Question 1

Which of the following terms refers to the distance between people (personal space) with which a person feels comfortable?

Accepted Answer

A)  oculesics 
B)  kinesics 
C)  aesthetics 
D)  proxemics 
A)  oculesics 
B)  kinesics 
C)  aesthetics 
D)  proxemics

Question 2

The manner in which people communicate through architecture, office design, and cars is known as ________.

Accepted Answer

A)  object language 
B)  oculesics 
C)  paralanguage 
D)  ningensei 
A)  object language 
B)  oculesics 
C)  paralanguage 
D)  ningensei

Question 3

Define decoding and list three main causes of incongruence in the decoding process.

Accepted Answer

Decoding is the process of translating t

Question 4

What are some ways that Japanese and American styles of communication differ?

Accepted Answer

Japanese tend to be indirect, and Americ

Question 5

During a business meeting in the United States, a relaxed posture is acceptable, but in Europe or Asia such body language would most likely be interpreted as ________.

Accepted Answer

A)  embarrassment 
B)  rudeness 
C)  sadness 
D)  ignorance 
A)  embarrassment 
B)  rudeness 
C)  sadness 
D)  ignorance

Question 6

Tom manages a U.S. pharmaceutical subsidiary located in Ireland. In order to communicate effectively with Irish employees, Tom should most likely ________.

Accepted Answer

A)  speak explicitly and directly 
B)  demand that specific results be met 
C)  provide positive support to workers 
D)  address conflicts during group meetings 
A)  speak explicitly and directly 
B)  demand that specific results be met 
C)  provide positive support to workers 
D)  address conflicts during group meetings

Question 7

What is the difference between monochronic and polychronic time systems? Why is it important for global managers to understand this difference?

Accepted Answer

To initiate effective cross-cultural bus

Question 8

Understanding foreign languages is especially important for international managers because of the increasing ________.

Accepted Answer

A)  diversity in the global workforce 
B)  number of offshored service jobs 
C)  reliance on the Internet by MNEs 
D)  amount of foreign direct investment 
A)  diversity in the global workforce 
B)  number of offshored service jobs 
C)  reliance on the Internet by MNEs 
D)  amount of foreign direct investment

Question 9

Which of the following is the most accurate statement concerning the role of context in cross-cultural communication?

Accepted Answer

A)  In high-context cultures, the message is implicit; in low-context cultures, the message is explicit. 
B)  In high-context cultures, there is a low sensory involvement; in low-context cultures, there is a high sensory involvement. 
C)  In high-context cultures, the message is explicit; in low-context cultures, the message is implicit. 
D)  In high-context cultures, there is a high sensory involvement; in low-context cultures, there is a low sensory involvement. 
A)  In high-context cultures, the message is implicit; in low-context cultures, the message is explicit. 
B)  In high-context cultures, there is a low sensory involvement; in low-context cultures, there is a high sensory involvement. 
C)  In high-context cultures, the message is explicit; in low-context cultures, the message is implicit. 
D)  In high-context cultures, there is a high sensory involvement; in low-context cultures, there is a low sensory involvement.

Question 10

A person working in a high-contact culture will most likely experience which of the following?

Accepted Answer

A)  co-workers spending time together socially 
B)  managers using hand motions to express emotion 
C)  managers speaking to subordinates quickly and rudely 
D)  co-workers greeting each other with a double handshake 
A)  co-workers spending time together socially 
B)  managers using hand motions to express emotion 
C)  managers speaking to subordinates quickly and rudely 
D)  co-workers greeting each other with a double handshake

Question 11

If you assume that every member of a society or subculture has the same characteristics or traits, you are guilty of ________.

Accepted Answer

A)  attribution 
B)  stereotyping 
C)  cultural noise 
D)  kinesic behavior 
A)  attribution 
B)  stereotyping 
C)  cultural noise 
D)  kinesic behavior

Question 12

"Time serves to order life" refers to the role of time in ________.

Accepted Answer

A)  monochronic systems 
B)  object language 
C)  paralanguage 
D)  polychronic systems 
A)  monochronic systems 
B)  object language 
C)  paralanguage 
D)  polychronic systems

Question 13

When encoding a message during cross-cultural communication, it is most effective for senders to ________.

Accepted Answer

A)  use idioms 
B)  make gestures 
C)  rely on personal interpretations 
D)  speak slowly and loudly in English 
A)  use idioms 
B)  make gestures 
C)  rely on personal interpretations 
D)  speak slowly and loudly in English

Question 14

In high-context cultures, ________.

Accepted Answer

A)  feelings and thoughts are not explicitly expressed 
B)  information is readily available 
C)  feelings and thoughts are expressed in words 
D)  messages are explicit 
A)  feelings and thoughts are not explicitly expressed 
B)  information is readily available 
C)  feelings and thoughts are expressed in words 
D)  messages are explicit

Question 15

Which of the following is a true statement regarding kinesic behavior?

Accepted Answer

A)  Facial expressions have the same meaning in all cultures. 
B)  Minor variations in body language are insignificant. 
C)  Obscene hand gestures are universally interpreted. 
D)  The meaning of body movements varies by culture. 
A)  Facial expressions have the same meaning in all cultures. 
B)  Minor variations in body language are insignificant. 
C)  Obscene hand gestures are universally interpreted. 
D)  The meaning of body movements varies by culture.

Question 16

Intercultural communication most likely occurs when ________.

Accepted Answer

A)  unclear messages are transmitted between members of the same culture 
B)  a member of one culture sends a message to a member of another culture 
C)  people from different cultures try to explain each others' behavior 
D)  the communication process between two cultures is hindered 
A)  unclear messages are transmitted between members of the same culture 
B)  a member of one culture sends a message to a member of another culture 
C)  people from different cultures try to explain each others' behavior 
D)  the communication process between two cultures is hindered

Question 17

Trust most likely improves cross-cultural communication by ________.

Accepted Answer

A)  enabling managers to network effectively 
B)  replacing formal legal contracts for global firms 
C)  encouraging the open exchange of ideas and information 
D)  eliminating all variables that hinder the communication process 
A)  enabling managers to network effectively 
B)  replacing formal legal contracts for global firms 
C)  encouraging the open exchange of ideas and information 
D)  eliminating all variables that hinder the communication process

Question 18

John Smith travels back and forth between the U.S. and Saudi Arabia as an international manager. On John's most recent trip to Saudi Arabia, he presents his business associate, Tariq Ahmed, with a silk scarf. The scarf is intended as a gift for Tariq's wife. John's actions will most likely be viewed by Tariq as ________.

Accepted Answer

A)  a thoughtful gesture from the American 
B)  an inappropriate and impolite gesture 
C)  a bribe punishable by imprisonment 
D)  an obligation that must be reciprocated 
A)  a thoughtful gesture from the American 
B)  an inappropriate and impolite gesture 
C)  a bribe punishable by imprisonment 
D)  an obligation that must be reciprocated

Question 19

According to Hall and Hall, when people experiencing a failure in communication blame the problem on the other person's stupidity, ________ has most likely occurred.

Accepted Answer

A)  cultural noise 
B)  attribution 
C)  stereotyping 
D)  kinesic behavior 
A)  cultural noise 
B)  attribution 
C)  stereotyping 
D)  kinesic behavior

Question 20

What is leEurope? What is its purpose?

Accepted Answer

Some companies are making progress in pa

Which of the following terms refers to the distance between people (personal space) with which a person feels comfortable?

The manner in which people communicate through architecture, office design, and cars is known as ________.

Define decoding and list three main causes of incongruence in the decoding process.

What are some ways that Japanese and American styles of communication differ?

During a business meeting in the United States, a relaxed posture is acceptable, but in Europe or Asia such body language would most likely be interpreted as ________.

Tom manages a U.S. pharmaceutical subsidiary located in Ireland. In order to communicate effectively with Irish employees, Tom should most likely ________.

What is the difference between monochronic and polychronic time systems? Why is it important for global managers to understand this difference?

Understanding foreign languages is especially important for international managers because of the increasing ________.

Which of the following is the most accurate statement concerning the role of context in cross-cultural communication?

A person working in a high-contact culture will most likely experience which of the following?

If you assume that every member of a society or subculture has the same characteristics or traits, you are guilty of ________.

"Time serves to order life" refers to the role of time in ________.

When encoding a message during cross-cultural communication, it is most effective for senders to ________.

In high-context cultures, ________.

Which of the following is a true statement regarding kinesic behavior?

Intercultural communication most likely occurs when ________.

Trust most likely improves cross-cultural communication by ________.

According to Hall and Hall, when people experiencing a failure in communication blame the problem on the other person's stupidity, ________ has most likely occurred.

What is leEurope? What is its purpose?

Assessing the Environment Political, Economic, Legal, Technological

Managing Interdependence Social Responsibility and Ethics

Understanding the Role of Culture

Cross Cultural Negotiation and Decision Making

Formulating Strategy

Global Alliances and Strategy Implementation

Organization Structure and Control Systems

Staffing Training and Compensation for Global Operations

Developing a Global Management Cadre

Motivating and Leading

Filters

Exam 4: Communicating Across Cultures

Which of the following terms refers to the distance between people (personal space) with which a person feels comfortable?

The manner in which people communicate through architecture, office design, and cars is known as ________.

Define decoding and list three main causes of incongruence in the decoding process.

What are some ways that Japanese and American styles of communication differ?

During a business meeting in the United States, a relaxed posture is acceptable, but in Europe or Asia such body language would most likely be interpreted as ________.

Tom manages a U.S. pharmaceutical subsidiary located in Ireland. In order to communicate effectively with Irish employees, Tom should most likely ________.

What is the difference between monochronic and polychronic time systems? Why is it important for global managers to understand this difference?

Understanding foreign languages is especially important for international managers because of the increasing ________.

Which of the following is the most accurate statement concerning the role of context in cross-cultural communication?

A person working in a high-contact culture will most likely experience which of the following?

If you assume that every member of a society or subculture has the same characteristics or traits, you are guilty of ________.

"Time serves to order life" refers to the role of time in ________.

When encoding a message during cross-cultural communication, it is most effective for senders to ________.

In high-context cultures, ________.

Which of the following is a true statement regarding kinesic behavior?

Intercultural communication most likely occurs when ________.

Trust most likely improves cross-cultural communication by ________.

According to Hall and Hall, when people experiencing a failure in communication blame the problem on the other person's stupidity, ________ has most likely occurred.

What is leEurope? What is its purpose?

Assessing the Environment Political, Economic, Legal, Technological

Managing Interdependence Social Responsibility and Ethics

Understanding the Role of Culture

Cross Cultural Negotiation and Decision Making

Formulating Strategy

Global Alliances and Strategy Implementation

Organization Structure and Control Systems

Staffing Training and Compensation for Global Operations

Developing a Global Management Cadre

Motivating and Leading

Filters