Exam 3: Strategy and Information Systems

An automobile company decides to improve the quality of all its products and bring more variety into its product line.The company has decided to adopt ________.

Most process design initiatives require people to work in new ways and to follow different procedures.

Focused cost leadership is observed when a product has the lowest cost ________.

What is the central idea of business process design?

A group of manufacturing organizations purchases raw materials collectively to obtain better deals.This is an example of obtaining competitive advantage by ________.

What is a business process? How do you determine the cost and margin of a business process?

In the value chain, the primary activity of customer service is concerned with inducing the buyers to purchase the product and providing a means for them to do so.

Explain the concept of switching costs with an example.

The cost of the business process is the cost of the inputs plus the cost of the outputs.

Identify the activity in the value chain that involves receiving, storing, and disseminating inputs to the product.

A digital divide exists between ________.

Briefly describe the concepts of value, margin, and value chain.

The increasing reliance on the Web for information and commerce has created a digital divide between those who have Internet access and those who do not.

The difference between the value that an activity generates and the cost of the activity is called the ________.

A large software manufacturer attempts to lock in customers by making it difficult for customers to change to another product.Identify the strategy used here.

Operations refer to transforming inputs into the final product.

Which of the following value chain activities involves inducing buyers to get a product and providing a means for them to do so?

Which of the following is considered a support activity in the value chain of a business?

In a manufacturing business, the ________ process transforms finished goods into cash.

Porter defined value as the ________.