Exam 10: Troubleshooting

What feature in Windows allows to computers to have the same IP address?

A user calls the helpdesk complaining that their system will not boot up after a lightning storm the night previous. They hear a beeping sound emitting from a box next to their computer. Other users are having similar issues, but other electrical devices in the building seem to be working. What is most likely the problem?

In the Windows XP Printers and Faxes applet, you are trying to add a local printer to the computer. You receive an error that the Print Spooler Service is not running. How can you resolve the error?

The Marketing department has a computer that is locking up for no apparent reason. There is no specific pattern to the lockups. The user mentions it tends to happen when using multiple programs and various functions. Based on this information, what are possible causes? Choose all possible answers.

The front desk receptionist emails you that her computer beeps three times and shuts down right after she turns the computer on. How do find out what causes this error? Choose all that apply.

A user calls the helpdesk complaining that after booting into Windows, the screen goes black, but it displays all the BIOS/POST messages before that. What is the most likely problem?

For maintenance on a hard drive, which of the following tools or operations are the most useful?

You are assisting a user over the phone and have tried several things to help fix the user's problem. Unfortunately, you have been unable to solve the issue. The user is getting frustrated and you don't have many more ideas. What should you do next?

You believe a NIC installed in your computer has a faulty Ethernet port. What tool would you use to verify this?

Which of the following techniques allows you to specify which devices are allowed to access your SOHO network?

Which of the following would best assist a Windows user having trouble with their graphics driver to troubleshoot the issue?

A sales unit manager is having trouble loading a new application on her Windows 7 computer. She says she tried to install the program several times but she keeps receiving an error. You attempt to load the program but an error appears that there is another instance of the installation (it is running). You know it is not so you reboot but you get the same error trying to install the application. What is the most likely problem?

Once you identify a virus has infected a system on your network, what is a first step you should take to mitigate the risk of the virus infecting other systems?

You are working on your computer when you notice a burning smell that seems to be emitting from your system. What is the first thing you should do?

A user calls you complaining that for about a month his hard drive has intermittently worked and then not worked-for months before that it has worked fine. He has tried reseating the cables to no avail. What would you advise the user?

A multimeter should read between 115V and 120V when:

After moving to a new office, your computer's monitor appears to not be working properly. The system appears to boot fine, and an orange light appears on the monitor, but nothing appears on the screen. What is most likely the cause of this problem?

A user complains they are receiving a lot of unwanted email in their inbox. What tool can you recommend to help the user?

You installed a new hard drive on a user's computer yesterday. This morning he called to say that the hard drive light is constantly on. You observe the light stays on even when the computer is idle. What is the probable issue?

A laptop user travelling on business plugs into the hotel's network connection. Her Windows computer shows she is connected, but she cannot get access to the Internet. The user checks her IP address and notices that it is 169.254. 235.52. The user's laptop network connection worked fine only a few hours previous at the airport. What is most likely the issue?