Exam 2: Laptops

When repairing or upgrading laptop hardware, all of the following procedures should be followed except:

A user calls the help desk from the road complaining that her new laptop's power adapter is not working correctly. She recently purchased this laptop to replace an older model laptop. A mobile phone plugged into the same wall outlet receives power, and the user states that the power adapter at her office works fine. What is MOST likely the problem?

A user calls the help desk complaining that their laptop's display is suddenly not working properly. The user can see the Windows desktop on the laptop display, although it is very dim. What is the most likely cause of the problem?

A user complains that his laptop's cursor will suddenly jump around on the screen while the user is typing in a word-processing program. What should you suggest the user do first to correct this issue?

You are explaining the benefits of using a solid-state hard drive to your colleague. Which of the following is the most important benefit of solid-state drives in relation to mobile devices and laptops?

A user wants to stretch her laptop's display so she can use both her built-in LCD and an external monitor as one large Windows desktop. In Windows, this feature is called:

What is the physical size of the majority of PATA (IDE) hard drives in laptops?

A business user in your organization travels constantly and requires dedicated Internet access on the road. What do you recommend she look for as a built-in feature when purchasing a new laptop?

Of the following hardware components in a laptop, which is the most difficult to upgrade or repair?

You have just purchased a new laptop. Which of the following types of batteries most likely came with the laptop?

If a user wanted to upgrade her laptop memory using PC Cards, which PC Card type would she need to use?

A user complains that every few minutes of inactivity the display on his laptop becomes dim. He has not had the problem in the past and otherwise the computer seems to be functioning normally. What do you suspect is the problem?

A business customer wants to be able to quickly connect her laptop to all her external devices, network connections, displays, and power with the least effort possible. What would you recommend the customer purchase for her laptop?

Which of the following ports come standard in the many modern laptops (Select all that apply)?

A user calls the help center complaining that her laptop keyboard is malfunctioning, outputting numbers rather than letters for certain keys. What is the most likely problem?

A user calls the help desk complaining that the DVI connector on their laptop is not functioning properly. The laptop's built-in display is working perfectly, and the user reports that a technician successfully connected the user's laptop to a projector only the previous day. What is the first thing you instruct the user to do?

A user calls the help desk complaining that the wireless Ethernet card on his laptop is not functioning, despite it having worked the day before. What is the first thing you should ask the user to check?