Exam 12: Motivating Employees: Achieving Superior Performance in the Workplace

Ursula has excelled as an auditor for a large financial consulting firm. She loves building mutually beneficial relationships and is extremely well liked by her clients. Ursula likely has a

________ theory is a model of motivation that explains how people strive for fairness and justice in social exchanges or give-and-take relationships.

According to Herzberg's theory, if employees dislike their jobs, managers should

Which of the following is a process perspective on motivation?

Iman's manager, using ________, required him to give up his company car because he had missed sales goals for four consecutive quarters.

Because the production division at Ricklin's Fences is $10,000 below budget due to process improvements, this year 25 percent of the savings will be returned to the division to spend as desired as a form of

Goal-setting theory suggests that behavior tends to be repeated if it has positive consequences and tends not to be repeated if it has negative consequences.

________ is the use of desirable consequences to strengthen a particular behavior.

Job ________ involves division of an organization's work among its employees and applies motivational theories to jobs to increase satisfaction and performance.

In using reinforcement, a manager should

Job ________ is the process of increasing the number of tasks in a job to increase variety and motivation.

Colin is a branch manager for a large freight company. He has noticed low morale lately, perhaps because of the cramped quarters, stricter policies, and lack of raises this year. According to Herzberg, Colin should first concentrate on

Maslow's levels of needs, in order from lowest (most basic) to highest level, are

It has been two years since any employee has received a bonus at Cloud9, and the possibility of getting one no longer seems to motivate employees. In this case, management has inadvertently applied

When workers perceive they are being treated fairly on the job, they are most likely to

Grant's manager just told his team about this year's contest, the winner of which will receive an all-expense paid trip to Taiwan. Grant does not like to travel to places where he can't speak the language, so he is not very enthusiastic. This reward has a high valence for Grant.

Well-being is the combined impact of all of the following EXCEPT

To use positive reinforcement, give praise to employees not for showing up for work on time (an expected part of any job) but for showing up early.

According to Herzberg, which of the following is an example of a hygiene factor?

Define the self-determination theory and explain the three innate needs that influence behavior and well-being.