Question 1

Briefly explain the difference between an ethical dilemma and an ethical lapse.

Accepted Answer

You face an ethical dilemma when you mus

Question 2

A corporate culture is primarily concerned with what kind of art, music, and literature its leaders are interested in.

Accepted Answer

A) True 
 B)False

Question 3

A message that is intended to mislead or manipulate the audience is unethical, even if its content is true.

Accepted Answer

A) True 
 B)False

Question 4

Within organizations, formal communication is upward and downward, while informal communication is always horizontal.

Accepted Answer

A) True 
 B)False

Question 5

One major difference between the 1.0 and 2.0 approaches to business communication is that in the 2.0 approach audiences are encouraged to be

Accepted Answer

A)  compliant listeners. 
B)  active participants in the communication. 
C)  passive recipients of the information the sender shares. 
D)  any of the above. 
A)  compliant listeners. 
B)  active participants in the communication. 
C)  passive recipients of the information the sender shares. 
D)  any of the above.

Question 6

Social ________ tools such as blogs, wikis, and social networks have paved the way for companies to embrace the "2.0" approach to business communication.

Accepted Answer

The answer of Social ________ tools such as blogs, wikis,...

Question 7

Briefly explain the nature and importance of the final phase in the communication process.

Accepted Answer

The final phase in the communi

Question 8

In which of the following organizational structures do employees report to two managers at the same time?

Accepted Answer

A)  Network structure 
B)  Virtual organization 
C)  Matrix structure 
D)  None of the above 
A)  Network structure 
B)  Virtual organization 
C)  Matrix structure 
D)  None of the above

Question 9

________ communication flows between departments to help employees share information, coordinate tasks, and solve complex problems.

Accepted Answer

A)  Horizontal 
B)  Upward 
C)  Diagonal 
D)  Downward 
A)  Horizontal 
B)  Upward 
C)  Diagonal 
D)  Downward

Question 10

The term corporate culture refers to

Accepted Answer

A)  a company's sponsorship of events such as concerts and plays. 
B)  the mixture of values, traditions, and habits that give a company its atmosphere and personality. 
C)  the number of organizational levels within a corporation. 
D)  the extent to which corporations dominate a particular culture. 
A)  a company's sponsorship of events such as concerts and plays. 
B)  the mixture of values, traditions, and habits that give a company its atmosphere and personality. 
C)  the number of organizational levels within a corporation. 
D)  the extent to which corporations dominate a particular culture.

Question 11

Most organizations that embrace the 2.0 approach to business communication will still follow a more traditional approach for some communications (such as strategic plans and policy documents).

Accepted Answer

A) True 
 B)False

Question 12

When a sender puts an idea into a message, the sender is ________ the idea.

Accepted Answer

The answer of When a sender puts an idea into...

Question 13

Generally speaking, limitations of the formal communication network

Accepted Answer

A)  discourage employees from taking advantage of social media. 
B)  have helped to spur the growth of social media in the business environment. 
C)  have not affected the popularity of social media in the business environment. 
D)  do none of the above. 
A)  discourage employees from taking advantage of social media. 
B)  have helped to spur the growth of social media in the business environment. 
C)  have not affected the popularity of social media in the business environment. 
D)  do none of the above.

Question 14

In a virtual organization, a software company may take in a manufacturing firm to make the DVDs that contain the software that it offers.

Accepted Answer

A) True 
 B)False

Question 15

A manager hears the part of a message that supports his agenda, but doesn't seem to notice evidence that contradicts his point of view. The manager is engaging in

Accepted Answer

A)  stereotyping. 
B)  selective perception. 
C)  discrimination. 
D)  misreading. 
A)  stereotyping. 
B)  selective perception. 
C)  discrimination. 
D)  misreading.

Question 16

"Business Communication 2.0" refers to

Accepted Answer

A)  high-level correspondence as opposed to routine documents. 
B)  specialized software that enables professionals to create impressive documents easily and efficiently. 
C)  a new approach to business communication, emphasizing interaction and conversation rather than one-way publication. 
D)  none of the above. 
A)  high-level correspondence as opposed to routine documents. 
B)  specialized software that enables professionals to create impressive documents easily and efficiently. 
C)  a new approach to business communication, emphasizing interaction and conversation rather than one-way publication. 
D)  none of the above.

Question 17

Outline the eight steps of the communication process.

Accepted Answer

The first step in the communication proc

Question 18

The accepted principles of conduct that govern behavior within a society are known as

Accepted Answer

A)  laws. 
B)  ethics. 
C)  social guidelines. 
D)  none of the above. 
A)  laws. 
B)  ethics. 
C)  social guidelines. 
D)  none of the above.

Question 19

Ethics can be defined as not doing anything illegal.

Accepted Answer

A) True 
 B)False

Question 20

Uncomfortable meeting rooms, multitasking, and computer screens filled with popup messages are all examples of

Accepted Answer

A)  problems with feedback. 
B)  distractions. 
C)  overload problems. 
D)  problems with background differences. 
A)  problems with feedback. 
B)  distractions. 
C)  overload problems. 
D)  problems with background differences.

Exam 1: Achieving Success Through Effective Business Communication

Briefly explain the difference between an ethical dilemma and an ethical lapse.

A corporate culture is primarily concerned with what kind of art, music, and literature its leaders are interested in.

A message that is intended to mislead or manipulate the audience is unethical, even if its content is true.

Within organizations, formal communication is upward and downward, while informal communication is always horizontal.

One major difference between the 1.0 and 2.0 approaches to business communication is that in the 2.0 approach audiences are encouraged to be

Social ________ tools such as blogs, wikis, and social networks have paved the way for companies to embrace the "2.0" approach to business communication.

Briefly explain the nature and importance of the final phase in the communication process.

In which of the following organizational structures do employees report to two managers at the same time?

________ communication flows between departments to help employees share information, coordinate tasks, and solve complex problems.

The term corporate culture refers to

Most organizations that embrace the 2.0 approach to business communication will still follow a more traditional approach for some communications (such as strategic plans and policy documents).

When a sender puts an idea into a message, the sender is ________ the idea.

Generally speaking, limitations of the formal communication network

In a virtual organization, a software company may take in a manufacturing firm to make the DVDs that contain the software that it offers.

A manager hears the part of a message that supports his agenda, but doesn't seem to notice evidence that contradicts his point of view. The manager is engaging in

"Business Communication 2.0" refers to

Outline the eight steps of the communication process.

The accepted principles of conduct that govern behavior within a society are known as

Ethics can be defined as not doing anything illegal.

Uncomfortable meeting rooms, multitasking, and computer screens filled with popup messages are all examples of

Mastering Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Designing Visual Communication

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations With Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters