Question 1

Referent power is possessed by people who gain power and influence in a group because they are liked, admired, and respected.

Accepted Answer

A) True 
 B)False

Question 2

Latent conflict begins when one party (group or individual) becomes aware that its goals are being thwarted by the actions of another group.

Accepted Answer

A) True 
 B)False

Question 3

In the stage of manifest conflict, both parties try to hurt each other and thwart each other's goals.

Accepted Answer

A) True 
 B)False

Question 4

Every conflict episode leaves a ________ that affects the way both parties perceive and respond to future episodes.

Accepted Answer

A)  conflict outcome 
B)  conflict residue 
C)  conflict resolution 
D)  conflict aftermath 
A)  conflict outcome 
B)  conflict residue 
C)  conflict resolution 
D)  conflict aftermath

Question 5

The potential for conflict ________ as the interdependence of functions or divisions ________.

Accepted Answer

A)  decreases; increases 
B)  increases; decreases 
C)  increases; increases 
D)  remains constant; decreases 
A)  decreases; increases 
B)  increases; decreases 
C)  increases; increases 
D)  remains constant; decreases

Question 6

Individuals in an organization are not able to control the behavior of other individuals or groups.

Accepted Answer

A) True 
 B)False

Question 7

________ is an intense form of referent power.

Accepted Answer

A)  Expert power 
B)  Legitimate power 
C)  Charismatic power 
D)  Operational power 
A)  Expert power 
B)  Legitimate power 
C)  Charismatic power 
D)  Operational power

Question 8

As long as employees value the rewards, a manager can use reward power to influence and control their behavior.

Accepted Answer

A) True 
 B)False

Question 9

Formal sources of power are based on ________.

Accepted Answer

A)  an individual's personality 
B)  an individual's position in the organization 
C)  an individual's expertise 
D)  an individual's referent power in the organization 
A)  an individual's personality 
B)  an individual's position in the organization 
C)  an individual's expertise 
D)  an individual's referent power in the organization

Question 10

Identify and review three major sources of interpersonal and intergroup conflict.

Accepted Answer

Three major sources of interpersonal and

Question 11

If a supervisor wants to gain credibility for his idea to shift work hours to an earlier time in order to increase productivity, it would be BEST for him to ________.

Accepted Answer

A)  form coalitions with other powerful managers even though they often act questionably 
B)  prevent formal discussion of any issues that do not support his view 
C)  bring in an outside expert to back up his ideas 
D)  use punishment or rewards to garner support for his ideas 
A)  form coalitions with other powerful managers even though they often act questionably 
B)  prevent formal discussion of any issues that do not support his view 
C)  bring in an outside expert to back up his ideas 
D)  use punishment or rewards to garner support for his ideas

Question 12

The power of a manager or subunit may come from legitimate authority, from the possession of scarce resources, or from expertise.

Accepted Answer

A) True 
 B)False

Question 13

Power is BEST defined as the ability of ________.

Accepted Answer

A)  managers to increase their authority and pursue their own interests 
B)  managers to increase their authority and ability to influence the work of others 
C)  one person or group to cause another person or group to do something that they might not otherwise have done 
D)  one person or group to promote their own agenda 
A)  managers to increase their authority and pursue their own interests 
B)  managers to increase their authority and ability to influence the work of others 
C)  one person or group to cause another person or group to do something that they might not otherwise have done 
D)  one person or group to promote their own agenda

Question 14

When two parties are in continual negotiation with one another, they realize that they need to adopt a ________ perspective.

Accepted Answer

A)  long-term 
B)  short-term 
C)  winner takes all 
D)  my way or the highway 
A)  long-term 
B)  short-term 
C)  winner takes all 
D)  my way or the highway

Question 15

________ is the ultimate source of individual power in the organization.

Accepted Answer

A)  Information power 
B)  Legitimate power 
C)  Referent power 
D)  Expert power 
A)  Information power 
B)  Legitimate power 
C)  Referent power 
D)  Expert power

Question 16

Organizational conflict is the self-interested struggle that arises when the goal-directed behavior of one person or group blocks the goal-directed behavior of another person or group.

Accepted Answer

A) True 
 B)False

Question 17

Power is necessary for the efficient functioning of the organization.

Accepted Answer

A) True 
 B)False

Question 18

________ is characterized by active disagreement over which organizational goals to pursue and how to pursue them.

Accepted Answer

A)  Turf warfare 
B)  Political decision making 
C)  Interdepartmental divergence 
D)  Organizational conflict 
A)  Turf warfare 
B)  Political decision making 
C)  Interdepartmental divergence 
D)  Organizational conflict

Question 19

Discuss the five basic forms that negotiation may take in group-level conflict management.

Accepted Answer

Negotiation may take five basic forms in

Question 20

A third-party negotiator is an outsider who is skilled in handling bargaining and negotiation.

Accepted Answer

A) True 
 B)False

Referent power is possessed by people who gain power and influence in a group because they are liked, admired, and respected.

Latent conflict begins when one party (group or individual) becomes aware that its goals are being thwarted by the actions of another group.

In the stage of manifest conflict, both parties try to hurt each other and thwart each other's goals.

Every conflict episode leaves a ________ that affects the way both parties perceive and respond to future episodes.

The potential for conflict as the interdependence of functions or divisions .

Individuals in an organization are not able to control the behavior of other individuals or groups.

________ is an intense form of referent power.

As long as employees value the rewards, a manager can use reward power to influence and control their behavior.

Formal sources of power are based on ________.

Identify and review three major sources of interpersonal and intergroup conflict.

If a supervisor wants to gain credibility for his idea to shift work hours to an earlier time in order to increase productivity, it would be BEST for him to ________.

The power of a manager or subunit may come from legitimate authority, from the possession of scarce resources, or from expertise.

Power is BEST defined as the ability of ________.

When two parties are in continual negotiation with one another, they realize that they need to adopt a ________ perspective.

________ is the ultimate source of individual power in the organization.

Organizational conflict is the self-interested struggle that arises when the goal-directed behavior of one person or group blocks the goal-directed behavior of another person or group.

Power is necessary for the efficient functioning of the organization.

________ is characterized by active disagreement over which organizational goals to pursue and how to pursue them.

Discuss the five basic forms that negotiation may take in group-level conflict management.

A third-party negotiator is an outsider who is skilled in handling bargaining and negotiation.

Introduction to Organizational Behavior

Individual Differences: Personality and Ability

Work Values Attitudes and Moods and Emotions

Perception Attribution and the Management of Diversity

Learning and Creativity

The Nature of Work Motivation

Creating a Motivating Work Setting

Pay Careers and Changing Employment Relationships

Managing Stress and Work Life Balance

The Nature of Work Groups and Teams

Effective Work Groups and Teams

Leaders and Leadership

Communicating Effectively in Organizations

Decision Making and Organizational Learning

Organizational Design and Structure

Organizational Culture and Ethical Behavior

Organization Change and Development

Filters

Exam 13: Power, Politics, Conflict, and Negotiation

Referent power is possessed by people who gain power and influence in a group because they are liked, admired, and respected.

Latent conflict begins when one party (group or individual) becomes aware that its goals are being thwarted by the actions of another group.

In the stage of manifest conflict, both parties try to hurt each other and thwart each other's goals.

Every conflict episode leaves a ________ that affects the way both parties perceive and respond to future episodes.

The potential for conflict ________ as the interdependence of functions or divisions ________.

Individuals in an organization are not able to control the behavior of other individuals or groups.

________ is an intense form of referent power.

As long as employees value the rewards, a manager can use reward power to influence and control their behavior.

Formal sources of power are based on ________.

Identify and review three major sources of interpersonal and intergroup conflict.

If a supervisor wants to gain credibility for his idea to shift work hours to an earlier time in order to increase productivity, it would be BEST for him to ________.

The power of a manager or subunit may come from legitimate authority, from the possession of scarce resources, or from expertise.

Power is BEST defined as the ability of ________.

When two parties are in continual negotiation with one another, they realize that they need to adopt a ________ perspective.

________ is the ultimate source of individual power in the organization.

Organizational conflict is the self-interested struggle that arises when the goal-directed behavior of one person or group blocks the goal-directed behavior of another person or group.

Power is necessary for the efficient functioning of the organization.

________ is characterized by active disagreement over which organizational goals to pursue and how to pursue them.

Discuss the five basic forms that negotiation may take in group-level conflict management.

A third-party negotiator is an outsider who is skilled in handling bargaining and negotiation.

Introduction to Organizational Behavior

Individual Differences: Personality and Ability

Work Values Attitudes and Moods and Emotions

Perception Attribution and the Management of Diversity

Learning and Creativity

The Nature of Work Motivation

Creating a Motivating Work Setting

Pay Careers and Changing Employment Relationships

Managing Stress and Work Life Balance

The Nature of Work Groups and Teams

Effective Work Groups and Teams

Leaders and Leadership

Communicating Effectively in Organizations

Decision Making and Organizational Learning

Organizational Design and Structure

Organizational Culture and Ethical Behavior

Organization Change and Development

Filters

The potential for conflict as the interdependence of functions or divisions .