Question 1

How can the overuse or misuse of communication technology become a barrier to effective communication?

Accepted Answer

The overuse or misuse of commu

Question 2

In most organizations, the rumor mill tends to be particularly active when

Accepted Answer

A)  formal communication channels are working efficiently. 
B)  the formal communication network is not providing the information employees want. 
C)  employees are wasting company time. 
D)  employees are satisfied with their jobs. 
A)  formal communication channels are working efficiently. 
B)  the formal communication network is not providing the information employees want. 
C)  employees are wasting company time. 
D)  employees are satisfied with their jobs.

Question 3

Stakeholders affected by the quality of business communication include

Accepted Answer

A)  employees. 
B)  suppliers. 
C)  customers. 
D)  all of the above. 
A)  employees. 
B)  suppliers. 
C)  customers. 
D)  all of the above.

Question 4

Describe four common types of communication barriers.

Accepted Answer

Four common types of communication barri

Question 5

Which of the following is an example of Business Communication 2.0 in action?

Accepted Answer

A)  An electronics store invites customers to submit YouTube videos showing how to install home theater systems. 
B)  A manager sends out weekly newsletters to employees. 
C)  An advertising firm creates a television commercial for a local automobile dealer. 
D)  All of the above are examples of Business Communication 2.0. 
A)  An electronics store invites customers to submit YouTube videos showing how to install home theater systems. 
B)  A manager sends out weekly newsletters to employees. 
C)  An advertising firm creates a television commercial for a local automobile dealer. 
D)  All of the above are examples of Business Communication 2.0.

Question 6

Which of the following is not a characteristic of ethical communication?

Accepted Answer

A)  It includes all relevant information. 
B)  It is designed to hide some negative information. 
C)  It is not deceptive in any way. 
D)  It is true in every sense. 
A)  It includes all relevant information. 
B)  It is designed to hide some negative information. 
C)  It is not deceptive in any way. 
D)  It is true in every sense.

Question 7

Which of the following is not one of the five ways to get the audience to notice your messages?

Accepted Answer

A)  Use words, images, and designs that are familiar. 
B)  Practice empathy. 
C)  Acknowledge the importance of the situation. 
D)  Consider audience expectations. 
A)  Use words, images, and designs that are familiar. 
B)  Practice empathy. 
C)  Acknowledge the importance of the situation. 
D)  Consider audience expectations.

Question 8

Plagiarism is only a problem in the classroom. In the business environment, it's just another term for information sharing.

Accepted Answer

A) True 
 B)False

Question 9

________ are the accepted principles of conduct that govern behavior within a society.

Accepted Answer

The answer of ________ are the accepted principles of conduct...

Question 10

Every organization has

Accepted Answer

A)  an extranet. 
B)  an informal communication network. 
C)  an intranet. 
D)  a tall communication structure. 
A)  an extranet. 
B)  an informal communication network. 
C)  an intranet. 
D)  a tall communication structure.

Question 11

Explain the increasing dependence on knowledge workers in business, and provide at least two examples that illustrate the value of information in today's economy.

Accepted Answer

As global competition for talent, custom

Question 12

Which of the following is the best example of an ethical dilemma?

Accepted Answer

A)  Deciding whether or not to promote the employee who has the better performance record or the employee who seems to be the better leader 
B)  Deciding whether or not to use the copy machine for personal papers 
C)  Deciding whether or not to tell an employee that he needs to improve his performance 
D)  Deciding whether or not to declare the costs of your vacation travel as a deductible business expense 
A)  Deciding whether or not to promote the employee who has the better performance record or the employee who seems to be the better leader 
B)  Deciding whether or not to use the copy machine for personal papers 
C)  Deciding whether or not to tell an employee that he needs to improve his performance 
D)  Deciding whether or not to declare the costs of your vacation travel as a deductible business expense

Question 13

Too much information can be worse than not enough information.

Accepted Answer

A) True 
 B)False

Question 14

Even if a long report requires no immediate action from recipients, it's best not to mention that fact to ensure that they read the report.

Accepted Answer

A) True 
 B)False

Question 15

Most of the information that flows downward in an organization is geared toward helping employees do their jobs.

Accepted Answer

A) True 
 B)False

Question 16

Workforce ________ refers to all the differences among the people you come into contact with on the job, including age, gender, sexual orientation, education, and so forth.

Accepted Answer

The answer of Workforce ________ refers to all the differences...

Question 17

What is the relationship between Web 2.0 and Business Communication 2.0?

Accepted Answer

Web 2.0 refers to second-generation of W

Question 18

Workforce diversity includes differences not only in race but also in gender, education, and other areas.

Accepted Answer

A) True 
 B)False

Question 19

An example of horizontal communication is

Accepted Answer

A)  an email message about sick leave sent from one department secretary to a secretary in a different department. 
B)  a company briefing held on the organization's ground floor. 
C)  a junior staff person giving information to a staff supervisor. 
D)  all of the above. 
A)  an email message about sick leave sent from one department secretary to a secretary in a different department. 
B)  a company briefing held on the organization's ground floor. 
C)  a junior staff person giving information to a staff supervisor. 
D)  all of the above.

Question 20

The 2.0 approach to business communication emphasizes interaction and conversation among senders and audiences.

Accepted Answer

A) True 
 B)False

Exam 1: Achieving Success Through Effective Business Communication

How can the overuse or misuse of communication technology become a barrier to effective communication?

In most organizations, the rumor mill tends to be particularly active when

Stakeholders affected by the quality of business communication include

Describe four common types of communication barriers.

Which of the following is an example of Business Communication 2.0 in action?

Which of the following is not a characteristic of ethical communication?

Which of the following is not one of the five ways to get the audience to notice your messages?

Plagiarism is only a problem in the classroom. In the business environment, it's just another term for information sharing.

________ are the accepted principles of conduct that govern behavior within a society.

Every organization has

Explain the increasing dependence on knowledge workers in business, and provide at least two examples that illustrate the value of information in today's economy.

Which of the following is the best example of an ethical dilemma?

Too much information can be worse than not enough information.

Even if a long report requires no immediate action from recipients, it's best not to mention that fact to ensure that they read the report.

Most of the information that flows downward in an organization is geared toward helping employees do their jobs.

Workforce ________ refers to all the differences among the people you come into contact with on the job, including age, gender, sexual orientation, education, and so forth.

What is the relationship between Web 2.0 and Business Communication 2.0?

Workforce diversity includes differences not only in race but also in gender, education, and other areas.

An example of horizontal communication is

The 2.0 approach to business communication emphasizes interaction and conversation among senders and audiences.

Mastering Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Designing Visual Communication

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations With Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters