Question 1

Using a wiki for employee training purposes is an example of the 2.0 approach to business communication.

Accepted Answer

A) True 
 B)False

Question 2

In business, you can usually count on having your audience's full attention for important messages.

Accepted Answer

A) True 
 B)False

Question 3

As long as employees get the job done, most companies are not concerned with employees meeting expectations of business etiquette.

Accepted Answer

A) True 
 B)False

Question 4

Flatter organizational structures generally create less distortion when it comes to internal communication.

Accepted Answer

A) True 
 B)False

Question 5

Downward communication flows from employees to executives, providing accurate, timely reports on problems, trends, opportunities, grievances, and performance.

Accepted Answer

A) True 
 B)False

Question 6

What does it mean for an audience to "decode" a message?

Accepted Answer

The audience decodes a message

Question 7

Despite predictions to the contrary, social media tools (such as blogs, social networks, and wikis) have had relatively little influence on the way companies communicate with customers.

Accepted Answer

A) True 
 B)False

Question 8

Factors such as poor acoustics and uncomfortable meeting rooms can be annoying but are not really that important when it comes to communication.

Accepted Answer

A) True 
 B)False

Question 9

Successful organizations usually avoid the need for feedback.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is the best solution to technology-related problems such as inappropriate use of the web and social media in the workplace?

Accepted Answer

A)  Forbidding employees to use the web while they are in the office 
B)  Requiring employees to turn off their smartphones when they arrive for work 
C)  Rewarding employees who call your attention to those who are using these technologies inappropriately 
D)  Developing clear policies that are evenly enforced 
A)  Forbidding employees to use the web while they are in the office 
B)  Requiring employees to turn off their smartphones when they arrive for work 
C)  Rewarding employees who call your attention to those who are using these technologies inappropriately 
D)  Developing clear policies that are evenly enforced

Question 11

Although intellectual property laws were once a serious concern, the ease of sharing information through social media has decreased the need to be concerned with them.

Accepted Answer

A) True 
 B)False

Question 12

________ ________ refers to the ability to relate to the needs of others, and is widely considered to be a vital characteristic of successful managers and leaders.

Accepted Answer

Emotional

Question 13

Which of the following is not a characteristic of effective business messages?

Accepted Answer

A)  They provide practical information. 
B)  They highlight and summarize essential information. 
C)  They state precise audience responsibilities. 
D)  They present the writer's opinions as facts. 
A)  They provide practical information. 
B)  They highlight and summarize essential information. 
C)  They state precise audience responsibilities. 
D)  They present the writer's opinions as facts.

Question 14

The only real difference between the "1.0" and "2.0" approaches to Business Communication is that 2.0 involves using more communication technology.

Accepted Answer

A) True 
 B)False

Question 15

In order for audience members to respond appropriately to a business message, they must

Accepted Answer

A)  be motivated to respond to the message. 
B)  be able to respond to the message. 
C)  remember the message. 
D)  do all of the above. 
A)  be motivated to respond to the message. 
B)  be able to respond to the message. 
C)  remember the message. 
D)  do all of the above.

Question 16

Business communication is often more demanding than social communication because communication on the job is affected by

Accepted Answer

A)  the globalization of business. 
B)  the growing reliance on teamwork in business. 
C)  the pervasiveness of technology. 
D)  all of the above. 
A)  the globalization of business. 
B)  the growing reliance on teamwork in business. 
C)  the pervasiveness of technology. 
D)  all of the above.

Question 17

Selective ________ is the process of distorting or ignoring information that does not fit one's view of reality.

Accepted Answer

The answer of Selective ________ is the process of distorting...

Question 18

How does the primary function of upward-flowing communication differ from that of downward-flowing communication?

Accepted Answer

Communication that flows upward mainly h

Question 19

When people must choose between alternatives that aren't completely wrong or completely right, they are facing an ethical lapse.

Accepted Answer

A) True 
 B)False

Question 20

The final step in the communication process is

Accepted Answer

A)  giving feedback to the sender. 
B)  sending the message. 
C)  receiving the message. 
D)  interpreting the message. 
A)  giving feedback to the sender. 
B)  sending the message. 
C)  receiving the message. 
D)  interpreting the message.

Exam 1: Achieving Success Through Effective Business Communication

Using a wiki for employee training purposes is an example of the 2.0 approach to business communication.

In business, you can usually count on having your audience's full attention for important messages.

As long as employees get the job done, most companies are not concerned with employees meeting expectations of business etiquette.

Flatter organizational structures generally create less distortion when it comes to internal communication.

Downward communication flows from employees to executives, providing accurate, timely reports on problems, trends, opportunities, grievances, and performance.

What does it mean for an audience to "decode" a message?

Despite predictions to the contrary, social media tools (such as blogs, social networks, and wikis) have had relatively little influence on the way companies communicate with customers.

Factors such as poor acoustics and uncomfortable meeting rooms can be annoying but are not really that important when it comes to communication.

Successful organizations usually avoid the need for feedback.

Which of the following is the best solution to technology-related problems such as inappropriate use of the web and social media in the workplace?

Although intellectual property laws were once a serious concern, the ease of sharing information through social media has decreased the need to be concerned with them.

________ ________ refers to the ability to relate to the needs of others, and is widely considered to be a vital characteristic of successful managers and leaders.

Which of the following is not a characteristic of effective business messages?

The only real difference between the "1.0" and "2.0" approaches to Business Communication is that 2.0 involves using more communication technology.

In order for audience members to respond appropriately to a business message, they must

Business communication is often more demanding than social communication because communication on the job is affected by

Selective ________ is the process of distorting or ignoring information that does not fit one's view of reality.

How does the primary function of upward-flowing communication differ from that of downward-flowing communication?

When people must choose between alternatives that aren't completely wrong or completely right, they are facing an ethical lapse.

The final step in the communication process is

Mastering Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Designing Visual Communication

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations With Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters

refers to the ability to relate to the needs of others, and is widely considered to be a vital characteristic of successful managers and leaders.