Question 1

Your entire message supports, explains, or demonstrates your ________ ________-a specific statement about the topic of your message.

Accepted Answer

The answer of Your entire message supports, explains, or demonstrates...

Question 2

Whatever the length of your message, you should limit the number of major support points to roughly

Accepted Answer

A)  ten. 
B)  three. 
C)  two. 
D)  six. 
A)  ten. 
B)  three. 
C)  two. 
D)  six.

Question 3

If you provide inaccurate information in a business message, the best course of action is to say nothing and hope that no one notices.

Accepted Answer

A) True 
 B)False

Question 4

In deciding which ________ to use for a message to a manager in another department, you should consider factors such as formality, confidentiality, feedback, time, and cost.

Accepted Answer

The answer of In deciding which ________ to use for...

Question 5

In determining the main idea of your message, brainstorming is effective as long as you are working alone and not as part of a group.

Accepted Answer

A) True 
 B)False

Question 6

The best time to choose between the direct and indirect approach for organizing messages is before you've decided on the main idea.

Accepted Answer

A) True 
 B)False

Question 7

One effective informal method for learning more about your audience's information needs is to ask them directly for input.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following media would be best for sending a brief message (requiring no response from your audience) about an upcoming software update?

Accepted Answer

A)  Podcast 
B)  Videoconference 
C)  Blog 
D)  Email 
A)  Podcast 
B)  Videoconference 
C)  Blog 
D)  Email

Question 9

As business communication models evolve, the lines separating oral, electronic, and written media have become more distinct and easier to define.

Accepted Answer

A) True 
 B)False

Question 10

Storytelling is

Accepted Answer

A)  an effective way to organize messages in a surprising number of business communication scenarios. 
B)  inappropriate for professional communication. 
C)  acceptable in business, but only for messages organized in the direct approach. 
D)  none of the above. 
A)  an effective way to organize messages in a surprising number of business communication scenarios. 
B)  inappropriate for professional communication. 
C)  acceptable in business, but only for messages organized in the direct approach. 
D)  none of the above.

Question 11

When meeting your audience's informational needs, you should emphasize ideas

Accepted Answer

A)  that don't need supporting evidence. 
B)  that are uncontroversial. 
C)  of greatest interest to the audience. 
D)  that will have the least impact on the audience. 
A)  that don't need supporting evidence. 
B)  that are uncontroversial. 
C)  of greatest interest to the audience. 
D)  that will have the least impact on the audience.

Question 12

There's nothing wrong with sending a message if your purpose seems unrealistic: you never really know until you try.

Accepted Answer

A) True 
 B)False

Question 13

The three general purposes of business messages are to inform, to persuade, and to collaborate.

Accepted Answer

A) True 
 B)False

Question 14

As long as your message is clear, the size of your audience should not influence the approach you choose to take.

Accepted Answer

A) True 
 B)False

Question 15

If you expect your audience to be receptive to your message, the indirect approach will be most effective.

Accepted Answer

A) True 
 B)False

Question 16

In high-context cultures, ________ media are often more effective than ________ ones.

Accepted Answer

A)  leaner, richer 
B)  foreign, domestic 
C)  oral, written 
D)  none of the above 
A)  leaner, richer 
B)  foreign, domestic 
C)  oral, written 
D)  none of the above

Question 17

Once you have established your purpose, it's best to consider whether it is worth pursuing at this time.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is not a general category common to business communication?

Accepted Answer

A)  To inform 
B)  To negotiate 
C)  To collaborate 
D)  To persuade 
A)  To inform 
B)  To negotiate 
C)  To collaborate 
D)  To persuade

Question 19

When you get a vague request for information, the best way to handle it is to provide all the information you can and allow the audience to pick and choose what is useful to them.

Accepted Answer

A) True 
 B)False

Question 20

When analyzing your audience, you should ignore everyone except the key decision makers.

Accepted Answer

A) True 
 B)False

Exam 4: Planning Business Messages

Your entire message supports, explains, or demonstrates your ________ ________-a specific statement about the topic of your message.

Whatever the length of your message, you should limit the number of major support points to roughly

If you provide inaccurate information in a business message, the best course of action is to say nothing and hope that no one notices.

In deciding which ________ to use for a message to a manager in another department, you should consider factors such as formality, confidentiality, feedback, time, and cost.

In determining the main idea of your message, brainstorming is effective as long as you are working alone and not as part of a group.

The best time to choose between the direct and indirect approach for organizing messages is before you've decided on the main idea.

One effective informal method for learning more about your audience's information needs is to ask them directly for input.

Which of the following media would be best for sending a brief message (requiring no response from your audience) about an upcoming software update?

As business communication models evolve, the lines separating oral, electronic, and written media have become more distinct and easier to define.

Storytelling is

When meeting your audience's informational needs, you should emphasize ideas

There's nothing wrong with sending a message if your purpose seems unrealistic: you never really know until you try.

The three general purposes of business messages are to inform, to persuade, and to collaborate.

As long as your message is clear, the size of your audience should not influence the approach you choose to take.

If you expect your audience to be receptive to your message, the indirect approach will be most effective.

In high-context cultures, ________ media are often more effective than ________ ones.

Once you have established your purpose, it's best to consider whether it is worth pursuing at this time.

Which of the following is not a general category common to business communication?

When you get a vague request for information, the best way to handle it is to provide all the information you can and allow the audience to pick and choose what is useful to them.

When analyzing your audience, you should ignore everyone except the key decision makers.

Achieving Success Through Effective Business Communication

Mastering Interpersonal Communication

Communicating in a World of Diversity

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Designing Visual Communication

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations With Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters

Your entire message supports, explains, or demonstrates your -a specific statement about the topic of your message.

In high-context cultures, media are often more effective than ones.