Exam 24: Answering Questions

Questions can be asked before, after, or ______ your presentation.

Which of the following is a way to respond to an audience member who interrupts with a question that will be answered later in the speech?

Every question deserves an answer that demonstrates your respect for the questioner.

Adhere to protocol when fielding questions: The ______ hand up or question submitted should be the first you answer.

Some questions may be stated so poorly that you have difficulty ______ them.

One example of ______ would be, "What I hear you asking is…Am I correct?"

How can a speaker avoid defensiveness during a Q&A session?

What are the benefits of waiting until the end of a presentation for questions?

The direction to not pontificate means that you should never belittle, embarrass, or try to "one-up" a questioner.

How should you end your Q&A session?

The direction to not ______ means that you should never belittle, embarrass, or try to "one-up" a questioner.

Q&As are required at the end of speeches.

You should address your answer only to the person asked as to keep the audience from becoming hostile.

When an individual asks a question, make initial eye contact with the questioner, but then widen your gaze to encompass everyone in the room.

The Q&A gives the speaker a final opportunity to win over the audience and gives the audience another opportunity to assess the speaker's preparedness and expertise.

Close with a statement that ______ your message, and thank the audience.

When an audience member asks a question you dislike, you should ______ the question more appropriately.

Rather than obfuscate or multiply confusion, ______ each question asked of you to determine if you understand what the listener would like to know.

Sometimes, if a question occurs to you as an audience member, you find it difficult to maintain your concentration on what the speaker is saying.

Every question deserves an answer that demonstrates your respect for the ______.