Exam 18: Leading Teams

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The _____ style to handle conflict involves a moderate degree of assertiveness and a moderate degree of cooperation.

(Short Answer)
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Productive output pertains to the team's ability to meet the personal needs of its members.

(True/False)
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_____ is the stage of team development in which members prepare for the team's disbandment.

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CASE Scenario - Malcolm Bagget Malcolm Bagget has been working as a production employee for the last three years. His firm is currently undergoing a change in structure with a new management group and the production department is being restructured. Each production employee will be assigned to a small six-member production team. Malcolm is looking forward to the extensive cross training that has been promised and is looking forward to enjoying more power and discretion than he has had in the past. In addition to skill training, Malcolm is receiving management training in team building. -One of Malcolm's co-workers, Danny Newcomber, is great at reducing tension by telling jokes and in other ways drawing off emotions when the group atmosphere is tense. Additionally, Danny can be counted on to energize by stimulating the team into action when the interest drops. Danny is demonstrating which of these?

(Multiple Choice)
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A collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict is called integrative negotiation.

(True/False)
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The tendency for people to be so committed to a cohesive team that they are reluctant to express contrary opinions refers to _____.

(Multiple Choice)
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A free rider is a person who benefits from team membership but does not make a proportionate contribution to the team's work.

(True/False)
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A(n) _____ team is composed of employees from about the same hierarchical level but from different areas of expertise.

(Short Answer)
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_____ occurs when members of a team feel comfortable disagreeing and challenging one another in the interest of finding the best solution.

(Multiple Choice)
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_____, _____, and _____ are the three characteristics of team structure and context influence cohesiveness.

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Making explicit statements about the desired team behaviors is a powerful way leaders influence norms.

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When a team is in moderate competition with other teams, its cohesiveness decreases as it strives to win.

(True/False)
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Shifting one's own opinions to maintain team harmony refers to which socio-emotional role?

(Multiple Choice)
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The stage of team development in which conflicts are resolved and members focus on problem solving is called reforming.

(True/False)
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