Exam 12: Motivating Employees: Achieving Superior Performance in the Workplace

Job ________ is the opposite of ________.

After struggling with the accounting training, Aaron is unsure whether he can complete the end-of-year financial reporting with no errors in the time allotted. In this case, Aaron is low on the ________ element of expectancy theory.

This question contains several parts; be sure to answer each. First, define and explain the four types of reinforcement, including their effect on behavior. Next, imagine that you manage several hundred flight attendants as a flight services manager for a major airline. You have been receiving too many complaints about flight attendants being rude to passengers. In what ways might you use positive reinforcement to improve the situation? How might you use punishment?

Imagine that you are the front-end manager of a supermarket. You manage all the cashiers, baggers, and the customer-service desk. Recognizing that each of these jobs is repetitive without much variety, you want to enrich each job to increase employee engagement and satisfaction. How might you enrich the jobs you manage?

The HR manager told Stella that the company pays the total health insurance costs for a family of four. As a single woman, this benefit did not seem especially important to her right now. Here, Stella is low on the ________ element of expectancy theory.

Which of the following is NOT a contingency factor in the job characteristics model?

________ is the process of building into a job such motivating factors as recognition and achievement.

Discuss how you would use McClelland's acquired needs theory to motivate employees.

A sales commission is an example of a ________ compensation plan.

Armando has a summer job hand-dyeing shirts that will be sold on the boardwalk. He is paid $5.00 per shirt. Armando is being paid on a ________ compensation plan.

Amazon recently announced that they were raising the minimum wage for all employees to $15 to address the low-wages of its employees. Amazon

Simplified, repetitive jobs lead to job dissatisfaction, poor mental health, and a low sense of accomplishment and personal growth.

Why is self-management an important skill to have? How can you improve your own self-management skills?

To achieve psychological growth, according to the self-determination theory, people need to satisfy the three innate needs: ________, autonomy, and competence.

McClelland's need for achievement corresponds most closely to

A technician who is responsible for keeping an airport's control tower's electronic equipment in working order has higher ________ than a person welcoming you at a hotel.

In equity theory, employees are motivated to

Going Green has begun to offer its employees the option of buying stock in the company as a benefit because they do not offer a retirement package. What employee behavior will Going Green most likely see?

________ is the extent to which a job allows an employee to make decisions about scheduling different tasks and deciding how to perform them.

According to goal-setting theory, goal setting helps motivate you by doing all the following EXCEPT