Question 1

What is the purpose of relative filters?

Accepted Answer

A)  generate historical and real-time reports for the previous week 
B)  generate historical time reports for the previous week 
C)  filter spam emails from reaching the email queues 
D)  report on previous port usage 
A)  generate historical and real-time reports for the previous week 
B)  generate historical time reports for the previous week 
C)  filter spam emails from reaching the email queues 
D)  report on previous port usage

Question 2

Which of the following is not an input that is required when you install Cisco Unified CCX?

Accepted Answer

A)  application username 
B)  platform administrator username 
C)  IP address 
D)  default language 
E)  time zone 
A)  application username 
B)  platform administrator username 
C)  IP address 
D)  default language 
E)  time zone

Question 3

Which phones must be associated to the RmCm application user account?

Accepted Answer

A)  all phones 
B)  none, because that user account is not used for phone association 
C)  only agent phones that are used with the Cisco Finesse agent desktop 
D)  only Cisco Finesse IPPA phones 
A)  all phones 
B)  none, because that user account is not used for phone association 
C)  only agent phones that are used with the Cisco Finesse agent desktop 
D)  only Cisco Finesse IPPA phones

Question 4

Which step can be used to trap runtime script errors and recover gracefully?

Accepted Answer

A)  Set 
B)  Call Subflow 
C)  On Exception Goto 
D)  Get Reporting Statistic 
A)  Set 
B)  Call Subflow 
C)  On Exception Goto 
D)  Get Reporting Statistic

Question 5

Which three fields are used in defining a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)

Accepted Answer

A)  Agent Name 
B)  WrapUp Time 
C)  Service Level 
D)  Overflow CSQ 
E)  Automatic Work
F) Unified CCX Application 
A)  Agent Name 
B)  WrapUp Time 
C)  Service Level 
D)  Overflow CSQ 
E)  Automatic Work
F) Unified CCX Application

Question 6

Which server cannot be configured during the installation phase when installing Cisco Unified Contact Center Express on Cisco Unified Computing System servers?

Accepted Answer

A)  Cisco Unified Communications Manager server 
B)  DNS server 
C)  NTP server 
D)  SMTP server 
A)  Cisco Unified Communications Manager server 
B)  DNS server 
C)  NTP server 
D)  SMTP server

Question 7

Which interface is used to configure debug parameters for log files?

Accepted Answer

A)  Datastore Control Center 
B)  trace configuration 
C)  system parameters 
D)  Control Center 
A)  Datastore Control Center 
B)  trace configuration 
C)  system parameters 
D)  Control Center

Question 8

Where are CTI route points added or configured for Cisco Unified Contact Center Express?

Accepted Answer

A)  Cisco Unified Contact Center Express Media Subsystem 
B)  Cisco Unified CallManager Device Configuration 
C)  Cisco Unified Contact Center Express Directory Management 
D)  Cisco Supervisor Desktop 
E)  Cisco CRS Administration, JTAPI Trigger Creation 
A)  Cisco Unified Contact Center Express Media Subsystem 
B)  Cisco Unified CallManager Device Configuration 
C)  Cisco Unified Contact Center Express Directory Management 
D)  Cisco Supervisor Desktop 
E)  Cisco CRS Administration, JTAPI Trigger Creation

Question 9

An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account number field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop application and execute a database lookup from the CRM database server, in order to retrieve the customer record. Which product provides these capabilities at the lowest cost?

Accepted Answer

A)  Cisco Unified IP IVR 
B)  Cisco Unified CCX Standard 
C)  Cisco Unified CCX Enterprise 
D)  Cisco Unified CCX Premium 
E)  Cisco Unified CCX Enhanced 
A)  Cisco Unified IP IVR 
B)  Cisco Unified CCX Standard 
C)  Cisco Unified CCX Enterprise 
D)  Cisco Unified CCX Premium 
E)  Cisco Unified CCX Enhanced

Question 10

Which two Cisco Unified CCX steps invoke another Unified CCX application script? (Choose two.)

Accepted Answer

A)  CallSubflow step 
B)  On Exception Goto step 
C)  Trigger Application step 
D)  Connect step 
E)  Cache Document 
A)  CallSubflow step 
B)  On Exception Goto step 
C)  Trigger Application step 
D)  Connect step 
E)  Cache Document

Question 11

During runtime, when a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed?

Accepted Answer

A)  Timeout 
B)  SQL Error 
C)  Successful 
D)  No Data 
A)  Timeout 
B)  SQL Error 
C)  Successful 
D)  No Data

Question 12

What is the minimum package that is required to develop a custom Cisco Unified Intelligence Center report for a Cisco Unified Contact Center Express deployment?

Accepted Answer

A)  Cisco Unified CCX Premium 
B)  Cisco Unified CCX Enhanced 
C)  Cisco Unified Intelligence Center Premium 
D)  Cisco Unified Intelligence Center Standard 
A)  Cisco Unified CCX Premium 
B)  Cisco Unified CCX Enhanced 
C)  Cisco Unified Intelligence Center Premium 
D)  Cisco Unified Intelligence Center Standard

Question 13

Which two tasks must an administrator perform on Cisco Desktop Administrator to support presence integration? (Choose two.)

Accepted Answer

A)  Assign a contact list to a CSQ. 
B)  Assign a contact list to a workflow group. 
C)  Assign an SME to a contact list. 
D)  Assign a contact list to a skill. 
E)  Assign an SME to a CSQ. 
A)  Assign a contact list to a CSQ. 
B)  Assign a contact list to a workflow group. 
C)  Assign an SME to a contact list. 
D)  Assign a contact list to a skill. 
E)  Assign an SME to a CSQ.

Question 14

Which three tasks are required to deploy a Cisco Unified CCX application? (Choose three.)

Accepted Answer

A)  create a trigger 
B)  upload script to repository 
C)  restart the Cisco Unified CCX Engine 
D)  specify the maximum number of sessions 
E)  configure default session timeout 
A)  create a trigger 
B)  upload script to repository 
C)  restart the Cisco Unified CCX Engine 
D)  specify the maximum number of sessions 
E)  configure default session timeout

Question 15

Cisco Finesse supports the use of custom call variable layouts. How does the agent desktop determine which layout to use?

Accepted Answer

A)  The name of the layout is passed to the agent desktop via a keyword variable that is named user.layout. 
B)  The layout is associated to the team under Team Resources. 
C)  The layout is associated to the CSQ definition. 
D)  The layout is associated to the desktop layout under Team Resources. 
A)  The name of the layout is passed to the agent desktop via a keyword variable that is named user.layout. 
B)  The layout is associated to the team under Team Resources. 
C)  The layout is associated to the CSQ definition. 
D)  The layout is associated to the desktop layout under Team Resources.

Question 16

If you use skills-based routing, where is the agent selection criteria defined?

Accepted Answer

A)  in the Contact Service Queue definition 
B)  in the Resource definition 
C)  in the Skill definition 
D)  in the Skill Group definition 
A)  in the Contact Service Queue definition 
B)  in the Resource definition 
C)  in the Skill definition 
D)  in the Skill Group definition

Question 17

In a high availability over WAN deployment, which option cannot be across the WAN from the active Cisco Unified Contact Center Express site?

Accepted Answer

A)  ASR or TTS servers 
B)  wallboard server 
C)  SMTP server 
D)  enterprise database 
A)  ASR or TTS servers 
B)  wallboard server 
C)  SMTP server 
D)  enterprise database

Question 18

How is the default eMail address in the eMail Subsystem Configuration page used?

Accepted Answer

A)  It receives all mail sent in the Send eMail step as a bcc. 
B)  It is the From address for emails sent by agents using Agent E-mail. 
C)  It is used if no email contact is specified in the Create eMail step. 
D)  It becomes the From address in the Send eMail step if no address is specified. 
A)  It receives all mail sent in the Send eMail step as a bcc. 
B)  It is the From address for emails sent by agents using Agent E-mail. 
C)  It is used if no email contact is specified in the Create eMail step. 
D)  It becomes the From address in the Send eMail step if no address is specified.

Question 19

Which type of information is available from the Cisco Unified Contact Center Express Control Center?

Accepted Answer

A)  database replication status 
B)  system parameters configuration 
C)  date and time of most recent failure 
D)  Cisco Unified Communications Manager cluster status 
A)  database replication status 
B)  system parameters configuration 
C)  date and time of most recent failure 
D)  Cisco Unified Communications Manager cluster status

Question 20

Which two steps check out a database connection from the connection pool? (Choose two.)

Accepted Answer

A)  DB Get 
B)  DB Read 
C)  DB Write 
D)  DB Release 
A)  DB Get 
B)  DB Read 
C)  DB Write 
D)  DB Release

Exam 45: Cisco Meraki Solutions Specialist

What is the purpose of relative filters?

Which of the following is not an input that is required when you install Cisco Unified CCX?

Which phones must be associated to the RmCm application user account?

Which step can be used to trap runtime script errors and recover gracefully?

Which three fields are used in defining a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)

Which server cannot be configured during the installation phase when installing Cisco Unified Contact Center Express on Cisco Unified Computing System servers?

Which interface is used to configure debug parameters for log files?

Where are CTI route points added or configured for Cisco Unified Contact Center Express?

Which two Cisco Unified CCX steps invoke another Unified CCX application script? (Choose two.)

During runtime, when a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed?

What is the minimum package that is required to develop a custom Cisco Unified Intelligence Center report for a Cisco Unified Contact Center Express deployment?

Which two tasks must an administrator perform on Cisco Desktop Administrator to support presence integration? (Choose two.)

Which three tasks are required to deploy a Cisco Unified CCX application? (Choose three.)

Cisco Finesse supports the use of custom call variable layouts. How does the agent desktop determine which layout to use?

If you use skills-based routing, where is the agent selection criteria defined?

In a high availability over WAN deployment, which option cannot be across the WAN from the active Cisco Unified Contact Center Express site?

How is the default eMail address in the eMail Subsystem Configuration page used?

Which type of information is available from the Cisco Unified Contact Center Express Control Center?

Which two steps check out a database connection from the connection pool? (Choose two.)

Supporting Cisco Data Center System Devices (DCTECH)

Cisco Certified Technician Routing & Switching (RSTECH)

Understanding Cisco Cybersecurity Operations Fundamentals (CBROPS)

Cisco Certified Network Associate (CCNA)

Managing Industrial Networks with Cisco Networking Technologies (IMINS)

DevNet Associate (DEVASC)

Conducting Forensic Analysis and Incident Response Using Cisco CyberOps Technologies (CBRFIR)

Implementing Cisco Enterprise Advanced Routing and Services (ENARSI)

Implementing Cisco SD-WAN Solutions (ENSDWI)

Designing Cisco Enterprise Networks (ENSLD)

Designing Cisco Enterprise Wireless Networks (300-425 ENWLSD)

Implementing Cisco Enterprise Wireless Networks (300-430 ENWLSI)

Automating Cisco Enterprise Solutions (ENAUTO)

Implementing Cisco Service Provider Advanced Routing Solutions (SPRI)

Implementing Cisco Service Provider VPN Services (SPVI)

Designing Cisco Data Center Infrastructure (DCID)

Troubleshooting Cisco Data Center Infrastructure (DCIT)

Implementing Cisco Application Centric Infrastructure (DCACI)

Configuring Cisco MDS 9000 Series Switches (DCSAN)

Implementing Cisco Application Centric Infrastructure - Advanced

Automating Cisco Data Center Solutions (DCAUTO)

Securing Networks with Cisco Firepower (300-710 SNCF)

Implementing and Configuring Cisco Identity Services Engine (300-715 SISE)

Securing Email with Cisco Email Security Appliance (300-720 SESA)

Securing the Web with Cisco Web Security Appliance (300-725 SWSA)

Implementing Secure Solutions with Virtual Private Networks (SVPN 300-730)

Automating Cisco Security Solutions (SAUTO)

Implementing Cisco Collaboration Applications (CLICA)

Implementing Cisco Advanced Call Control and Mobility Services (CLASSM)

Implementing Cisco Collaboration Cloud and Edge Solutions

Implementing Cisco Collaboration Conferencing

Automating Cisco Collaboration Solutions (CLAUTO)

Implementing DevOps Solutions and Practices using Cisco Platforms (DEVOPS)

Developing Solutions Using Cisco IoT and Edge Platforms (DEVIOT)

Developing Applications for Cisco Webex and Webex Devices (DEVWBX)

Performing CyberOps Using Core Security Technologies (CBRCOR)

Implementing Cisco Enterprise Network Core Technologies (ENCOR)

Implementing and Operating Cisco Service Provider Network Core Technologies (SPCOR)

Implementing and Operating Cisco Data Center Core Technologies (DCCOR)

Implementing and Operating Cisco Security Core Technologies

Implementing Cisco Collaboration Core Technologies (CLCOR)

Developing Applications using Cisco Core Platforms and APIs (DEVCOR)

CCDE Design Written

Deploying Cisco Unified Contact Center Express

Securing Cisco Networks with Sourcefire FireAMP Endpoints

Designing Cisco Unified Contact Center Enterprise (UCCED)

Implementing and Supporting Cisco Unified Contact Center Enterprise (UCCEIS)

Cisco Collaboration SaaS Authorization Exam

Cisco Security Architecture for System Engineers

Adopting The Cisco Business Architecture Approach (DTBAA)

Cisco Customer Success Manager (CSM)

Mastering The Cisco Business Architecture Discipline (DTBAD)

Filters