Question 1

Which of the following sentences is true about customer relationship management system (CRM)?

Accepted Answer

A)  CRM is a suite of applications, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform. 
B)  CRM systems vary in the degree of functionality they provide. 
C)  CRM incorporates accounting, manufacturing, inventory, and human resources applications. 
D)  CRM systems are not for every organization. 
A)  CRM is a suite of applications, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform. 
B)  CRM systems vary in the degree of functionality they provide. 
C)  CRM incorporates accounting, manufacturing, inventory, and human resources applications. 
D)  CRM systems are not for every organization.

Question 2

A Web store front is an example of a(n)________.

Accepted Answer

A)  interenterprise information system 
B)  collaborative information system 
C)  functional information system 
D)  departmental information system. 
A)  interenterprise information system 
B)  collaborative information system 
C)  functional information system 
D)  departmental information system.

Question 3

Which of the following is a component of relationship management?

Accepted Answer

A)  converting prospects into customers who need to be supported 
B)  increasing the value of existing customers by selling them more product 
C)  losing customers 
D)  sending messages to the target audience to attract customer prospects 
A)  converting prospects into customers who need to be supported 
B)  increasing the value of existing customers by selling them more product 
C)  losing customers 
D)  sending messages to the target audience to attract customer prospects

Question 4

________ is a major task when implementing enterprise systems.

Accepted Answer

A)  Process blueprinting 
B)  Encapsulation 
C)  Module development 
D)  Gap identification 
A)  Process blueprinting 
B)  Encapsulation 
C)  Module development 
D)  Gap identification

Question 5

A customer relationship management system is ________.

Accepted Answer

A)  a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service 
B)  a web application that allows businesses to manage customer suggestions and complaints in a structured fashion 
C)  a suite of applications, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform 
D)  a suite of software applications that integrates existing systems by providing layers of software that connect applications together 
A)  a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service 
B)  a web application that allows businesses to manage customer suggestions and complaints in a structured fashion 
C)  a suite of applications, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform 
D)  a suite of software applications that integrates existing systems by providing layers of software that connect applications together

Question 6

Workgroup information systems that support a particular department are sometimes called functional information systems.

Accepted Answer

A) True 
 B)False

Question 7

Information silos can result in increased cost for an organization.

Accepted Answer

A) True 
 B)False

Question 8

Write a short note on customer relationship management system (CRM).

Accepted Answer

A customer relationship management syste

Question 9

As a common departmental information system,________ includes order management.

Accepted Answer

A)  accounting 
B)  operations 
C)  human resources 
D)  manufacturing 
A)  accounting 
B)  operations 
C)  human resources 
D)  manufacturing

Question 10

A lot of organizations today create their own enterprise systems from scratch.

Accepted Answer

A) True 
 B)False

Question 11

Business process reengineering is efficient and economical.

Accepted Answer

A) True 
 B)False

Question 12

What are the ways of eliminating duplicate data?

Accepted Answer

The fundamental problem of information s

Question 13

Enterprise resource planning is ________.

Accepted Answer

A)  a suite of applications, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform 
B)  a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service 
C)  a suite of software applications that integrates existing systems by providing layers of software that connect applications together 
D)  a web application that allows businesses to manage customer suggestions and complaints in a structured fashion 
A)  a suite of applications, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform 
B)  a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service 
C)  a suite of software applications that integrates existing systems by providing layers of software that connect applications together 
D)  a web application that allows businesses to manage customer suggestions and complaints in a structured fashion

Question 14

What cause the challenges that occur while implementing new enterprise systems?

Accepted Answer

Implementing new enterprise systems is c

Question 15

A workgroup information system is an information system that is shared by a group of people for a particular purpose.

Accepted Answer

A) True 
 B)False

Question 16

Information silos are not a problem until they begin to share data about the same entities.

Accepted Answer

A) True 
 B)False

Question 17

Information silos arise as a consequence of an organization's growth and increasing use of information systems and do not pose any serious threat.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following applications falls under the common departmental information system of sales and marketing?

Accepted Answer

A)  order tracking 
B)  general ledger 
C)  lead generation 
D)  assessment 
A)  order tracking 
B)  general ledger 
C)  lead generation 
D)  assessment

Question 19

The summation of all the problems of information silos leads to ________.

Accepted Answer

A)  diseconomies of scope 
B)  increased costs for the organization 
C)  diminishing marginal returns 
D)  reduced organizational innovation 
A)  diseconomies of scope 
B)  increased costs for the organization 
C)  diminishing marginal returns 
D)  reduced organizational innovation

Question 20

Which of the following statements is true of EAI?

Accepted Answer

A)  The process of converting from a current system to an EAI system is a daunting task. 
B)  The layers of EAI software prevent existing applications from communicating with each other. 
C)  EAI makes use of a centralized database. 
D)  EAI leverages existing systems-leaving functional applications as is, but providing an integration layer over the top. 
A)  The process of converting from a current system to an EAI system is a daunting task. 
B)  The layers of EAI software prevent existing applications from communicating with each other. 
C)  EAI makes use of a centralized database. 
D)  EAI leverages existing systems-leaving functional applications as is, but providing an integration layer over the top.

Exam 7: Business Process Management

Which of the following sentences is true about customer relationship management system (CRM)?

A Web store front is an example of a(n)________.

Which of the following is a component of relationship management?

________ is a major task when implementing enterprise systems.

A customer relationship management system is ________.

Workgroup information systems that support a particular department are sometimes called functional information systems.

Information silos can result in increased cost for an organization.

Write a short note on customer relationship management system (CRM).

As a common departmental information system,________ includes order management.

A lot of organizations today create their own enterprise systems from scratch.

Business process reengineering is efficient and economical.

What are the ways of eliminating duplicate data?

Enterprise resource planning is ________.

What cause the challenges that occur while implementing new enterprise systems?

A workgroup information system is an information system that is shared by a group of people for a particular purpose.

Information silos are not a problem until they begin to share data about the same entities.

Information silos arise as a consequence of an organization's growth and increasing use of information systems and do not pose any serious threat.

Which of the following applications falls under the common departmental information system of sales and marketing?

The summation of all the problems of information silos leads to ________.

Which of the following statements is true of EAI?

The Importance of MIS

Business Processes, Information, and Information Systems

Organizational Strategy, Information Systems, and Competitive Advantage

Hardware and Software

Database Processing

Data Communications

E-Commerce, Web 2.0, and Social Networking

Business Intelligence and Information Systems for Decision Making

Information Systems Development

Information Systems Management

Information Security Management

Improving Your Collaboration Skills

Using Collaboration Information Systems

Information Systems and Decision Making

Knowledge Management and Expert Systems

Introduction to Microsoft Excel

Preparing a Computer Budget Using Excel

Database Design

Using Microsoft Access 2010

Using Excel and Access Together

Remote, Nomadic, and Mobile Systems

Functional Processes, Applications, and Systems

Enterprise Resource Planning (ERP)Systems

Supply Chain Management

Processing Social Capital: Facebook, Twitter, and User-Generated Content (UGC)

Database Marketing

Reporting Systems and OLAP

Geographic Information Systems

Business Process Management

Systems Development Project Management

Outsourcing

International MIS

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