Exam 1: Achieving Success Through Effective Business Communication

Multitasking generally enhances the quality of employees' communication.

The rumor mill tends to be most active when employees receive too much information about their company.

A ________ ________ is the mixture of values, traditions, and habits that give a company its atmosphere or personality.

List three social media tools that have inspired and enabled a more conversational approach to business communication.

Communication is the process of transferring ________ and ________ between senders and receivers.

Information technology addiction is

Groups affected in some way by a company's actions are referred to as ________.

An ethical ________ involves choosing between conflicting alternatives that are not clear-cut.

Filtering messages can occur unintentionally and lead communicators to miss out on information they need.

Briefly define Business Communication 2.0, and explain how it differs from a more traditional approach to business communication.

An example of downward communication is

A flatter organizational structure

Upward communication generally helps executives solve problems and make intelligent decisions.

Which of the following is an example of an ethical lapse?

Among other factors, the globalization of business has decreased the demand for skilled communicators.

Effective communicators mark all email messages as "urgent" to make sure the audience responds.

Knowledge workers specialize in acquiring, processing, and communicating information.

Briefly describe at least one hypothetical or actual example of an organization utilizing the 2.0 approach to business communication.

Understanding and respecting the members of your audience and making every effort to get your message across in a meaningful way is necessary to adopt an ________ -________ approach.

When does the rumor mill tend to be most active within an organization? Include an example of a situation that might cause the rumor mill to become more active.