Question 1

Which of the following is true for workgroup information systems?

Accepted Answer

A)  Workgroup information systems that support a particular department are sometimes called functional information systems. 
B)  Workgroup information systems that support a particular business function are called departmental information systems. 
C)  Workgroup information systems include categories of procedures, and users are defined according to levels of expertise with the system as well as by levels of security authorization. 
D)  Typically workgroup systems support 10 to 100 users. 
A)  Workgroup information systems that support a particular department are sometimes called functional information systems. 
B)  Workgroup information systems that support a particular business function are called departmental information systems. 
C)  Workgroup information systems include categories of procedures, and users are defined according to levels of expertise with the system as well as by levels of security authorization. 
D)  Typically workgroup systems support 10 to 100 users.

Question 2

What is business process reengineering?

Accepted Answer

Business process reengineering is the ac

Question 3

Which of the following is true for business process reengineering?

Accepted Answer

A)  Business process reengineering is efficient, fast, and economical. 
B)  Business process reengineering, when combined with ERP, has a 100 percent success rate. 
C)  In the process of business process reengineering, systems analysts need to interview key personnel throughout the organization to determine how best to use the new technology. 
D)  Because of its streamlined process, business process reengineering requires very little time and or expertise. 
A)  Business process reengineering is efficient, fast, and economical. 
B)  Business process reengineering, when combined with ERP, has a 100 percent success rate. 
C)  In the process of business process reengineering, systems analysts need to interview key personnel throughout the organization to determine how best to use the new technology. 
D)  Because of its streamlined process, business process reengineering requires very little time and or expertise.

Question 4

The existence of information silos helps resolve any problems that may arise due to isolated information systems.

Accepted Answer

A) True 
 B)False

Question 5

________ are information systems that are shared by two or more independent organizations.

Accepted Answer

A)  Interenterprise information systems 
B)  Workgroup information systems 
C)  Enterprise information systems 
D)  Personal information systems 
A)  Interenterprise information systems 
B)  Workgroup information systems 
C)  Enterprise information systems 
D)  Personal information systems

Question 6

One way to fix informational silos is to eliminate data that are duplicated and storing a single copy of the data in a shared database and revise business processes to use that database.

Accepted Answer

A) True 
 B)False

Question 7

Information systems for both manufacturing and operations department of an organization will process data related to finished goods and can therefore cause duplication and lead to problems.

Accepted Answer

A) True 
 B)False

Question 8

Explain workgroup information systems.

Accepted Answer

A workgroup information system is an inf

Question 9

Interenterprise information systems are information systems that are shared by two or more independent departments.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following stands true for enterprise information systems?

Accepted Answer

A)  Enterprise information systems are information systems that are shared by two or more independent organizations. 
B)  The solutions to problems in an enterprise system usually involve more than one department. 
C)  Typically enterprise information systems support 10 to 100 users. 
D)  Enterprise information systems that support a particular business function are called functional information systems. 
A)  Enterprise information systems are information systems that are shared by two or more independent organizations. 
B)  The solutions to problems in an enterprise system usually involve more than one department. 
C)  Typically enterprise information systems support 10 to 100 users. 
D)  Enterprise information systems that support a particular business function are called functional information systems.

Question 11

________ is the activity of altering and designing business processes to take advantage of new information systems.

Accepted Answer

A)  Business process management 
B)  Business process reengineering 
C)  Business process improvement 
D)  Business process interoperability 
A)  Business process management 
B)  Business process reengineering 
C)  Business process improvement 
D)  Business process interoperability

Question 12

What are common departmental applications?

Accepted Answer

Common departmental applications are sys

Question 13

An enterprise resource planning system is a suite of applications,a database,and a set of inherent processes for managing all the interactions with the customer,from lead generation to customer service.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is true for personal information systems?

Accepted Answer

A)  Personal information systems that support a particular department are sometimes called departmental information systems. 
B)  Because one is the sole user of the new system, if new procedures are required, one needs professional help to get the job done. 
C)  Such systems have only one user and hence procedures need not be documented or formalized in any way. 
D)  The solutions to problems in a personal information system usually involve more than one department. 
A)  Personal information systems that support a particular department are sometimes called departmental information systems. 
B)  Because one is the sole user of the new system, if new procedures are required, one needs professional help to get the job done. 
C)  Such systems have only one user and hence procedures need not be documented or formalized in any way. 
D)  The solutions to problems in a personal information system usually involve more than one department.

Question 15

Inherent processes are ________.

Accepted Answer

A)  time-consuming business processes and involve substantial investment. 
B)  predesigned procedures for using the software products 
C)  the activity of altering and designing business processes to take advantage of new information systems. 
D)  preferred by employees because of the ease and structure they bring to functional applications. 
A)  time-consuming business processes and involve substantial investment. 
B)  predesigned procedures for using the software products 
C)  the activity of altering and designing business processes to take advantage of new information systems. 
D)  preferred by employees because of the ease and structure they bring to functional applications.

Question 16

Order tracking and account tracking are applications of ________.

Accepted Answer

A)  operations 
B)  manufacturing 
C)  marketing 
D)  customer service 
A)  operations 
B)  manufacturing 
C)  marketing 
D)  customer service

Question 17

The accounts payable system that is used by the accounts payable department is an example of departmental information systems.

Accepted Answer

A) True 
 B)False

Question 18

When allowing the duplication to go on,each department must be mindful that they are processing a shared resource.

Accepted Answer

A) True 
 B)False

Question 19

The first step of the customer life cycle is marketing which involves ________.

Accepted Answer

A)  sending messages to the target audience to attract customer prospects 
B)  attempting to win-back high value customers 
C)  converting prospects into customers who need to be supported 
D)  increasing the value of existing customers 
A)  sending messages to the target audience to attract customer prospects 
B)  attempting to win-back high value customers 
C)  converting prospects into customers who need to be supported 
D)  increasing the value of existing customers

Question 20

When prospects become customers who need to be supported,the organization is in the ________ stage of the customer life cycle.

Accepted Answer

A)  loss 
B)  marketing 
C)  customer acquisition 
D)  relationship management 
A)  loss 
B)  marketing 
C)  customer acquisition 
D)  relationship management

Exam 7: Business Process Management

Which of the following is true for workgroup information systems?

What is business process reengineering?

Which of the following is true for business process reengineering?

The existence of information silos helps resolve any problems that may arise due to isolated information systems.

________ are information systems that are shared by two or more independent organizations.

One way to fix informational silos is to eliminate data that are duplicated and storing a single copy of the data in a shared database and revise business processes to use that database.

Information systems for both manufacturing and operations department of an organization will process data related to finished goods and can therefore cause duplication and lead to problems.

Explain workgroup information systems.

Interenterprise information systems are information systems that are shared by two or more independent departments.

Which of the following stands true for enterprise information systems?

________ is the activity of altering and designing business processes to take advantage of new information systems.

What are common departmental applications?

An enterprise resource planning system is a suite of applications,a database,and a set of inherent processes for managing all the interactions with the customer,from lead generation to customer service.

Which of the following is true for personal information systems?

Inherent processes are ________.

Order tracking and account tracking are applications of ________.

The accounts payable system that is used by the accounts payable department is an example of departmental information systems.

When allowing the duplication to go on,each department must be mindful that they are processing a shared resource.

The first step of the customer life cycle is marketing which involves ________.

When prospects become customers who need to be supported,the organization is in the ________ stage of the customer life cycle.

The Importance of MIS

Business Processes, Information, and Information Systems

Organizational Strategy, Information Systems, and Competitive Advantage

Hardware and Software

Database Processing

Data Communications

E-Commerce, Web 2.0, and Social Networking

Business Intelligence and Information Systems for Decision Making

Information Systems Development

Information Systems Management

Information Security Management

Improving Your Collaboration Skills

Using Collaboration Information Systems

Information Systems and Decision Making

Knowledge Management and Expert Systems

Introduction to Microsoft Excel

Preparing a Computer Budget Using Excel

Database Design

Using Microsoft Access 2010

Using Excel and Access Together

Remote, Nomadic, and Mobile Systems

Functional Processes, Applications, and Systems

Enterprise Resource Planning (ERP)Systems

Supply Chain Management

Processing Social Capital: Facebook, Twitter, and User-Generated Content (UGC)

Database Marketing

Reporting Systems and OLAP

Geographic Information Systems

Business Process Management

Systems Development Project Management

Outsourcing

International MIS

Filters