Exam 6: Negligence and Hospitality Practices

A resort hotel rented bicycles by the day to its guests. Each morning before the bikes were rented out, and each night after they were returned, hotel personnel tested the bikes to be sure the horn, brakes, and other mechanisms were working properly. Once a week, each bike was thoroughly inspected and given a tune-up. While a guest was using one of the bikes, the brakes malfunctioned and the guest suffered an accident. Is the hotel liable for the injuries?

To avoid injuries caused by unexpectedly hot shower water, the hotel should ____________________________________________________________________.

Robert was staying in a hotel room that did not have a full-length mirror. It did have a large mirror above the dresser in which he could see himself from the waist up. After he dressed to go out one evening, he wanted to check how his pants looked. To see himself, he stood on the end of the bed, which was across from the mirror. The bed collapsed, throwing Robert onto the floor and causing him injuries. Is the hotel liable to Robert?

If repairs are being made in a restaurant, the restaurant should _____________________________________________ the work area.

When determining appropriate security measures, a hotel must consider not just prior crimes on its premises but also recent crimes in the general area.

Three precautions a hotel can take to avoid liability for occurrences in the lobby are ________________________________________, ________________________________________, ________________________________________.

A child was burned on his arms and stomach when a waiter dropped a cup of hot coffee. The child's mother, who was sitting on the opposite side of the table and was not in danger of being hit by the coffee, saw the incident and went into shock. If the mother sues the restaurant for her own mental anguish, what is the likelihood of her success?

Concerning the bottom of a wading pool, to avoid liability a hotel should ____________________________________________________________________.

A _________________________ is an obligation that cannot be transferred to another.

Will a hotel be liable every time someone drowns in its pool?

Why have many hotels abandoned their pool slides?

A couch in a hotel room was quite worn, and a spring from the seat was poking through. Sarah, a guest, sat on the coach and was injured by the spring. True or false: The hotel is liable for Sarah's injuries.

A diner at a restaurant tripped and fell on an orange peel. To determine whether the restaurant is liable, you would need the following additional information: ____________________________________________________________________.

The precautions a restaurant or hotel should take when allowing patrons access to employee-only areas include ____________________________________________________________________.

A restaurant was sued when a diner was injured by a malfunctioning automatic entry door. If the restaurant can prove that it has a regular maintenance and inspection plan for the doors, it may be able to establish that it was not ____________________.

A restaurant was located on the sixth floor of a building. Kim rode the elevator to the floor, intending to have lunch at the restaurant. When the elevator operator opened the door, the elevator was five inches below the floor, creating a step between the elevator and the restaurant floor. While exiting the elevator, Kim struck her foot against the elevator shaft, fell, and was injured. True or false: Kim should have observed the positioning of the elevator; if she sues the hotel for her injuries, her own negligence will negatively impact her recovery.

Convention planners make arrangements with a hotel to cater a banquet dinner for 785 people. Due to unexpectedly high attendance at the conference, 1,000 people are registered for dinner. The hotel knew it could only fit 850 people comfortably in its dining room. True or false: If the hotel agrees to accommodate the extra people and someone is injured because the room is overcrowded, the hotel will be liable.

A restaurant that serves flaming dishes should carefully train employees on the following three matters: ________________________________________, ________________________________________, ________________________________________.

When a guest sues a hotel for injuries caused during a security incident, various factors will be reviewed to determine if the hotel's security precautions were adequate. Three such factors are ________________________________________, ________________________________________, ________________________________________.

Rosie recently had reconstructive surgery on her face and nose because of a baseball accident. While she was a guest at a hotel, the heel on her shoe became wedged in a hole on an outdoor cement step, causing her to fall and land on her face. Because Rosie's surgery had not fully healed, her injuries were more severe than they would otherwise have been. The hole was caused by the deterioration of the cement. What is Rosie entitled to recover from the hotel?