Exam 5: Vehicle, Customer, and Service Information

All of the following statements about the VIN are true except:

The ISO Standard 3779 was revised in what year?

Which of the following provides a systematic procedure and identifies special tools, safety precautions, and specifications relevant to the task?

Tech A says that the repair order is just a piece of paper telling the technician what to do. Tech B says that the repair order is a legal and binding contract between the customer and the repair facility. Who is correct?

The VIN contains all of the following information, EXCEPT:

A typical repair order should include which of the following items?

Which of these can be used in arriving at flat rate servicing costs?

Repair orders are _______ that can be used as evidence in the event of a lawsuit.

_______ recognizes that combined tasks in many cases save a lot of time over individual tasks because the customer is already being charged for part of the job in the first task.

Manufacturer's parts programs can be accessed through all of the following EXCEPT:

Where might you find a VIN on a vehicle?

Which of the following are available to supplement the manufacturer's service information to repair automatic transmission repairs?