Question 1

Buyers should focus only on a supplier's physical output (the end result), never on the supporting inputs, systems, and processes that created that output.

Accepted Answer

A) True 
 B)False

Question 2

The objective of supplier certification is to ensure that nonconforming items are not created or do not leave a supplier's facility.

Accepted Answer

A) True 
 B)False

Question 3

According to Armand Fiegenbaum, _____ is defined as the total composite of product and service characteristics of marketing, engineering, manufacturing, and maintenance through which the product or service in use will meet or exceed the expectations of the customer.

Accepted Answer

A)  productivity 
B)  process capability 
C)  zero defects 
D)  quality 
E)  supply base optimization 
A)  productivity 
B)  process capability 
C)  zero defects 
D)  quality 
E)  supply base optimization

Question 4

_____ is a competition and implies that a winning organization excels not only in quality management but also in quality achievement.

Accepted Answer

A)  ISO 9001:2008 
B)  MBNQA 
C)  ISO 14001:2004 
D)  Six Sigma 
E)  Zero defects 
A)  ISO 9001:2008 
B)  MBNQA 
C)  ISO 14001:2004 
D)  Six Sigma 
E)  Zero defects

Question 5

Which of the following is not one of the eight key principles of total quality management?

Accepted Answer

A)  Define quality in terms of customers and their requirements. 
B)  Inspect for quality at the end of the production line. 
C)  Stress objective rather than subjective analysis. 
D)  Strive for zero defects. 
E)  Make quality everyone's responsibility. 
A)  Define quality in terms of customers and their requirements. 
B)  Inspect for quality at the end of the production line. 
C)  Stress objective rather than subjective analysis. 
D)  Strive for zero defects. 
E)  Make quality everyone's responsibility.

Question 6

All of the following are positive results from early supplier design involvement except _____.

Accepted Answer

A)  longer lead-times in order to find and fix product defects before they get to the customer 
B)  better quality and product design 
C)  establishing reasonable tolerances 
D)  suppliers can anticipate and begin preproduction work 
E)  improved product quality and manufacturability 
A)  longer lead-times in order to find and fix product defects before they get to the customer 
B)  better quality and product design 
C)  establishing reasonable tolerances 
D)  suppliers can anticipate and begin preproduction work 
E)  improved product quality and manufacturability

Question 7

Working with more suppliers allows the supply manager to concentrate on building trusting, collaborative relationships and supplier loyalty while improving quality in purchased goods and services.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is not one of the five elements in the Six Sigma performance improvement model?

Accepted Answer

A)  D(efine). 
B)  M(easure). 
C)  A(ccess). 
D)  I(mprove). 
E)  C(ontrol). 
A)  D(efine). 
B)  M(easure). 
C)  A(ccess). 
D)  I(mprove). 
E)  C(ontrol).

Question 9

In ISO 9000:2008, (the) _____ consists of a quality manual, related procedures, and work instructions.

Accepted Answer

A)  third-party registration 
B)  quality management system 
C)  environmental management system 
D)  supplier certification 
E)  All of the above. 
A)  third-party registration 
B)  quality management system 
C)  environmental management system 
D)  supplier certification 
E)  All of the above.

Question 10

There is a minimal gap between real leadership and what we traditionally think of as management or supervision.

Accepted Answer

A) True 
 B)False

Question 11

_____ means continuous improvement and must be built into every single process in the organization.

Accepted Answer

A)  Banzai 
B)  Optimization 
C)  Gung ho 
D)  Kaizen 
E)  Bonsai 
A)  Banzai 
B)  Optimization 
C)  Gung ho 
D)  Kaizen 
E)  Bonsai

Question 12

Suppliers that earn ISO 9000:2008 registration typically demonstrate lower levels of quality than those suppliers that are not registered.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is not one of the seven wastes identified by the Honda BP process?

Accepted Answer

A)  Overproduction. 
B)  Delivery. 
C)  Waste in the work itself. 
D)  Inventory. 
E)  Product advertising and promotion. 
A)  Overproduction. 
B)  Delivery. 
C)  Waste in the work itself. 
D)  Inventory. 
E)  Product advertising and promotion.

Question 14

Supplier certification applies only to entire companies or products, rather than a specific part, process, or site.

Accepted Answer

A) True 
 B)False

Question 15

A comprehensive supplier quality manual does not need to describe the supplier selection and evaluation processes.

Accepted Answer

A) True 
 B)False

Question 16

ISO 9000:2008 follows a product-based approach to quality management that stresses planning, acting, analyzing results, and making improvements.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is not one of the expectations that suppliers have in a typical supply chain relationship?

Accepted Answer

A)  Minimizing product design changes once production begins. 
B)  Providing visibility to future purchase volume requirements. 
C)  Sharing early access and visibility to new-product requirements. 
D)  Valuing accurate and timely payment of invoices. 
E)  Having the buyer co-locate its buying, engineering, and quality staffs into a supplier's facility. 
A)  Minimizing product design changes once production begins. 
B)  Providing visibility to future purchase volume requirements. 
C)  Sharing early access and visibility to new-product requirements. 
D)  Valuing accurate and timely payment of invoices. 
E)  Having the buyer co-locate its buying, engineering, and quality staffs into a supplier's facility.

Question 18

Which of the following is not one of Deming's 14 points?

Accepted Answer

A)  Create a vision and demonstrate commitment. 
B)  Utilize fear to motive workers. 
C)  Improve constantly and forever. 
D)  Optimize the efforts of teams. 
E)  Remove barriers to pride in workmanship. 
A)  Create a vision and demonstrate commitment. 
B)  Utilize fear to motive workers. 
C)  Improve constantly and forever. 
D)  Optimize the efforts of teams. 
E)  Remove barriers to pride in workmanship.

Question 19

All of the following are examples of appraisal costs except _____.

Accepted Answer

A)  laboratory testing of prototypes and samples 
B)  production inspection activities 
C)  Development and maintenance of a quality management system 
D)  development and maintenance of a quality management system 
E)  incoming materials inspections 
A)  laboratory testing of prototypes and samples 
B)  production inspection activities 
C)  Development and maintenance of a quality management system 
D)  development and maintenance of a quality management system 
E)  incoming materials inspections

Question 20

An emphasis on finished product rather than process demands that a supplier provide evidence of its process capability to the buyer on an ongoing, regular basis.

Accepted Answer

A) True 
 B)False

Buyers should focus only on a supplier's physical output (the end result), never on the supporting inputs, systems, and processes that created that output.

The objective of supplier certification is to ensure that nonconforming items are not created or do not leave a supplier's facility.

According to Armand Fiegenbaum, _____ is defined as the total composite of product and service characteristics of marketing, engineering, manufacturing, and maintenance through which the product or service in use will meet or exceed the expectations of the customer.

_____ is a competition and implies that a winning organization excels not only in quality management but also in quality achievement.

Which of the following is not one of the eight key principles of total quality management?

All of the following are positive results from early supplier design involvement except _____.

Working with more suppliers allows the supply manager to concentrate on building trusting, collaborative relationships and supplier loyalty while improving quality in purchased goods and services.

Which of the following is not one of the five elements in the Six Sigma performance improvement model?

In ISO 9000:2008, (the) _____ consists of a quality manual, related procedures, and work instructions.

There is a minimal gap between real leadership and what we traditionally think of as management or supervision.

_____ means continuous improvement and must be built into every single process in the organization.

Suppliers that earn ISO 9000:2008 registration typically demonstrate lower levels of quality than those suppliers that are not registered.

Which of the following is not one of the seven wastes identified by the Honda BP process?

Supplier certification applies only to entire companies or products, rather than a specific part, process, or site.

A comprehensive supplier quality manual does not need to describe the supplier selection and evaluation processes.

ISO 9000:2008 follows a product-based approach to quality management that stresses planning, acting, analyzing results, and making improvements.

Which of the following is not one of the expectations that suppliers have in a typical supply chain relationship?

Which of the following is not one of Deming's 14 points?

All of the following are examples of appraisal costs except _____.

An emphasis on finished product rather than process demands that a supplier provide evidence of its process capability to the buyer on an ongoing, regular basis.

Introduction to Purchasing and Supply Chain Management

The Purchasing Process

Purchasing Policy and Procedures

Supply Management Integration for Competitive Advantage

Purchasing and Supply Management Organization

Category Strategy Development

Supplier Evaluation and Selection

Supplier Management and Development: Creating a World-Class Supply Base

Worldwide Sourcing

Strategic Cost Management

Purchasing and Supply Chain Analysis: Tools and Techniques

Negotiation and Conflict Management

Contract Management

Purchasing Law and Ethics

Lean Supply Chain Management

Purchasing Services

Supply Chain Information Systems and Electronic Sourcing

Performance Measurement and Evaluation

Purchasing and Supply Strategy Trends

Filters

Exam 8: Supplier Quality Management

Buyers should focus only on a supplier's physical output (the end result), never on the supporting inputs, systems, and processes that created that output.

The objective of supplier certification is to ensure that nonconforming items are not created or do not leave a supplier's facility.

According to Armand Fiegenbaum, _____ is defined as the total composite of product and service characteristics of marketing, engineering, manufacturing, and maintenance through which the product or service in use will meet or exceed the expectations of the customer.

_____ is a competition and implies that a winning organization excels not only in quality management but also in quality achievement.

Which of the following is not one of the eight key principles of total quality management?

All of the following are positive results from early supplier design involvement except _____.

Working with more suppliers allows the supply manager to concentrate on building trusting, collaborative relationships and supplier loyalty while improving quality in purchased goods and services.

Which of the following is not one of the five elements in the Six Sigma performance improvement model?

In ISO 9000:2008, (the) _____ consists of a quality manual, related procedures, and work instructions.

There is a minimal gap between real leadership and what we traditionally think of as management or supervision.

_____ means continuous improvement and must be built into every single process in the organization.

Suppliers that earn ISO 9000:2008 registration typically demonstrate lower levels of quality than those suppliers that are not registered.

Which of the following is not one of the seven wastes identified by the Honda BP process?

Supplier certification applies only to entire companies or products, rather than a specific part, process, or site.

A comprehensive supplier quality manual does not need to describe the supplier selection and evaluation processes.

ISO 9000:2008 follows a product-based approach to quality management that stresses planning, acting, analyzing results, and making improvements.

Which of the following is not one of the expectations that suppliers have in a typical supply chain relationship?

Which of the following is not one of Deming's 14 points?

All of the following are examples of appraisal costs except _____.

An emphasis on finished product rather than process demands that a supplier provide evidence of its process capability to the buyer on an ongoing, regular basis.

Introduction to Purchasing and Supply Chain Management

The Purchasing Process

Purchasing Policy and Procedures

Supply Management Integration for Competitive Advantage

Purchasing and Supply Management Organization

Category Strategy Development

Supplier Evaluation and Selection

Supplier Management and Development: Creating a World-Class Supply Base

Worldwide Sourcing

Strategic Cost Management

Purchasing and Supply Chain Analysis: Tools and Techniques

Negotiation and Conflict Management

Contract Management

Purchasing Law and Ethics

Lean Supply Chain Management

Purchasing Services

Supply Chain Information Systems and Electronic Sourcing

Performance Measurement and Evaluation

Purchasing and Supply Strategy Trends

Filters