Question 1

Rule-based systems that encode human knowledge in the form of If/Then rules are known as ________.

Accepted Answer

A)  conditional access systems 
B)  expert systems 
C)  discussion groups 
D)  content management systems 
A)  conditional access systems 
B)  expert systems 
C)  discussion groups 
D)  content management systems B

Question 2

In a content management system,several documents may refer to the same product.

Accepted Answer

A) True 
 B)False  True

Question 3

The process of creating value from intellectual capital and sharing that knowledge with employees,managers,suppliers,customers,and others who need that capital is referred to as ________.

Accepted Answer

A)  knowledge management 
B)  open-source development 
C)  collaborative leadership 
D)  the creative commons 
A)  knowledge management 
B)  open-source development 
C)  collaborative leadership 
D)  the creative commons A

Question 4

KM content management systems are concerned with operational documents.

Accepted Answer

A) True 
 B)False

Question 5

Internet search engines,which are designed to search for information,cannot be regarded as content management systems.

Accepted Answer

A) True 
 B)False

Question 6

The programs in an expert system that process a set of rules are known as ________.

Accepted Answer

A)  podcasts 
B)  portals 
C)  blogs 
D)  shells 
A)  podcasts 
B)  portals 
C)  blogs 
D)  shells

Question 7

Which of the following statements is true about podcasts?

Accepted Answer

A)  Podcasts cannot be used to share video and audio. 
B)  Podcasts cannot be used along with blogs, discussion boards, etc. 
C)  Podcasts are usually short, and cannot explore many dimensions of a situation. 
D)  Podcasts are open-ended information systems. 
A)  Podcasts cannot be used to share video and audio. 
B)  Podcasts cannot be used along with blogs, discussion boards, etc. 
C)  Podcasts are usually short, and cannot explore many dimensions of a situation. 
D)  Podcasts are open-ended information systems.

Question 8

A(n)________ is a personal journal that is accessible on the Web,usually publicly so.

Accepted Answer

A)  internet forum 
B)  podcast 
C)  archive 
D)  blog 
A)  internet forum 
B)  podcast 
C)  archive 
D)  blog

Question 9

Basic emails do not allow good control over shared content and should not be used for knowledge sharing in organizations.

Accepted Answer

A) True 
 B)False

Question 10

The world's largest and most popular document search engine is ________.

Accepted Answer

A)  Yahoo 
B)  Bing 
C)  Google 
D)  AltaVista 
A)  Yahoo 
B)  Bing 
C)  Google 
D)  AltaVista

Question 11

Which of the following is true for expert systems?

Accepted Answer

A)  They are simple, rule-based systems that are easy to update. 
B)  They encode metadata in the form of If/Then rules. 
C)  The programs that process a set of rules are called expert systems portals. 
D)  The systems encode the knowledge of human experts. 
A)  They are simple, rule-based systems that are easy to update. 
B)  They encode metadata in the form of If/Then rules. 
C)  The programs that process a set of rules are called expert systems portals. 
D)  The systems encode the knowledge of human experts.

Question 12

________ are information systems that track organizational documents,Web pages,graphics,and related materials.

Accepted Answer

A)  Management information systems 
B)  Enterprise resource systems 
C)  Transaction processing systems 
D)  Content management systems 
A)  Management information systems 
B)  Enterprise resource systems 
C)  Transaction processing systems 
D)  Content management systems

Question 13

Which of the following knowledge management alternatives allow employees or customers to post queries seeking solutions to problems they have with a company's products?

Accepted Answer

A)  discussion groups 
B)  podcasts 
C)  expert systems 
D)  blogs 
A)  discussion groups 
B)  podcasts 
C)  expert systems 
D)  blogs

Question 14

Knowledge management can be used to reduce costs and streamline operations.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following statements is true of content management systems?

Accepted Answer

A)  Content management systems directly support business operations. 
B)  Content management systems are similar to operational document systems. 
C)  Transaction-processing applications are called content management systems. 
D)  Content management systems track organizational documents. 
A)  Content management systems directly support business operations. 
B)  Content management systems are similar to operational document systems. 
C)  Transaction-processing applications are called content management systems. 
D)  Content management systems track organizational documents.

Question 16

To create the system of rules,the development team interviews human experts in a particular domain.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is one of the complications of a content management function?

Accepted Answer

A)  Most databases contain very little content. 
B)  Documents exist in isolation from each other. 
C)  Content must be arranged and indexed. 
D)  The non-perishable nature of document contents. 
A)  Most databases contain very little content. 
B)  Documents exist in isolation from each other. 
C)  Content must be arranged and indexed. 
D)  The non-perishable nature of document contents.

Question 18

Which of the following is true about knowledge management?

Accepted Answer

A)  Knowledge management is a process supported by just two components of an information system: hardware and people. 
B)  Knowledge management is a technology that creates value. 
C)  It improves customer service by streamlining response time. 
D)  It creates intellectual capital and managing its confidentiality. 
A)  Knowledge management is a process supported by just two components of an information system: hardware and people. 
B)  Knowledge management is a technology that creates value. 
C)  It improves customer service by streamlining response time. 
D)  It creates intellectual capital and managing its confidentiality.

Question 19

Define any three challenges of content management.

Accepted Answer

Content management systems are informati

Question 20

What factors inhibit employees from sharing knowledge?

Accepted Answer

Two human factors inhibit knowledge shar

Exam 16: Knowledge Management and Expert Systems

Rule-based systems that encode human knowledge in the form of If/Then rules are known as ________.

In a content management system,several documents may refer to the same product.

The process of creating value from intellectual capital and sharing that knowledge with employees,managers,suppliers,customers,and others who need that capital is referred to as ________.

KM content management systems are concerned with operational documents.

Internet search engines,which are designed to search for information,cannot be regarded as content management systems.

The programs in an expert system that process a set of rules are known as ________.

Which of the following statements is true about podcasts?

A(n)________ is a personal journal that is accessible on the Web,usually publicly so.

Basic emails do not allow good control over shared content and should not be used for knowledge sharing in organizations.

The world's largest and most popular document search engine is ________.

Which of the following is true for expert systems?

________ are information systems that track organizational documents,Web pages,graphics,and related materials.

Which of the following knowledge management alternatives allow employees or customers to post queries seeking solutions to problems they have with a company's products?

Knowledge management can be used to reduce costs and streamline operations.

Which of the following statements is true of content management systems?

To create the system of rules,the development team interviews human experts in a particular domain.

Which of the following is one of the complications of a content management function?

Which of the following is true about knowledge management?

Define any three challenges of content management.

What factors inhibit employees from sharing knowledge?

The Importance of MIS

Business Processes, Information, and Information Systems

Organizational Strategy, Information Systems, and Competitive Advantage

Hardware and Software

Database Processing

Data Communications

Business Process Management

E-Commerce, Web 2.0, and Social Networking

Business Intelligence and Information Systems for Decision Making

Information Systems Development

Information Systems Management

Information Security Management

Improving Your Collaboration Skills

Using Collaboration Information Systems

Information Systems and Decision Making

Introduction to Microsoft Excel

Preparing a Computer Budget Using Excel

Database Design

Using Microsoft Access 2010

Using Excel and Access Together

Remote, Nomadic, and Mobile Systems

Functional Processes, Applications, and Systems

Enterprise Resource Planning (ERP)Systems

Supply Chain Management

Processing Social Capital: Facebook, Twitter, and User-Generated Content (UGC)

Database Marketing

Reporting Systems and OLAP

Geographic Information Systems

Business Process Management

Systems Development Project Management

Outsourcing

International MIS

Filters