Exam 5: Vehicle, Customer, and Service Information

Tech A says that, when rebuilding transmissions, specialty manuals are very helpful, as they will include repair information not included in factory manuals. Tech B says that there are online resources for transmission technicians. Who is correct?

In a North American VIN, the _______ character is the country of origin.

ALL of the following are types of shop manuals, EXCEPT:

Tech A says that labor guides are necessary for the service writer to quote prices for a customer. Tech B says that labor guides allow more time for repairs made under warranty. Who is correct?

Service campaigns and recalls are usually conducted by manufacturers when a safety issue is discovered with a particular vehicle.

All costs associated with the recall are paid by the customer.

________ is the amount of time the manufacturer would pay the shop for the operation when the vehicle is repaired under warranty.

Tech A says that TSBs are typically updates to the owner's manual. Tech B says that TSBs are generally updated information on model changes that do not affect the technician. Who is correct?

A technical service bulletin may provide information on all of the following except:

Which of the following statements is NOT true regarding ATRA?

All repair shops share service history records, making is easy to track and identify any required services that may be needed.

Manufacturers offer information online through ______ subscriptions.

To use a parts program, you need to have a basic understanding of how to start and use a computer.

Parts programs are the modern-day version of parts manuals.

Vehicle security PIN codes can be found in the:

Service manuals come in two types factory and _______-market.

Technician A says that all dealership repair history is stored on a manufacturer's server. Technician B says that dealer service history and information is available to all dealerships. Who is correct?

The final six numbers make up the sequential number of the vehicle as it comes off the assembly line.

Tech A says that the vehicle year is found on the VSC label. Tech B says that the most accurate vehicle year information is on the emission label. Who is correct?

The VIN contains all of the following information, EXCEPT: