Question 1

Transitioning from one system to a new enterprise system is fairly easy due to the integrated steps involved.

Accepted Answer

A) True 
 B)False  False

Question 2

Planning and scheduling are applications that fall under ________.

Accepted Answer

A)  manufacturing 
B)  sales 
C)  accounting 
D)  customer service 
A)  manufacturing 
B)  sales 
C)  accounting 
D)  customer service A

Question 3

When implementing new enterprise systems,the only solution for resolving process issues and providing enterprise process management is ________.

Accepted Answer

A)  communicating the need for the change to the employees 
B)  developing committees and steering groups 
C)  establishing clear and absolute contractual guidelines 
D)  reinforcing employees' sense of self-efficacy 
A)  communicating the need for the change to the employees 
B)  developing committees and steering groups 
C)  establishing clear and absolute contractual guidelines 
D)  reinforcing employees' sense of self-efficacy C

Question 4

________ is a person's belief that he or she can be successful at his or her job.

Accepted Answer

A)  Hope 
B)  Arrogance 
C)  Faith 
D)  Self-efficacy 
A)  Hope 
B)  Arrogance 
C)  Faith 
D)  Self-efficacy

Question 5

Describe enterprise application integration.

Accepted Answer

Companies for which enterprise resource

Question 6

________ is the worldwide leader of ERP vendors.

Accepted Answer

A)  Microsoft 
B)  Epicor 
C)  SAP 
D)  SAS 
A)  Microsoft 
B)  Epicor 
C)  SAP 
D)  SAS

Question 7

Which of the following is true about enterprise resource planning (ERP)?

Accepted Answer

A)  ERP is a suite of software applications that integrates existing systems by providing layers of software that connect applications together. 
B)  ERP, though unable to incorporate functions of CRM, includes accounting, manufacturing, inventory, and human resources applications. 
C)  The layers of ERP software enable existing applications to communicate with each other and to share data. 
D)  ERP systems are used to forecast sales and to create manufacturing plans and schedules to meet those forecasts. 
A)  ERP is a suite of software applications that integrates existing systems by providing layers of software that connect applications together. 
B)  ERP, though unable to incorporate functions of CRM, includes accounting, manufacturing, inventory, and human resources applications. 
C)  The layers of ERP software enable existing applications to communicate with each other and to share data. 
D)  ERP systems are used to forecast sales and to create manufacturing plans and schedules to meet those forecasts.

Question 8

Unlike departmental systems in which a single department manager is in charge,enterprise systems have no clear boss.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is true for inherent processes?

Accepted Answer

A)  Inherent processes are almost always a perfect fit. 
B)  Organizations cannot license the software that is used in various inherent processes. 
C)  Inherent processes are an expensive and time-consuming practise. 
D)  Inherent processes are predesigned procedures for using software products. 
A)  Inherent processes are almost always a perfect fit. 
B)  Organizations cannot license the software that is used in various inherent processes. 
C)  Inherent processes are an expensive and time-consuming practise. 
D)  Inherent processes are predesigned procedures for using software products.

Question 10

One of the reasons why people fear change is because it threatens self-efficacy.

Accepted Answer

A) True 
 B)False

Question 11

Explain interenterprise information systems.

Accepted Answer

Interenterprise information systems are

Question 12

________ is the last stage of the customer life cycle.

Accepted Answer

A)  Marketing 
B)  Customer acquisition 
C)  Churning 
D)  Relationship management 
A)  Marketing 
B)  Customer acquisition 
C)  Churning 
D)  Relationship management

Question 13

Which of the following is true about the challenges of requirements gaps?

Accepted Answer

A)  To specify a gap, an organization must know both what it needs and what the new product does. 
B)  The first challenge is to find a licensed enterprise product that is a perfect fit for the organization. 
C)  While identifying the gaps is easy, deciding what to with them is a major challenge. 
D)  While resolving gaps, changing the way an organization adapts to a new application is easier than altering an application to match what the organization does. 
A)  To specify a gap, an organization must know both what it needs and what the new product does. 
B)  The first challenge is to find a licensed enterprise product that is a perfect fit for the organization. 
C)  While identifying the gaps is easy, deciding what to with them is a major challenge. 
D)  While resolving gaps, changing the way an organization adapts to a new application is easier than altering an application to match what the organization does.

Question 14

Business process management is the activity of altering and designing business processes to take advantage of new information systems.

Accepted Answer

A) True 
 B)False

Question 15

Inherent processes are predesigned procedures for using software products,saving organizations from expensive and time - consuming business process reengineering.

Accepted Answer

A) True 
 B)False

Question 16

________ is an example of an interenterprise information system.

Accepted Answer

A)  Scheduling of groundskeeping 
B)  Contact manager 
C)  Ordering of restaurant supplies from suppliers 
D)  Charging of membership fees 
A)  Scheduling of groundskeeping 
B)  Contact manager 
C)  Ordering of restaurant supplies from suppliers 
D)  Charging of membership fees

Question 17

Connecting system "islands" via a new layer of software/system is the function of enterprise application integration.

Accepted Answer

A) True 
 B)False

Question 18

________ is a suite of software applications that integrates existing systems by providing layers of software that connect applications together.

Accepted Answer

A)  ERP 
B)  EAI 
C)  CRM 
D)  SAP 
A)  ERP 
B)  EAI 
C)  CRM 
D)  SAP

Question 19

Which of the following is a consequence of isolated information systems?

Accepted Answer

A)  Data cannot get duplicated. 
B)  Business processes are coherent and efficient. 
C)  Decision are made is union with other systems. 
D)  There is a lack of integrated enterprise information. 
A)  Data cannot get duplicated. 
B)  Business processes are coherent and efficient. 
C)  Decision are made is union with other systems. 
D)  There is a lack of integrated enterprise information.

Question 20

________ is an application of the human resources department.

Accepted Answer

A)  Compensation 
B)  Planning 
C)  Financial reporting 
D)  Lead tracking 
A)  Compensation 
B)  Planning 
C)  Financial reporting 
D)  Lead tracking

Exam 7: Business Process Management

Transitioning from one system to a new enterprise system is fairly easy due to the integrated steps involved.

Planning and scheduling are applications that fall under ________.

When implementing new enterprise systems,the only solution for resolving process issues and providing enterprise process management is ________.

________ is a person's belief that he or she can be successful at his or her job.

Describe enterprise application integration.

________ is the worldwide leader of ERP vendors.

Which of the following is true about enterprise resource planning (ERP)?

Unlike departmental systems in which a single department manager is in charge,enterprise systems have no clear boss.

Which of the following is true for inherent processes?

One of the reasons why people fear change is because it threatens self-efficacy.

Explain interenterprise information systems.

________ is the last stage of the customer life cycle.

Which of the following is true about the challenges of requirements gaps?

Business process management is the activity of altering and designing business processes to take advantage of new information systems.

Inherent processes are predesigned procedures for using software products,saving organizations from expensive and time - consuming business process reengineering.

________ is an example of an interenterprise information system.

Connecting system "islands" via a new layer of software/system is the function of enterprise application integration.

________ is a suite of software applications that integrates existing systems by providing layers of software that connect applications together.

Which of the following is a consequence of isolated information systems?

________ is an application of the human resources department.

The Importance of MIS

Business Processes, Information, and Information Systems

Organizational Strategy, Information Systems, and Competitive Advantage

Hardware and Software

Database Processing

Data Communications

E-Commerce, Web 2.0, and Social Networking

Business Intelligence and Information Systems for Decision Making

Information Systems Development

Information Systems Management

Information Security Management

Improving Your Collaboration Skills

Using Collaboration Information Systems

Information Systems and Decision Making

Knowledge Management and Expert Systems

Introduction to Microsoft Excel

Preparing a Computer Budget Using Excel

Database Design

Using Microsoft Access 2010

Using Excel and Access Together

Remote, Nomadic, and Mobile Systems

Functional Processes, Applications, and Systems

Enterprise Resource Planning (ERP)Systems

Supply Chain Management

Processing Social Capital: Facebook, Twitter, and User-Generated Content (UGC)

Database Marketing

Reporting Systems and OLAP

Geographic Information Systems

Business Process Management

Systems Development Project Management

Outsourcing

International MIS

Filters