Question 1

To negotiators, when a human life is lost, it violates:

Accepted Answer

A)  Expectations of success 
B)  The seriousness of the issue 
C)  The threat to life 
D)  The chain of command 
A)  Expectations of success 
B)  The seriousness of the issue 
C)  The threat to life 
D)  The chain of command A

Question 2

After the incident in Waco, the FBI established _____________, which is a national database for collecting data after negotiation incidents.

Accepted Answer

A)  SOBAH 
B)  BOHAS 
C)  HOBAS 
D)  Interpol 
A)  SOBAH 
B)  BOHAS 
C)  HOBAS 
D)  Interpol C

Question 3

Coping skills are a function of:

Accepted Answer

A)  Maturity and spontaneity 
B)  Knowledge and power 
C)  Experience and training 
D)  Motivation and confrontation 
A)  Maturity and spontaneity 
B)  Knowledge and power 
C)  Experience and training 
D)  Motivation and confrontation C

Question 4

The physiological response that appears in stressful situations is:

Accepted Answer

A)  Automatic 
B)  Rare 
C)  Infrequent 
D)  All of the above 
A)  Automatic 
B)  Rare 
C)  Infrequent 
D)  All of the above

Question 5

Which stage of trauma begins when negotiators are no longer preoccupied with the incident and return to normal functioning?

Accepted Answer

A)  Adaptation stage 
B)  Impact stage 
C)  Recoil stage 
D)  Repulsion stage 
A)  Adaptation stage 
B)  Impact stage 
C)  Recoil stage 
D)  Repulsion stage

Question 6

According to the text, negotiators should debrief ______________, whether or not the crisis management team does so.

Accepted Answer

A)  Every month 
B)  Every incident 
C)  Every failure 
D)  Only released hostages 
A)  Every month 
B)  Every incident 
C)  Every failure 
D)  Only released hostages

Question 7

Diet is important for the negotiator in controlling stress. According to the text, the negotiator should eat _____________ meals.

Accepted Answer

A)  Large 
B)  Medium 
C)  Small 
D)  Regular 
A)  Large 
B)  Medium 
C)  Small 
D)  Regular

Question 8

Which of these is not a stage that most traumas involve?

Accepted Answer

A)  Adaptation stage 
B)  Impact stage 
C)  Recoil stage 
D)  Repulsion stage 
A)  Adaptation stage 
B)  Impact stage 
C)  Recoil stage 
D)  Repulsion stage

Question 9

According to the text, _______________ is one of the most beneficial and effective stress mediation techniques.

Accepted Answer

A)  Meditation 
B)  Education 
C)  Anxiety 
D)  None of the above 
A)  Meditation 
B)  Education 
C)  Anxiety 
D)  None of the above

Question 10

Which of these is not a stage in the defense reaction progression?

Accepted Answer

A)  Alarm reaction stage 
B)  Resistance stage 
C)  Critical thinking stage 
D)  Exhaustion stage 
A)  Alarm reaction stage 
B)  Resistance stage 
C)  Critical thinking stage 
D)  Exhaustion stage

Question 11

Situational stress is increased for the hostage taker because he/she is responsible for hostages.

Accepted Answer

A) True 
 B)False

Question 12

According to the text, for negotiators, stress reduction should begin:

Accepted Answer

A)  As soon as shots are fired 
B)  Long before a critical incident begins 
C)  Upon completion of a negotiation incident 
D)  As soon as the call goes out 
A)  As soon as shots are fired 
B)  Long before a critical incident begins 
C)  Upon completion of a negotiation incident 
D)  As soon as the call goes out

Question 13

This step in the Transactional Model of Stress is characterized as: "The perception of an imbalance between the demands people see and their perceived ability to deal with those demands."

Accepted Answer

A)  Demands 
B)  Perception 
C)  Coping 
D)  Feedback 
A)  Demands 
B)  Perception 
C)  Coping 
D)  Feedback

Question 14

People under stress experience anxiety, increased aggressiveness, frustration, and tension. These fall under which impact of stress?

Accepted Answer

A)  Physiological 
B)  Behavioral 
C)  Cognitive 
D)  Emotional 
A)  Physiological 
B)  Behavioral 
C)  Cognitive 
D)  Emotional

Question 15

A goal of emotional debriefings is to:

Accepted Answer

A)  Prevent PTSD from developing 
B)  Return the officer to pre-incident level of functioning 
C)  Alleviate pain associated with the incident 
D)  All of the above 
A)  Prevent PTSD from developing 
B)  Return the officer to pre-incident level of functioning 
C)  Alleviate pain associated with the incident 
D)  All of the above

Question 16

While one task of the negotiator is to reduce stress, according to the text, the negotiator should not totally:

Accepted Answer

A)  Monitor stress 
B)  Eliminate stress 
C)  Act rationally 
D)  None of the above 
A)  Monitor stress 
B)  Eliminate stress 
C)  Act rationally 
D)  None of the above

Question 17

According to the text, many hostages experience a loss of:

Accepted Answer

A)  Self-respect 
B)  Muscular control 
C)  Bladder control 
D)  All of the above 
A)  Self-respect 
B)  Muscular control 
C)  Bladder control 
D)  All of the above

Question 18

The purpose of operational debriefings is to ____________ and ____________ potential problems, not to place blame.

Accepted Answer

A)  Ignore/cover up 
B)  Rest/identify 
C)  Deny/continue 
D)  Identify/solve 
A)  Ignore/cover up 
B)  Rest/identify 
C)  Deny/continue 
D)  Identify/solve

Question 19

If negotiators want the hostage taker to consider new ideas that they present directly to him/her, they should present the ideas when he/she is the:

Accepted Answer

A)  Angriest 
B)  Loudest 
C)  Hungriest 
D)  Calmest 
A)  Angriest 
B)  Loudest 
C)  Hungriest 
D)  Calmest

Question 20

As corticosteroid levels rise, there is an increase in:

Accepted Answer

A)  Heart rate 
B)  Sweating 
C)  Blood pressure 
D)  All of the above 
A)  Heart rate 
B)  Sweating 
C)  Blood pressure 
D)  All of the above

To negotiators, when a human life is lost, it violates:

After the incident in Waco, the FBI established _____________, which is a national database for collecting data after negotiation incidents.

Coping skills are a function of:

The physiological response that appears in stressful situations is:

Which stage of trauma begins when negotiators are no longer preoccupied with the incident and return to normal functioning?

According to the text, negotiators should debrief ______________, whether or not the crisis management team does so.

Diet is important for the negotiator in controlling stress. According to the text, the negotiator should eat _____________ meals.

Which of these is not a stage that most traumas involve?

According to the text, _______________ is one of the most beneficial and effective stress mediation techniques.

Which of these is not a stage in the defense reaction progression?

Situational stress is increased for the hostage taker because he/she is responsible for hostages.

According to the text, for negotiators, stress reduction should begin:

This step in the Transactional Model of Stress is characterized as: "The perception of an imbalance between the demands people see and their perceived ability to deal with those demands."

People under stress experience anxiety, increased aggressiveness, frustration, and tension. These fall under which impact of stress?

A goal of emotional debriefings is to:

While one task of the negotiator is to reduce stress, according to the text, the negotiator should not totally:

According to the text, many hostages experience a loss of:

The purpose of operational debriefings is to and potential problems, not to place blame.

If negotiators want the hostage taker to consider new ideas that they present directly to him/her, they should present the ideas when he/she is the:

As corticosteroid levels rise, there is an increase in:

Crisis Management: History and Overview

Crisis Management: Crisis Response Team Elements

Crisis Management: Basics of Negotiations

Crisis Management: Risk Assessment

Crisis Management: Communication in Crisis Negotiations

Crisis Management: Negotiating With Emotionally Disturbed and Mentally Ill Individuals: Recognition and Guidelines

Crisis Management: Negotiating With Depressed and Suicidal Persons

Crisis Management: Negotiating With Special Populations

Crisis Management: Hostage Dynamics

Crisis Management: Special Topics in Negotiations

Filters

Exam 10: Crisis Management: Managing Stress and Trauma

To negotiators, when a human life is lost, it violates:

After the incident in Waco, the FBI established _____________, which is a national database for collecting data after negotiation incidents.

Coping skills are a function of:

The physiological response that appears in stressful situations is:

Which stage of trauma begins when negotiators are no longer preoccupied with the incident and return to normal functioning?

According to the text, negotiators should debrief ______________, whether or not the crisis management team does so.

Diet is important for the negotiator in controlling stress. According to the text, the negotiator should eat _____________ meals.

Which of these is not a stage that most traumas involve?

According to the text, _______________ is one of the most beneficial and effective stress mediation techniques.

Which of these is not a stage in the defense reaction progression?

Situational stress is increased for the hostage taker because he/she is responsible for hostages.

According to the text, for negotiators, stress reduction should begin:

This step in the Transactional Model of Stress is characterized as: "The perception of an imbalance between the demands people see and their perceived ability to deal with those demands."

People under stress experience anxiety, increased aggressiveness, frustration, and tension. These fall under which impact of stress?

A goal of emotional debriefings is to:

While one task of the negotiator is to reduce stress, according to the text, the negotiator should not totally:

According to the text, many hostages experience a loss of:

The purpose of operational debriefings is to ____________ and ____________ potential problems, not to place blame.

If negotiators want the hostage taker to consider new ideas that they present directly to him/her, they should present the ideas when he/she is the:

As corticosteroid levels rise, there is an increase in:

Crisis Management: History and Overview

Crisis Management: Crisis Response Team Elements

Crisis Management: Basics of Negotiations

Crisis Management: Risk Assessment

Crisis Management: Communication in Crisis Negotiations

Crisis Management: Negotiating With Emotionally Disturbed and Mentally Ill Individuals: Recognition and Guidelines

Crisis Management: Negotiating With Depressed and Suicidal Persons

Crisis Management: Negotiating With Special Populations

Crisis Management: Hostage Dynamics

Crisis Management: Special Topics in Negotiations

Filters

The purpose of operational debriefings is to and potential problems, not to place blame.