Exam 4: Printers

Regarding printers, which of the following factors can affect the occurrence of paper jams (select all that apply)?

Several print jobs are not printing in the Customer Service department. The group print to a single printer shared from a Window's XP Professional computer. How do you see if the print jobs are still in the printer queue?

The local print spooler has shut down due to an error. To start it again from the command line, which of the following commands would you use?

A colleague asks your advice on purchasing a new printer for his home. He has a SOHO router that provides network access throughout the house, and he wants anyone with the proper credentials to be able to connect to and print to the printer. He is placing the printer in a different room from the router. For the easiest installation, which printer connection do you recommend the printer have built-in?

A client using a Point-of-sale (POS) system complains that their thermal printer is producing a dark and smudged print. Which of the following is a good first troubleshooting step?

All of the following are benefits to connecting a printer through a network connection over a USB connection, except:

Which of the following printer types require specially treated paper?

A laser printer is outputting documents that are faint and hard to read. Which of the following consumables likely needs to be replaced?

While trying to repair a printer, you determine you need to open the printer. What is the primary danger in opening a printer?

You receive a call from two separate individuals from the marketing department, each complaining that the network printer is not functioning. You view the printer's jobs and notice a long list of print jobs. The top print job status says "printing" and has a size of 200MB. What is most likely the problem?

A user calls the help desk complaining that they are no longer able to print to the closest network printer. After talking with the user, you learn that although she has the same office location, she has recently switched from the marketing to accounting departments. Which of the following best describes the problem?

A colleague of yours is seeking advice on purchasing replacement ink cartridges for his inkjet printer. He saw a company advertising refillable ink cartridges for much cheaper than the manufacturer charges, and he is asking for your advice on these. What do you tell him?

You are troubleshooting a laser printer in the office. Users are complaining that while the printer seems to be functioning, the output is smearing easily. Which laser printer component is malfunctioning?

A user recently purchased a new computer and now complains that their printer does not function properly. Which of the following is the FIRST thing you should check?

Configuring your company's printer and print-server settings, you would like to make sure certain managers receive access to printer resources ahead of others in the organization. What feature would you primarily use to configure this?

A user complains that whenever they print, they receipt garbled characters as output. Which of the following is the most likely cause of the problem?

An old printer needs to be able to connect to a new PC. The printer needs a parallel port, but the new PC does not have one. What are some possible solutions to this problem? Select all that apply.