Exam 13: Power, Politics, Conflict, and Negotiation

Managers engage in organizational politics to increase their power and pursue goals that favor their individual and group interests.

Pondy's model notes that during the ________ stage, the parties in conflict develop negative feelings about each other.

During the stage of felt conflict, the conflict usually escalates as parties battle over the cause of the problem.

________ is the self-interested struggle that arises when the goal-directed behavior of one person or group blocks the goal-directed behavior of another person or group.

When Nike paid tennis star Serena Williams over $60 million to endorse their tennis products, they capitalized on her ________.

Fame is one sign that a person has acquired expert power.

________ are what a person wants; ________ are why the person wants them.

Functional and divisional managers have to rely primarily on formal, direct sources of power to enhance their individual power.

Jim Bosley is a corporate manager for a large corporation. He has the authority to approve projects of the organization's subsidiaries. He knows that his PRIMARY source of power is his ________.

Expert power is informal power that stems from superior ability or expertise in performing a task.

The sales division of a paper company has been very successful. Members have been able to increase the sale of paper by 150% in the past year. It has power in this organization because it ________.

A manager can use reward power to influence and control subordinate behavior as long as the rewards are ________.

According to Pondy's model, during the ________ stage, conflict escalates as functions start to battle over the cause of the problem.

The most effective organizations are those in which organizational members hoard information.

People who gain power and influence in a group because they are liked, respected, and admired possess ________.

Although controlling resources is important in organizations, the ability to ________ them is also crucial.

A ________ is an outsider who is skilled in handling bargaining and negotiation.

________ is the principal means of directing and controlling organizational goals and activities.

According to Pondy's model, no actual conflict exists during the ________ stage, but the potential for conflict is present.

________ is how vital or crucial the activities of a function or division are to the operation of the entire organization and the degree to which it is positioned to gain access to important information from other functions.