Exam 10: Troubleshooting

A user complains that he is suddenly receiving a bevy of "bounced" emails and friends are complaining they are receiving odd emails from him. What best describes what has occurred?

After booting into Windows 7 you receive an error that states that a device failed to start in Windows 7. What is the best solution to implement first?

What tool can be useful in identifying internal errors and bottlenecks occurring within the Windows 7 OS?

An employee in the maintenance department complains that his computer will sometimes shut down for no reason. When you enter the maintenance area you hear a noisy fan and notice there is lots of dust around the computer. What do you suspect is the problem?

Which of the following could cause the Windows 7 system to run the disk checker upon startup?

A graphics designer complains that he no longer hears sound when playing music or watching a video online on his computer. You confirm the speakers are plugged in and nothing is muted. Before replacing the sound card, what are two options to pursue to make sure the card isn't defective?

Before removing a virus using manual or automatic techniques, you should always do what in a Windows 7 environment?

On a Windows XP machine you get an error about a corrupt system file. What utility can best assist you in correcting this issue?

A user has been plagued by pop-ups ever since installing a program that promised to remove viruses from their system. They installed the program after a pop-up on their system told them they had 5 viruses. What type of malware does this exemplify?

All of the following tools are useful for creating a CAT5 Crossover Cable, except:

A user complains that when they press the power button on their PC, nothing happens. What is the first thing you should check?

You internal RAID array has been working fine until today, when it suddenly stopped working. What is a first troubleshooting step?

What is a typical cause of a computer emitting a burning plastic smell?

The VP of Marketing's assistant calls to let you know her Windows XP computer has a booting problem. When she starts the computer a splash screen appears but then freezes (operating system doesn't load). What are two possible issues with her computer?

A "New Hardware Found" alert keeps appearing after you installed a SCSI drive into a server. What is causing the alert to constantly reappear?

When a user boots his computer, the monitor goes black. After investigating, you find out the refresh rate is too high. How can you fix this problem?

The shipping department calls and says their computer has locked up. For a quick test to see if the entire computer is locked or just a program, what do you advise the caller to do? Choose all that apply.

You hear scraping and clicking noises while working on an employee's computer. You know this is a typical symptom of certain type of drive failure. Which types of drives create this sound when they fail? Choose all that apply.

You are troubleshooting a network issue with a user who is at a hotel. You ask them to check their IP address, and they tell you it is 10.0.0.54. They have tried to connect to an email server, but are unable to do so. They also cannot ping sites from the command line. What might be the issue?