Exam 8: Supplier Quality Management

A _____ program is the formal process of verifying, usually through an intensive cross-functional on-site audit, that a supplier's processes and methods actually produce consistent and conforming quality.

It can take only a few months for a company to adequately develop a quality management system that is competitive for the MBNQA.

Reliance on a firm's suppliers for raw materials, components, subassemblies, and even finished products is steadily decreasing.

A supplier quality manual may delineate the maximum process required for the supplier regarding inspections, use of statistical process control, continuous improvement, testing, sample evaluations, performance improvement, and the like.

Slogans, signs, and posters are highly effective in changing worker behavior because they assume that most, if not all, quality problems are due to human behavior.

Which of the following is not an example of an internal failure cost?

The _____ series of standards, originally established in 1993, is designed to promote environmental awareness and protection as well as pollution prevention.

The MBNQA is a competition and implies that a winning organization excels not only in quality management but also in quality achievement.

_____ is the avoidance of nonconformance in products and services by not allowing errors or defects to occur in the first place.

It is difficult to maintain a trusting and collaborative relationship and receive quality goods and services when suppliers do not enjoy working with the buying organization.

Which of the following is one of the dimensions used in developing a clear understanding of the buyer's expectations and requirements?

A process that is stable and in control (i.e., no special and correctable causes of variation) can be expected to produce virtually all of its output within its natural tolerance limits.

_____ is the organized and systematic study of every element of cost in a part, material, process, or service to ensure that it fulfills its design and operational functions at the lowest possible total cost.

Deming's quality philosophy has often been criticized because it does not prescribe specific firm-level actions and programs for management to follow.

All of the following are factors that influence how much attention supply management should commit to managing supplier quality except _____.

ISO 14000:2004 does not build on existing governmental regulations, establish emissions and pollution levels, or detail any specific testing methods.

The _____ process capability index does not adequately account for situations where the process is not closely centered on the nominal specification target value.

_____ occur before the product or service is provided to the customer.

Which of the following is not one of the unique features of Deming's philosophy?

One of the primary causes of nonconforming supplier quality involves inconsistent communication and the resultant misunderstanding of specifications, expectations, and requirements between supply chain members.