Question 1

What is a person's life space? How does life space affect the communication process?

Accepted Answer

A life space is the context of a person's private world and is based largely on culture, experience, relations, and values.Since people filter or selectively understand messages based on their own expectations and perceptions, the more dissimilar the life space between sender and receiver, the greater the noise in the communication process.

Question 2

People in ________ cultures expect others to understand unarticulated moods, subtle gestures, and environmental clues that people from ________ cultures simply do not process.

Accepted Answer

A)  low-context; high-context 
B)  low-contact; high-contact 
C)  high-context; low-context 
D)  monochronic; polychronic 
A)  low-context; high-context 
B)  low-contact; high-contact 
C)  high-context; low-context 
D)  monochronic; polychronic C

Question 3

Discuss the relationship between communication and noise.

Accepted Answer

The process of sharing meaning by transmitting messages through media such as words, behavior, or material artifacts is termed communication.Managers communicate to coordinate activities, to convey information, to motivate people and to make future plans.Anything that serves to undermine the communication of the intended meaning is typically referred to as noise.The primary cause of noise stems from the fact that the sender and the receiver each exist in a unique, private world thought of as her or his life space.

Question 4

Define the concept of proxemics and provide examples of how proxemics differ between the cultures of Asia, Germany, the United States, and France.

Accepted Answer

Proxemics deals with the influence of pr

Question 5

Larry is a top-level manager at Smart-Tech, an American semiconductor firm. Larry is heavily involved in the negotiation procedures between Smart-Tech and a Saudi Arabian financial group. The Arabs want to invest in the semiconductor industry by entering into a joint-venture with Smart-Tech. Smart-Tech and the Saudi Arabian financial group plan to build two semiconductor manufacturing facilities--one in the U.S. and one in Saudi Arabia. Larry has recently arrived in Saudi Arabia for the purpose of negotiating the final terms of the contract. Which of the following statements undermines the argument that Larry should adhere to a strict agenda when negotiating with the Arabs?

Accepted Answer

A)  Both Saudi Arabia and the U.S. are low-contact cultures. 
B)  Both Saudi Arabia and the U.S. are high-contact cultures. 
C)  Saudi Arabia is a polychronic culture. 
D)  Saudi Arabia is a monochronic culture. 
A)  Both Saudi Arabia and the U.S. are low-contact cultures. 
B)  Both Saudi Arabia and the U.S. are high-contact cultures. 
C)  Saudi Arabia is a polychronic culture. 
D)  Saudi Arabia is a monochronic culture.

Question 6

What is the difference between instrumental and expressive communicators? What cultures exemplify each type?

Accepted Answer

Businesspeople need to consider another

Question 7

Which of the following is considered a high-context culture?

Accepted Answer

A)  Asia 
B)  Germany 
C)  Switzerland 
D)  Scandinavia 
A)  Asia 
B)  Germany 
C)  Switzerland 
D)  Scandinavia

Question 8

________ is the process of translating the received symbols into the interpreted message.

Accepted Answer

A)  Decoding 
B)  Transmitting 
C)  Encoding 
D)  Fragmenting 
A)  Decoding 
B)  Transmitting 
C)  Encoding 
D)  Fragmenting

Question 9

What can American managers conducting business abroad do to counteract the view that Americans are culturally insensitive?

Accepted Answer

One not-for-profit group, called Busines

Question 10

Posture, gestures, facial expressions, and eye contact are examples of ________.

Accepted Answer

A)  kinesic behavior 
B)  proxemics 
C)  paralanguage 
D)  oculesics 
A)  kinesic behavior 
B)  proxemics 
C)  paralanguage 
D)  oculesics

Question 11

Anything that serves to undermine the communication of the intended meaning is known as ________.

Accepted Answer

A)  noise 
B)  ambiguity 
C)  divergence 
D)  feedback 
A)  noise 
B)  ambiguity 
C)  divergence 
D)  feedback

Question 12

Why is language often a cause of miscommunication across cultures? What can international managers do to minimize communication problems that stem from language differences?

Accepted Answer

Spoken and written language is a frequen

Question 13

What is object language? Provide an example of how object language might affect business communication.

Accepted Answer

The term object language, or material cu

Question 14

According to communication researchers Samovar, Porter, and Jain, ________.

Accepted Answer

A)  cultural factors permeate the communication process 
B)  noise is filtered out of all cross-cultural communications 
C)  culture does not influence with whom we choose to speak 
D)  communication behavior is not largely dependent on culture 
A)  cultural factors permeate the communication process 
B)  noise is filtered out of all cross-cultural communications 
C)  culture does not influence with whom we choose to speak 
D)  communication behavior is not largely dependent on culture

Question 15

Which of the following does NOT constitute a normal interpersonal communication task for managers?

Accepted Answer

A)  coordinating activities 
B)  disseminating information 
C)  motivating employees 
D)  giving speeches at conferences 
A)  coordinating activities 
B)  disseminating information 
C)  motivating employees 
D)  giving speeches at conferences

Question 16

In the Asian culture, silence is best described as a(n) ________.

Accepted Answer

A)  signal that negotiations are over 
B)  desirable form of expression 
C)  indication of displeasure 
D)  sign of animosity 
A)  signal that negotiations are over 
B)  desirable form of expression 
C)  indication of displeasure 
D)  sign of animosity

Question 17

What is paralanguage? How is an international manager's ability to interpret paralanguage essential to cross-cultural business communication?

Accepted Answer

Paralanguage refers to how something is

Question 18

What is nonverbal communication? What forms does nonverbal communication take?

Accepted Answer

Nonverbal communication (sometimes refer

Question 19

Which of the following is NOT a cultural variable in the communication process?

Accepted Answer

A)  ethnicity 
B)  attitudes 
C)  paralanguage 
D)  thought patterns 
A)  ethnicity 
B)  attitudes 
C)  paralanguage 
D)  thought patterns

Question 20

Changing the meaning of words by changing the inflection of your voice is an example of ________.

Accepted Answer

A)  paralanguage 
B)  object language 
C)  proxemics 
D)  oculesics 
A)  paralanguage 
B)  object language 
C)  proxemics 
D)  oculesics

What is a person's life space? How does life space affect the communication process?

People in cultures expect others to understand unarticulated moods, subtle gestures, and environmental clues that people from cultures simply do not process.

Discuss the relationship between communication and noise.

Define the concept of proxemics and provide examples of how proxemics differ between the cultures of Asia, Germany, the United States, and France.

What is the difference between instrumental and expressive communicators? What cultures exemplify each type?

Which of the following is considered a high-context culture?

________ is the process of translating the received symbols into the interpreted message.

What can American managers conducting business abroad do to counteract the view that Americans are culturally insensitive?

Posture, gestures, facial expressions, and eye contact are examples of ________.

Anything that serves to undermine the communication of the intended meaning is known as ________.

Why is language often a cause of miscommunication across cultures? What can international managers do to minimize communication problems that stem from language differences?

What is object language? Provide an example of how object language might affect business communication.

According to communication researchers Samovar, Porter, and Jain, ________.

Which of the following does NOT constitute a normal interpersonal communication task for managers?

In the Asian culture, silence is best described as a(n) ________.

What is paralanguage? How is an international manager's ability to interpret paralanguage essential to cross-cultural business communication?

What is nonverbal communication? What forms does nonverbal communication take?

Which of the following is NOT a cultural variable in the communication process?

Changing the meaning of words by changing the inflection of your voice is an example of ________.

Assessing the Environment Political, Economic, Legal, Technological

Managing Interdependence Social Responsibility and Ethics

Understanding the Role of Culture

Cross Cultural Negotiation and Decision Making

Formulating Strategy

Global Alliances and Strategy Implementation

Organization Structure and Control Systems

Staffing Training and Compensation for Global Operations

Developing a Global Management Cadre

Motivating and Leading

Filters

Exam 4: Communicating Across Cultures

What is a person's life space? How does life space affect the communication process?

People in ________ cultures expect others to understand unarticulated moods, subtle gestures, and environmental clues that people from ________ cultures simply do not process.

Discuss the relationship between communication and noise.

Define the concept of proxemics and provide examples of how proxemics differ between the cultures of Asia, Germany, the United States, and France.

What is the difference between instrumental and expressive communicators? What cultures exemplify each type?

Which of the following is considered a high-context culture?

________ is the process of translating the received symbols into the interpreted message.

What can American managers conducting business abroad do to counteract the view that Americans are culturally insensitive?

Posture, gestures, facial expressions, and eye contact are examples of ________.

Anything that serves to undermine the communication of the intended meaning is known as ________.

Why is language often a cause of miscommunication across cultures? What can international managers do to minimize communication problems that stem from language differences?

What is object language? Provide an example of how object language might affect business communication.

According to communication researchers Samovar, Porter, and Jain, ________.

Which of the following does NOT constitute a normal interpersonal communication task for managers?

In the Asian culture, silence is best described as a(n) ________.

What is paralanguage? How is an international manager's ability to interpret paralanguage essential to cross-cultural business communication?

What is nonverbal communication? What forms does nonverbal communication take?

Which of the following is NOT a cultural variable in the communication process?

Changing the meaning of words by changing the inflection of your voice is an example of ________.

Assessing the Environment Political, Economic, Legal, Technological

Managing Interdependence Social Responsibility and Ethics

Understanding the Role of Culture

Cross Cultural Negotiation and Decision Making

Formulating Strategy

Global Alliances and Strategy Implementation

Organization Structure and Control Systems

Staffing Training and Compensation for Global Operations

Developing a Global Management Cadre

Motivating and Leading

Filters

People in cultures expect others to understand unarticulated moods, subtle gestures, and environmental clues that people from cultures simply do not process.