Question 1

The average North American manufacturing firm spends _____ percent of its cost of goods sold on purchased goods and services.

Accepted Answer

A)   90 
A)   90

Question 2

According to Genichi Taguchi, any deviation from a target value carries with it some level of opportunity loss due to scrap, rework, and customer dissatisfaction.

Accepted Answer

A) True 
 B)False

Question 3

_____ include the direct, out-of-pocket costs of measuring quality, specifically checking for possible defects.

Accepted Answer

A)  Six Sigma costs 
B)  Internal failure costs 
C)  Appraisal costs 
D)  External failure costs 
E)  Prevention costs 
A)  Six Sigma costs 
B)  Internal failure costs 
C)  Appraisal costs 
D)  External failure costs 
E)  Prevention costs

Question 4

Which of the following is not one of Deming's 14 points?

Accepted Answer

A)  Encourage education and self-improvement. 
B)  Take action. 
C)  Institute leadership. 
D)  Optimize the efforts of teams. 
E)  Utilize numerical quotas and measurement by objective to motivate management. 
A)  Encourage education and self-improvement. 
B)  Take action. 
C)  Institute leadership. 
D)  Optimize the efforts of teams. 
E)  Utilize numerical quotas and measurement by objective to motivate management.

Question 5

Most specifications are precise and succinct.

Accepted Answer

A) True 
 B)False

Question 6

The concept of _____ consists of rework and disposal efforts that increase cost and decrease productivity.

Accepted Answer

A)  the hidden factory 
B)  Six Sigma 
C)  continuous improvement 
D)  zero defects 
E)  kaizen 
A)  the hidden factory 
B)  Six Sigma 
C)  continuous improvement 
D)  zero defects 
E)  kaizen

Question 7

According to Philip Crosby, the only True performance standard that defines total quality is _____, which he defined as conformance to requirements.

Accepted Answer

A)  zero defects 
B)  Six Sigma 
C)  process capability 
D)  optimization 
E)  rationalization 
A)  zero defects 
B)  Six Sigma 
C)  process capability 
D)  optimization 
E)  rationalization

Question 8

Companies that are unable to commit the necessary resources to assess or certify supplier quality on their own will never accept ISO 9000:2008 registration as proxy evidence of a supplier's quality management capability.

Accepted Answer

A) True 
 B)False

Question 9

Inconsistency is the enemy of total quality.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is not one of the eight key principles of total quality management?

Accepted Answer

A)  Strive for zero defects. 
B)  Define quality in terms of customers and their requirements. 
C)  Focus on output rather than process. 
D)  Make quality everyone's responsibility. 
E)  Stress objective rather than subjective analysis. 
A)  Strive for zero defects. 
B)  Define quality in terms of customers and their requirements. 
C)  Focus on output rather than process. 
D)  Make quality everyone's responsibility. 
E)  Stress objective rather than subjective analysis.

Question 11

Deming's 14 Points constitute an à la carte menu of quality improvement activities, from which a company can pick and choose only those with which they agree.

Accepted Answer

A) True 
 B)False

Question 12

The Cpk value is always larger than the Cp index.

Accepted Answer

A) True 
 B)False

Question 13

The _____ the proportion of the final product that suppliers provide, the _____ the impact they will have on overall product cost and quality.

Accepted Answer

A)  smaller….greater 
B)  larger….lesser 
C)  smaller….more significant 
D)  larger….greater 
E)  There is no definitive relationship between proportion of final product provided by suppliers and impact on overall product cost and quality. 
A)  smaller….greater 
B)  larger….lesser 
C)  smaller….more significant 
D)  larger….greater 
E)  There is no definitive relationship between proportion of final product provided by suppliers and impact on overall product cost and quality.

Question 14

Quality is only for manufacturing.

Accepted Answer

A) True 
 B)False

Question 15

The focal point of the Deming philosophy is that the entire organization should be focused on satisfying customer needs, whether the customer is internal or external.

Accepted Answer

A) True 
 B)False

Question 16

_____ is the ability of a process to generate outputs that meet engineering specifications and/or customer requirements and refers to the normal behavior of a process when operating in a state of statistical control.

Accepted Answer

A)  Process optimization 
B)  Six Sigma 
C)  Supplier certification 
D)  Quality at the source 
E)  Process capability 
A)  Process optimization 
B)  Six Sigma 
C)  Supplier certification 
D)  Quality at the source 
E)  Process capability

Question 17

_____ is the most basic and important tenet of the MBNQA criteria.

Accepted Answer

A)  Continuous improvement 
B)  Six Sigma 
C)  Statistical process control 
D)  Process capability 
E)  None of the above. 
A)  Continuous improvement 
B)  Six Sigma 
C)  Statistical process control 
D)  Process capability 
E)  None of the above.

Question 18

The performance appraisal systems in most organizations create real barriers to pride in workmanship as they promote competitive behavior and quantity of work over quality.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is Falseconcerning Deming's philosophy on fear in the workplace?

Accepted Answer

A)  Employees may be fearful of making a mistake and being reprimanded for it. 
B)  Fear-free organizations are very common as only takes a short time to develop and maintain an organizational culture that promotes risk taking and change. 
C)  Most people have a fear of failure, so they don't want to try anything new or different. 
D)  People are creatures of habit and do not like to make changes in their routines. 
E)  Middle managers may be fearful of letting go of their traditional power based on command and control. 
A)  Employees may be fearful of making a mistake and being reprimanded for it. 
B)  Fear-free organizations are very common as only takes a short time to develop and maintain an organizational culture that promotes risk taking and change. 
C)  Most people have a fear of failure, so they don't want to try anything new or different. 
D)  People are creatures of habit and do not like to make changes in their routines. 
E)  Middle managers may be fearful of letting go of their traditional power based on command and control.

Question 20

Perhaps the most dramatic difference between traditional quality control methods and total quality management thinking involves a shift from a process orientation to a product orientation.

Accepted Answer

A) True 
 B)False

The average North American manufacturing firm spends _____ percent of its cost of goods sold on purchased goods and services.

According to Genichi Taguchi, any deviation from a target value carries with it some level of opportunity loss due to scrap, rework, and customer dissatisfaction.

_____ include the direct, out-of-pocket costs of measuring quality, specifically checking for possible defects.

Which of the following is not one of Deming's 14 points?

Most specifications are precise and succinct.

The concept of _____ consists of rework and disposal efforts that increase cost and decrease productivity.

According to Philip Crosby, the only True performance standard that defines total quality is _____, which he defined as conformance to requirements.

Companies that are unable to commit the necessary resources to assess or certify supplier quality on their own will never accept ISO 9000:2008 registration as proxy evidence of a supplier's quality management capability.

Inconsistency is the enemy of total quality.

Which of the following is not one of the eight key principles of total quality management?

Deming's 14 Points constitute an à la carte menu of quality improvement activities, from which a company can pick and choose only those with which they agree.

The Cpk value is always larger than the Cp index.

The _ the proportion of the final product that suppliers provide, the _ the impact they will have on overall product cost and quality.

Quality is only for manufacturing.

The focal point of the Deming philosophy is that the entire organization should be focused on satisfying customer needs, whether the customer is internal or external.

_____ is the ability of a process to generate outputs that meet engineering specifications and/or customer requirements and refers to the normal behavior of a process when operating in a state of statistical control.

_____ is the most basic and important tenet of the MBNQA criteria.

The performance appraisal systems in most organizations create real barriers to pride in workmanship as they promote competitive behavior and quantity of work over quality.

Which of the following is Falseconcerning Deming's philosophy on fear in the workplace?

Perhaps the most dramatic difference between traditional quality control methods and total quality management thinking involves a shift from a process orientation to a product orientation.

Introduction to Purchasing and Supply Chain Management

The Purchasing Process

Purchasing Policy and Procedures

Supply Management Integration for Competitive Advantage

Purchasing and Supply Management Organization

Category Strategy Development

Supplier Evaluation and Selection

Supplier Management and Development: Creating a World-Class Supply Base

Worldwide Sourcing

Strategic Cost Management

Purchasing and Supply Chain Analysis: Tools and Techniques

Negotiation and Conflict Management

Contract Management

Purchasing Law and Ethics

Lean Supply Chain Management

Purchasing Services

Supply Chain Information Systems and Electronic Sourcing

Performance Measurement and Evaluation

Purchasing and Supply Strategy Trends

Filters

Exam 8: Supplier Quality Management

The average North American manufacturing firm spends _____ percent of its cost of goods sold on purchased goods and services.

According to Genichi Taguchi, any deviation from a target value carries with it some level of opportunity loss due to scrap, rework, and customer dissatisfaction.

_____ include the direct, out-of-pocket costs of measuring quality, specifically checking for possible defects.

Which of the following is not one of Deming's 14 points?

Most specifications are precise and succinct.

The concept of _____ consists of rework and disposal efforts that increase cost and decrease productivity.

According to Philip Crosby, the only True performance standard that defines total quality is _____, which he defined as conformance to requirements.

Companies that are unable to commit the necessary resources to assess or certify supplier quality on their own will never accept ISO 9000:2008 registration as proxy evidence of a supplier's quality management capability.

Inconsistency is the enemy of total quality.

Which of the following is not one of the eight key principles of total quality management?

Deming's 14 Points constitute an à la carte menu of quality improvement activities, from which a company can pick and choose only those with which they agree.

The Cpk value is always larger than the Cp index.

The _____ the proportion of the final product that suppliers provide, the _____ the impact they will have on overall product cost and quality.

Quality is only for manufacturing.

The focal point of the Deming philosophy is that the entire organization should be focused on satisfying customer needs, whether the customer is internal or external.

_____ is the ability of a process to generate outputs that meet engineering specifications and/or customer requirements and refers to the normal behavior of a process when operating in a state of statistical control.

_____ is the most basic and important tenet of the MBNQA criteria.

The performance appraisal systems in most organizations create real barriers to pride in workmanship as they promote competitive behavior and quantity of work over quality.

Which of the following is Falseconcerning Deming's philosophy on fear in the workplace?

Perhaps the most dramatic difference between traditional quality control methods and total quality management thinking involves a shift from a process orientation to a product orientation.

Introduction to Purchasing and Supply Chain Management

The Purchasing Process

Purchasing Policy and Procedures

Supply Management Integration for Competitive Advantage

Purchasing and Supply Management Organization

Category Strategy Development

Supplier Evaluation and Selection

Supplier Management and Development: Creating a World-Class Supply Base

Worldwide Sourcing

Strategic Cost Management

Purchasing and Supply Chain Analysis: Tools and Techniques

Negotiation and Conflict Management

Contract Management

Purchasing Law and Ethics

Lean Supply Chain Management

Purchasing Services

Supply Chain Information Systems and Electronic Sourcing

Performance Measurement and Evaluation

Purchasing and Supply Strategy Trends

Filters

The _ the proportion of the final product that suppliers provide, the _ the impact they will have on overall product cost and quality.