Exam 13: Power, Politics, Conflict, and Negotiation

According to Pondy's model, during the ________ stage one party decides how to react to or deal with the party that it sees as the source of the conflict, and both parties try to hurt each other and thwart each other's goals.

Managers can use negotiation in ways that lead to cooperative, functional outcomes rather than competitive, dysfunctional outcomes.

Political coalitions are MOST OFTEN built by ________.

Group-level conflict management is aimed at changing the attitudes and behaviors of groups or departments in conflict.

Managers may increase their personal power by limiting their contacts within the organization to reduce their exposure to risk.

Managers use all of the following political tactics to increase their individual power EXCEPT ________.

Pauline Paisley is vice president of manufacturing at Apex Aluminum Co. She is constantly battling with the marketing department. She cannot understand marketing's constant concern for new quality products that increase costs, and she knows marketing does not realize the costs of retooling and manufacturing new products. The source of conflict is BEST described as ________.

Both accommodation and avoidance are satisfactory styles of handling conflict from the organization's perspective.

One reason why many people engage in organizational politics is that higher-paying jobs are a scarce resource.

If a group has high group efficacy and its members have a passion for group goals, they will be LEAST LIKELY to partake in ________ if there is conflict with another group.

________ in an organization occurs when people and tasks are grouped into functions or divisions to produce goods or services.

What is the difference between formal and informal individual power?

List the five factors that can be used to determine the relative power of different managers in an organization.

Which statement BEST explains the relationship between charisma and power?

List and define the sources of informal individual power.

Political behavior is seen only at the top levels of an organization.

Informal individual power stems from personal characteristics.

Politically astute managers cultivate both people and information.

An important tactic for influencing decision making is to ________, that is, to determine what issues and problems decision makers will consider.

The owner of a company wants to avoid conflict at all costs. He makes sure his managers understand how important it is that there is never any conflict between employees. The manager is unaware that ________.