

A)  Munich Olympics, 1972 
B)  Talladega, 1991 
C)  Branch Davidians, Waco, 1993 
D)  Rochester, 1981 
A)  Munich Olympics, 1972 
B)  Talladega, 1991 
C)  Branch Davidians, Waco, 1993 
D)  Rochester, 1981

Question 17

What was the most serious flaw in the two Russian hostage incidents discussed, according to Dolnik and Fitzgerald?

Accepted Answer

A)  A lack of communication. 
B)  Misusing time. 
C)  A disorganized command structure. 
D)  A lack of de-escalation. 
A)  A lack of communication. 
B)  Misusing time. 
C)  A disorganized command structure. 
D)  A lack of de-escalation.

Question 18

What is a substantive demand?

Accepted Answer

A)  A demand for a promise. 
B)  A demand for freedom. 
C)  A demand for a new negotiator. 
D)  A demand involving something tangible. 
A)  A demand for a promise. 
B)  A demand for freedom. 
C)  A demand for a new negotiator. 
D)  A demand involving something tangible.

Question 19

What is an expressive demand?

Accepted Answer

A)  The need to express intense emotion. 
B)  The need to express religious beliefs. 
C)  The need to express individuality. 
D)  The need to express anger at the government. 
A)  The need to express intense emotion. 
B)  The need to express religious beliefs. 
C)  The need to express individuality. 
D)  The need to express anger at the government.

Question 20

What is Stockholm Syndrome?

Accepted Answer

A)  A hostage falling in love with their captors. 
B)  A hostage allying themselves to the goals of the captors. 
C)  A hostage using denial to get through a hostage situation. 
D)  A hostage fearing to be active in public after the incident is resolved. 
A)  A hostage falling in love with their captors. 
B)  A hostage allying themselves to the goals of the captors. 
C)  A hostage using denial to get through a hostage situation. 
D)  A hostage fearing to be active in public after the incident is resolved.

Which is not a stage of a crisis incident?

Which agency led the way in negotiation training, establishing it as a legitimate police strategy?

What does SAFE stand for?

What do many hostages experience after the situation is resolved as a result of the life-threatening nature of the incident?

What is the paralleled model of negotiating?

Changes to negotiations from 1971 to 1998 consisted of?

What is one difficulty that negotiators have with school shooting situations?

The SAFE Model consists of four "triggers" which is not one of them?

What percentage of calls involving hostages did negotiators get in the 15 largest cities in the U.S. over a five-year span?

According to the text, what is an app that would possibly aid in a crisis negotiation?

What is Dynamic Inactivity?

What is the success rate of negotiations?

According to Schlossberg, what is it important to understand in hostage negotiations?

In negotiations, it is accepted that there are three ways of settling conflict win/win, win/lose, and:

What is the difference between a hostage situation and a kidnapping?

What incident brought about the subject of Suicide by Cop?

What was the most serious flaw in the two Russian hostage incidents discussed, according to Dolnik and Fitzgerald?

What is a substantive demand?

What is an expressive demand?

What is Stockholm Syndrome?

Crisis Management: Crisis Response Team Elements

Crisis Management: Basics of Negotiations

Crisis Management: Risk Assessment

Crisis Management: Communication in Crisis Negotiations

Crisis Management: Negotiating With Emotionally Disturbed and Mentally Ill Individuals: Recognition and Guidelines

Crisis Management: Negotiating With Depressed and Suicidal Persons

Crisis Management: Negotiating With Special Populations

Crisis Management: Hostage Dynamics

Crisis Management: Managing Stress and Trauma

Crisis Management: Special Topics in Negotiations

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Exam 1: Crisis Management: History and Overview

Which is not a stage of a crisis incident?

Which agency led the way in negotiation training, establishing it as a legitimate police strategy?

What does SAFE stand for?

What do many hostages experience after the situation is resolved as a result of the life-threatening nature of the incident?

What is the paralleled model of negotiating?

Changes to negotiations from 1971 to 1998 consisted of?

What is one difficulty that negotiators have with school shooting situations?

The SAFE Model consists of four "triggers" which is not one of them?

What percentage of calls involving hostages did negotiators get in the 15 largest cities in the U.S. over a five-year span?

According to the text, what is an app that would possibly aid in a crisis negotiation?

What is Dynamic Inactivity?

What is the success rate of negotiations?

According to Schlossberg, what is it important to understand in hostage negotiations?

In negotiations, it is accepted that there are three ways of settling conflict win/win, win/lose, and:

What is the difference between a hostage situation and a kidnapping?

What incident brought about the subject of Suicide by Cop?

What was the most serious flaw in the two Russian hostage incidents discussed, according to Dolnik and Fitzgerald?

What is a substantive demand?

What is an expressive demand?

What is Stockholm Syndrome?

Crisis Management: Crisis Response Team Elements

Crisis Management: Basics of Negotiations

Crisis Management: Risk Assessment

Crisis Management: Communication in Crisis Negotiations

Crisis Management: Negotiating With Emotionally Disturbed and Mentally Ill Individuals: Recognition and Guidelines

Crisis Management: Negotiating With Depressed and Suicidal Persons

Crisis Management: Negotiating With Special Populations

Crisis Management: Hostage Dynamics

Crisis Management: Managing Stress and Trauma

Crisis Management: Special Topics in Negotiations

Filters