Question 1

Which of these are described by mission statements?

Accepted Answer

A)  Corporate values 
B)  Product quality 
C)  Location of facilities 
D)  All of these 
E)  None of these 
A)  Corporate values 
B)  Product quality 
C)  Location of facilities 
D)  All of these 
E)  None of these

Question 2

_____ is primarily responsible for operational goals/plans.

Accepted Answer

A)  Middle management 
B)  Board of directors 
C)  Consultants 
D)  Top management 
E)  Lower management 
A)  Middle management 
B)  Board of directors 
C)  Consultants 
D)  Top management 
E)  Lower management

Question 3

Briefly define the characteristics of an effective goal.

Accepted Answer

Effective goals are precisely defined an

Question 4

Operational planning specifies plans for department managers, supervisors, and individual employees.

Accepted Answer

A) True 
 B)False

Question 5

Goals that define the outcomes that major departments must achieve in order for the organization to reach its overall goals are known as _____ goals.

Accepted Answer

The answer of Goals that define the outcomes that major...

Question 6

Managers believe they are better oriented toward goal achievement when MBO is used.

Accepted Answer

A) True 
 B)False

Question 7

Jerrica, a finance manager at LRV industries, is asked by her boss to develop a plan in the event that company sales drop by 20 percent or more. This type of plan is known as a _____.

Accepted Answer

A)  contingency plan 
B)  financial plan 
C)  crisis plan 
D)  consumer protection plan 
E)  environmental plan 
A)  contingency plan 
B)  financial plan 
C)  crisis plan 
D)  consumer protection plan 
E)  environmental plan

Question 8

_____ are the broad statements of where the organization wants to be in the future.

Accepted Answer

A)  Operational goals 
B)  Tactical goals 
C)  Strategic goals. 
D)  Operational goals, 
E)  Tactical plans 
A)  Operational goals 
B)  Tactical goals 
C)  Strategic goals. 
D)  Operational goals, 
E)  Tactical plans

Question 9

Which of the following is NOT one of the benefits of MBO?

Accepted Answer

A)  Performance can be improved at all company levels. 
B)  Employees are motivated. 
C)  Efforts are focused on activities that will lead to goal attainment. 
D)  Operational goals are able to displace strategic goals. 
E)  Individual and department goals are aligned with company goals. 
A)  Performance can be improved at all company levels. 
B)  Employees are motivated. 
C)  Efforts are focused on activities that will lead to goal attainment. 
D)  Operational goals are able to displace strategic goals. 
E)  Individual and department goals are aligned with company goals.

Question 10

Which of these are true about contingency plans?

Accepted Answer

A)  They are developed to achieve a set of goals that are unlikely to be repeated in the future. 
B)  They are used to provide guidance for tasks performed repeatedly within the organization. 
C)  They define company responses to specific situations, such as emergencies or setbacks. 
D)  They are most important in the organizations. 
E)  None of these 
A)  They are developed to achieve a set of goals that are unlikely to be repeated in the future. 
B)  They are used to provide guidance for tasks performed repeatedly within the organization. 
C)  They define company responses to specific situations, such as emergencies or setbacks. 
D)  They are most important in the organizations. 
E)  None of these

Question 11

Intelligence teams are useful when an organization confronts a major intelligence challenge.

Accepted Answer

A) True 
 B)False

Question 12

An action plan defines the course of action needed to achieve the stated goals.

Accepted Answer

A) True 
 B)False

Question 13

"We respect our employees and value their diversity" is an example of a statement you are most likely to find in the organization's _____.

Accepted Answer

A)  mission statement 
B)  strategic goals 
C)  tactical goals 
D)  strategic plans 
E)  tactical plans 
A)  mission statement 
B)  strategic goals 
C)  tactical goals 
D)  strategic plans 
E)  tactical plans

Question 14

A plan tells "why" to achieve the goal.

Accepted Answer

A) True 
 B)False

Question 15

Managers use _____ to direct employees and resources toward achieving specific outcomes that enable the organization to perform efficiently and effectively.

Accepted Answer

A)  strategic goals 
B)  operational goals 
C)  growth goals 
D)  financial results 
E)  internal business process goals 
A)  strategic goals 
B)  operational goals 
C)  growth goals 
D)  financial results 
E)  internal business process goals

Question 16

"No food and/or drinks in the classroom" is an example of a _____.

Accepted Answer

A)  procedure 
B)  rule 
C)  policy 
D)  single-use plan 
E)  project 
A)  procedure 
B)  rule 
C)  policy 
D)  single-use plan 
E)  project

Question 17

A visual representation of the key drivers of an organization's success and shows how specific goals and plans in each area are linked is called a strategy map.

Accepted Answer

A) True 
 B)False

Question 18

The traditional approach to corporate planning was to:

Accepted Answer

A)  have a decentralized planning staff. 
B)  have a centralized planning department. 
C)  set up a planning task force. 
D)  set up planning committees. 
E)  use TQM approach. 
A)  have a decentralized planning staff. 
B)  have a centralized planning department. 
C)  set up a planning task force. 
D)  set up planning committees. 
E)  use TQM approach.

Question 19

Sam is in charge of strategy control at Lanser's, a large clothing retailer. He regularly tracks sales in relation to targets, number of products on back order, and percentage of customer service calls resolved within specified time periods. These metrics are known as:

Accepted Answer

A)  financial indicators. 
B)  tactical goals. 
C)  performance dashboards. 
D)  balanced scoreboards. 
E)  operational standards. 
A)  financial indicators. 
B)  tactical goals. 
C)  performance dashboards. 
D)  balanced scoreboards. 
E)  operational standards.

Question 20

A desired future state that the individual or organization attempts to realize is a goal.

Accepted Answer

A) True 
 B)False

Which of these are described by mission statements?

_____ is primarily responsible for operational goals/plans.

Briefly define the characteristics of an effective goal.

Operational planning specifies plans for department managers, supervisors, and individual employees.

Goals that define the outcomes that major departments must achieve in order for the organization to reach its overall goals are known as _____ goals.

Managers believe they are better oriented toward goal achievement when MBO is used.

Jerrica, a finance manager at LRV industries, is asked by her boss to develop a plan in the event that company sales drop by 20 percent or more. This type of plan is known as a _____.

_____ are the broad statements of where the organization wants to be in the future.

Which of the following is NOT one of the benefits of MBO?

Which of these are true about contingency plans?

Intelligence teams are useful when an organization confronts a major intelligence challenge.

An action plan defines the course of action needed to achieve the stated goals.

"We respect our employees and value their diversity" is an example of a statement you are most likely to find in the organization's _____.

A plan tells "why" to achieve the goal.

Managers use _____ to direct employees and resources toward achieving specific outcomes that enable the organization to perform efficiently and effectively.

"No food and/or drinks in the classroom" is an example of a _____.

A visual representation of the key drivers of an organization's success and shows how specific goals and plans in each area are linked is called a strategy map.

The traditional approach to corporate planning was to:

Sam is in charge of strategy control at Lanser's, a large clothing retailer. He regularly tracks sales in relation to targets, number of products on back order, and percentage of customer service calls resolved within specified time periods. These metrics are known as:

A desired future state that the individual or organization attempts to realize is a goal.

Innovative Management for a Changing World

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start Ups

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters

Exam 7: Managerial Planning and Goal Setting

Which of these are described by mission statements?

_____ is primarily responsible for operational goals/plans.

Briefly define the characteristics of an effective goal.

Operational planning specifies plans for department managers, supervisors, and individual employees.

Goals that define the outcomes that major departments must achieve in order for the organization to reach its overall goals are known as _____ goals.

Managers believe they are better oriented toward goal achievement when MBO is used.

Jerrica, a finance manager at LRV industries, is asked by her boss to develop a plan in the event that company sales drop by 20 percent or more. This type of plan is known as a _____.

_____ are the broad statements of where the organization wants to be in the future.

Which of the following is NOT one of the benefits of MBO?

Which of these are true about contingency plans?

Intelligence teams are useful when an organization confronts a major intelligence challenge.

An action plan defines the course of action needed to achieve the stated goals.

"We respect our employees and value their diversity" is an example of a statement you are most likely to find in the organization's _____.

A plan tells "why" to achieve the goal.

Managers use _____ to direct employees and resources toward achieving specific outcomes that enable the organization to perform efficiently and effectively.

"No food and/or drinks in the classroom" is an example of a _____.

A visual representation of the key drivers of an organization's success and shows how specific goals and plans in each area are linked is called a strategy map.

The traditional approach to corporate planning was to:

Sam is in charge of strategy control at Lanser's, a large clothing retailer. He regularly tracks sales in relation to targets, number of products on back order, and percentage of customer service calls resolved within specified time periods. These metrics are known as:

A desired future state that the individual or organization attempts to realize is a goal.

Innovative Management for a Changing World

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start Ups

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters