Exam 7: Managerial Planning and Goal Setting

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Operational plans that focus on specific tasks and processes that help to meet tactical and strategic goals are developed by _____ managers and supervisors.

(Short Answer)
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_____ plans are used to provide guidance for work-related tasks that are performed repeatedly within the organization.

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List three innovative approaches to planning.

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The ABC Corporation should create a crisis management group that is not cross-functional, but does work together well under pressure.

(True/False)
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A(n) _____ is a broadly stated definition of basic business scope and operations that distinguishes the organization from others of a similar type.

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List and define the four major activities that must occur in order for management by objectives (MBO) to succeed.

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In using MBO, objectives should be set by the:

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Building good relationships with suppliers and partners would be considered internal business process goals.

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CASE Scenario - Katelynn Kareem Managers at Alba Corp. just announced that the new management program would be focused around MBO concepts. Katelynn Kareem had been a manager at Alba Corp. for ten years and she was not certain if this new MBO approach was going to fit her department. She had strong commitment to achieving the company's objectives, but she also knew her employees well enough to know that some didn't share the same commitment. -In the MBO process, after the first step of setting objectives is accomplished, the next step that Katelynn should expect is:

(Multiple Choice)
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_____ is a method whereby managers and employees define goals for every department, project, and person and use them to monitor subsequent performance.

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Which of these is true about single-use plans?

(Multiple Choice)
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Broad statements describing where the organization wants to be in the future are called _____.

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The planning process begins with which of these?

(Multiple Choice)
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_____ is primarily responsible for strategic goals/plans.

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Providing innovative solutions to customer needs is a goal that would be placed in the internal business process category on a strategy map.

(True/False)
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Which type of plan helps managers implement the overall strategic plan?

(Multiple Choice)
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A key benefit of management by objectives is that it aligns individual and departmental goals with company goals.

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The _____ is the department manager's tool for daily and weekly activities.

(Multiple Choice)
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Sales in relation to targets is an example of a balanced scorecard metric.

(True/False)
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The organization's reason for existence is known as the organization's _____.

(Multiple Choice)
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