Exam 10: Troubleshooting

The Sales department is having a "Clean Your Office Day" and they want you to recommend cleaning supplies and tips on how to clean computers. What supplies do you recommend? Choose all that apply.

A colleague of yours recently had his computer hacked. He is trying to secure it from future attacks and tells you he has a strong password on the administrator account, with an active firewall that is well configured, and an antivirus program. Which of the following may he have forgotten?

Every time a user restarts their Windows 7 computer, they are met with a BSOD. What is a first step in resolving this issue?

A colleague's computer has an integrated sound card that your colleague wishes to upgrade. They install a new graphics adapter using a PCIx bus, but when they plug speakers to the new adapter, it does not work (even during boot up). Which step did this colleague forget?

Where can you find an option to view file extensions in Windows 7?

A user is experiencing slow transfer speeds and intermittent network drops on her Wi-Fi network. What might you recommend as a possible way to mitigate the problem?

A District Manager uses a stylus pen on his laptop for note taking. Unfortunately, the pen has stopped working. What can you check/do to diagnose the problem? Choose two.

When installing Windows 7 on your new system, which has been setup with a RAID 1 array, the installation fails, stating that you do not have a disk available for installation. What is the issue?

After upgrading your system's memory, you boot up your computer and are met with a blank screen and several beeps during the POST. You checked the RAM was compatible with your system's motherboard before purchasing it. What is your next step?

A colleague is putting together a new computer. He turns on the system after plugging everything up, and notices that while the fans spin, there is no power to the other devices in the system (most notably the motherboard and CPU). What is most likely the issue?

You have connected your laptop wirelessly to a SOHO router. While you can navigate to other systems on the network, you are not able to connect to the Cable Internet. You check your DHCP IP address, and it is 192.168.1.54. Where is likely the issue?

In which of the following instances would booting into Windows Safe Mode be useful (select all that apply)?

Installing an anti-virus suite will only work effectively if you practice all of the following, except for:

You are trying to make sense of server room where all the drops terminate, and you want to begin by labeling each drop in the server room with a room and letter number corresponding to its physical drop location in the building. What tool is going to be most helpful to you in completing this task?

What is one way to resolve a "missing hal.dll" error in Windows 7?

Jack wants to test for any open circuits or short circuits hampering his network. Which tool should he use?

You arrive at the workstation of a computer the user says is not working properly. What is the first step in addressing the issue?

When dealing with dead pixels or artifacts and monitors, what is the best way to resolve the issue?

A desktop computer is spontaneously rebooting. Based on the issue, you want to determine and fix any problems with the RAM and Power Supply. To diagnose both issues, what should you do? Choose two.

While adding a local printer to a user's Windows XP computer, you receive an error message the print driver is incorrect. What is the issue and how do you resolve?