Question 1

What is the maximum number of contacts that Cisco Finesse supports in a phone book?

Accepted Answer

A)  2000 
B)  1500 
C)  500 
D)  300 
A)  2000 
B)  1500 
C)  500 
D)  300

Question 2

Which two Cisco Unified CCX steps would make an HTTP request? (Choose two.)

Accepted Answer

A)  Create URL Document 
B)  Write Document 
C)  Cache Document 
D)  Send Http Response 
A)  Create URL Document 
B)  Write Document 
C)  Cache Document 
D)  Send Http Response

Question 3

Which two Cisco Unified CCX steps invoke another Cisco Unified CCX application script? (Choose two.)

Accepted Answer

A)  CallSubflow step 
B)  On Exception Goto step 
C)  Trigger Application step 
D)  Connect step 
A)  CallSubflow step 
B)  On Exception Goto step 
C)  Trigger Application step 
D)  Connect step

Question 4

Which tab on the Cisco Finesse agent desktop hosts the gadget for agents to accept or initiate a call?

Accepted Answer

A)  The My Statistics tab hosts the gadget. 
B)  The Home tab hosts the gadget. 
C)  The Manage Customer tab hosts the gadget. 
D)  The gadget to initiate or accept a call is common and is not tied to a specific tab. 
A)  The My Statistics tab hosts the gadget. 
B)  The Home tab hosts the gadget. 
C)  The Manage Customer tab hosts the gadget. 
D)  The gadget to initiate or accept a call is common and is not tied to a specific tab.

Question 5

Which deployment option is invalid for Cisco Unified Contact Center Express?

Accepted Answer

A)  a two-node Cisco Unified Contact Center Express cluster connected to a Cisco Unified Communications Manager cluster 
B)  a one-node Cisco Unified Contact Center Express cluster connected to two Cisco Unified Communications Manager clusters 
C)  a one-node Cisco Unified Contact Center Express cluster connected to a Cisco Unified Communications Manager Express router 
D)  two Cisco Unified Contact Center Express clusters, each with two nodes, connected to the same Cisco Unified Cisco Unified Communications Manager cluster 
A)  a two-node Cisco Unified Contact Center Express cluster connected to a Cisco Unified Communications Manager cluster 
B)  a one-node Cisco Unified Contact Center Express cluster connected to two Cisco Unified Communications Manager clusters 
C)  a one-node Cisco Unified Contact Center Express cluster connected to a Cisco Unified Communications Manager Express router 
D)  two Cisco Unified Contact Center Express clusters, each with two nodes, connected to the same Cisco Unified Cisco Unified Communications Manager cluster

Question 6

You are designing a Cisco Unified Contact Center Express system with four requirements: 250 configured agents 150 agents maximum logged in at any given time 30 agents able to make outbound calls 20 agents able to answer emails How many premium seats should be purchased?

Accepted Answer

A)  150 seats 
B)  180 seats 
C)  200 seats 
D)  250 seats 
A)  150 seats 
B)  180 seats 
C)  200 seats 
D)  250 seats

Question 7

Which statement is true about the ability to look up customers in Cisco Context Service?

Accepted Answer

A)  Exactly one customer object is returned, based on the search parameters that are provided 
B)  If more than one customer object is found, a failure is returned, based on the search parameters that are provided. 
C)  An array of customer objects is returned, based on the search parameters that are provided. 
D)  Cisco Context Service does not provide the ability to look up customers. 
A)  Exactly one customer object is returned, based on the search parameters that are provided 
B)  If more than one customer object is found, a failure is returned, based on the search parameters that are provided. 
C)  An array of customer objects is returned, based on the search parameters that are provided. 
D)  Cisco Context Service does not provide the ability to look up customers.

Question 8

What are the peripheral variables in the Set Enterprise Call Info step related to?

Accepted Answer

A)  call variables 
B)  custom variables 
C)  script parameters that are passed from the application configuration 
D)  ECC variables 
A)  call variables 
B)  custom variables 
C)  script parameters that are passed from the application configuration 
D)  ECC variables

Question 9

Which three tasks can an agent perform using email? (Choose three.)

Accepted Answer

A)  save the response as a draft 
B)  send the response to the supervisor for review 
C)  transfer the email to another CSQ 
D)  transfer the email to another agent 
E)  mark the email as urgent
F) mark the email as junk 
A)  save the response as a draft 
B)  send the response to the supervisor for review 
C)  transfer the email to another CSQ 
D)  transfer the email to another agent 
E)  mark the email as urgent
F) mark the email as junk

Question 10

An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?

Accepted Answer

A)  Cisco Unified CCX Standard 
B)  Cisco Unified CCX Enhanced 
C)  Cisco Unified CCX Premium 
D)  Cisco Unified CCX Enterprise 
E)  Cisco Unified IP IVR 
A)  Cisco Unified CCX Standard 
B)  Cisco Unified CCX Enhanced 
C)  Cisco Unified CCX Premium 
D)  Cisco Unified CCX Enterprise 
E)  Cisco Unified IP IVR

Question 11

The Cisco Unified CCX license MAC is generated based on which three items? (Choose three.)

Accepted Answer

A)  hostname 
B)  IP address 
C)  gateway address 
D)  physical MAC 
E)  Cisco Unified CCX version 
A)  hostname 
B)  IP address 
C)  gateway address 
D)  physical MAC 
E)  Cisco Unified CCX version

Question 12

What is the maximum number of agent web chat sessions that is supported on the highest class server?

Accepted Answer

A)  25 
B)  50 
C)  75 
D)  100 
A)  25 
B)  50 
C)  75 
D)  100

Question 13

You should perform which three options when troubleshooting a Cisco Unified CCX engine "Java out of memory" crash? (Choose three.)

Accepted Answer

A)  Check the Cisco Unified CCX Serviceability Control Center. 
B)  Collect heap dumps via the Cisco Unified Real-Time Monitoring Tool. 
C)  Collect engine heap performance data via the Cisco Unified Real-Time Monitoring Tool. 
D)  Check to see if the customer has installed any third-party applications. 
E)  Talk to the customer about the deployment and usage pattern. 
A)  Check the Cisco Unified CCX Serviceability Control Center. 
B)  Collect heap dumps via the Cisco Unified Real-Time Monitoring Tool. 
C)  Collect engine heap performance data via the Cisco Unified Real-Time Monitoring Tool. 
D)  Check to see if the customer has installed any third-party applications. 
E)  Talk to the customer about the deployment and usage pattern.

Question 14

In Cisco Unified CCX Administration, what is created on the Communications Manager when you add a Cisco Unified Communications Manager Telephony group?

Accepted Answer

A)  CTI Ports 
B)  CTI Route Point 
C)  Cisco Unified CCX Call Control Group 
D)  Cisco Unified Communications Manager Call Control Group 
A)  CTI Ports 
B)  CTI Route Point 
C)  Cisco Unified CCX Call Control Group 
D)  Cisco Unified Communications Manager Call Control Group

Question 15

Which option enables you to monitor previous agent seat license usage?

Accepted Answer

A)  traffic analysis historical report 
B)  port and agent seat utilization historical report in Cisco Unified Intelligence Center 
C)  port-monitoring tool in Cisco Unified Communications Manager Real-Time Monitoring Tool 
D)  overall Cisco Unified CCX stats in Cisco Unified Communications Manager Real-Time Monitoring Tool 
A)  traffic analysis historical report 
B)  port and agent seat utilization historical report in Cisco Unified Intelligence Center 
C)  port-monitoring tool in Cisco Unified Communications Manager Real-Time Monitoring Tool 
D)  overall Cisco Unified CCX stats in Cisco Unified Communications Manager Real-Time Monitoring Tool

Question 16

Which step library is included in the license for Cisco Unified CCX Standard?

Accepted Answer

A)  ICM steps 
B)  email steps 
C)  document steps 
D)  database steps 
A)  ICM steps 
B)  email steps 
C)  document steps 
D)  database steps

Question 17

Which three fields are used in defining a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)

Accepted Answer

A)  Agent Name 
B)  WrapUp Time 
C)  Service Level 
D)  Overflow CSQ 
E)  Automatic Work
F) CCX Application 
A)  Agent Name 
B)  WrapUp Time 
C)  Service Level 
D)  Overflow CSQ 
E)  Automatic Work
F) CCX Application

Question 18

Which three of the following tasks can be performed using Cisco Unified Real-Time Monitoring Tool? (Choose three.)

Accepted Answer

A)  collect trace files 
B)  stop and start Cisco Unified CCX services 
C)  view syslog messages 
D)  perform backup and restore functions 
E)  monitor the health of the Cisco Unified CCX system 
A)  collect trace files 
B)  stop and start Cisco Unified CCX services 
C)  view syslog messages 
D)  perform backup and restore functions 
E)  monitor the health of the Cisco Unified CCX system

Question 19

Which information is readable to Cisco Collaboration Software in the cloud?

Accepted Answer

A)  PII 
B)  plain text name value pair 
C)  PII and plain text name value pair 
D)  No information is readable to Cisco collaboration Software. 
A)  PII 
B)  plain text name value pair 
C)  PII and plain text name value pair 
D)  No information is readable to Cisco collaboration Software.

Question 20

A preview outbound dialer uses which source and destination resources?

Accepted Answer

A)  a CTI port to the customer 
B)  the ACD line of the agent to the customer 
C)  the personal line of the agent to the customer 
D)  a CTI port to the agent, then redirected to the customer 
A)  a CTI port to the customer 
B)  the ACD line of the agent to the customer 
C)  the personal line of the agent to the customer 
D)  a CTI port to the agent, then redirected to the customer

Exam 45: Cisco Meraki Solutions Specialist

What is the maximum number of contacts that Cisco Finesse supports in a phone book?

Which two Cisco Unified CCX steps would make an HTTP request? (Choose two.)

Which two Cisco Unified CCX steps invoke another Cisco Unified CCX application script? (Choose two.)

Which tab on the Cisco Finesse agent desktop hosts the gadget for agents to accept or initiate a call?

Which deployment option is invalid for Cisco Unified Contact Center Express?

You are designing a Cisco Unified Contact Center Express system with four requirements: 250 configured agents 150 agents maximum logged in at any given time 30 agents able to make outbound calls 20 agents able to answer emails How many premium seats should be purchased?

Which statement is true about the ability to look up customers in Cisco Context Service?

What are the peripheral variables in the Set Enterprise Call Info step related to?

Which three tasks can an agent perform using email? (Choose three.)

The Cisco Unified CCX license MAC is generated based on which three items? (Choose three.)

What is the maximum number of agent web chat sessions that is supported on the highest class server?

You should perform which three options when troubleshooting a Cisco Unified CCX engine "Java out of memory" crash? (Choose three.)

In Cisco Unified CCX Administration, what is created on the Communications Manager when you add a Cisco Unified Communications Manager Telephony group?

Which option enables you to monitor previous agent seat license usage?

Which step library is included in the license for Cisco Unified CCX Standard?

Which three fields are used in defining a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)

Which three of the following tasks can be performed using Cisco Unified Real-Time Monitoring Tool? (Choose three.)

Which information is readable to Cisco Collaboration Software in the cloud?

A preview outbound dialer uses which source and destination resources?

Supporting Cisco Data Center System Devices (DCTECH)

Cisco Certified Technician Routing & Switching (RSTECH)

Understanding Cisco Cybersecurity Operations Fundamentals (CBROPS)

Cisco Certified Network Associate (CCNA)

Managing Industrial Networks with Cisco Networking Technologies (IMINS)

DevNet Associate (DEVASC)

Conducting Forensic Analysis and Incident Response Using Cisco CyberOps Technologies (CBRFIR)

Implementing Cisco Enterprise Advanced Routing and Services (ENARSI)

Implementing Cisco SD-WAN Solutions (ENSDWI)

Designing Cisco Enterprise Networks (ENSLD)

Designing Cisco Enterprise Wireless Networks (300-425 ENWLSD)

Implementing Cisco Enterprise Wireless Networks (300-430 ENWLSI)

Automating Cisco Enterprise Solutions (ENAUTO)

Implementing Cisco Service Provider Advanced Routing Solutions (SPRI)

Implementing Cisco Service Provider VPN Services (SPVI)

Designing Cisco Data Center Infrastructure (DCID)

Troubleshooting Cisco Data Center Infrastructure (DCIT)

Implementing Cisco Application Centric Infrastructure (DCACI)

Configuring Cisco MDS 9000 Series Switches (DCSAN)

Implementing Cisco Application Centric Infrastructure - Advanced

Automating Cisco Data Center Solutions (DCAUTO)

Securing Networks with Cisco Firepower (300-710 SNCF)

Implementing and Configuring Cisco Identity Services Engine (300-715 SISE)

Securing Email with Cisco Email Security Appliance (300-720 SESA)

Securing the Web with Cisco Web Security Appliance (300-725 SWSA)

Implementing Secure Solutions with Virtual Private Networks (SVPN 300-730)

Automating Cisco Security Solutions (SAUTO)

Implementing Cisco Collaboration Applications (CLICA)

Implementing Cisco Advanced Call Control and Mobility Services (CLASSM)

Implementing Cisco Collaboration Cloud and Edge Solutions

Implementing Cisco Collaboration Conferencing

Automating Cisco Collaboration Solutions (CLAUTO)

Implementing DevOps Solutions and Practices using Cisco Platforms (DEVOPS)

Developing Solutions Using Cisco IoT and Edge Platforms (DEVIOT)

Developing Applications for Cisco Webex and Webex Devices (DEVWBX)

Performing CyberOps Using Core Security Technologies (CBRCOR)

Implementing Cisco Enterprise Network Core Technologies (ENCOR)

Implementing and Operating Cisco Service Provider Network Core Technologies (SPCOR)

Implementing and Operating Cisco Data Center Core Technologies (DCCOR)

Implementing and Operating Cisco Security Core Technologies

Implementing Cisco Collaboration Core Technologies (CLCOR)

Developing Applications using Cisco Core Platforms and APIs (DEVCOR)

CCDE Design Written

Deploying Cisco Unified Contact Center Express

Securing Cisco Networks with Sourcefire FireAMP Endpoints

Designing Cisco Unified Contact Center Enterprise (UCCED)

Implementing and Supporting Cisco Unified Contact Center Enterprise (UCCEIS)

Cisco Collaboration SaaS Authorization Exam

Cisco Security Architecture for System Engineers

Adopting The Cisco Business Architecture Approach (DTBAA)

Cisco Customer Success Manager (CSM)

Mastering The Cisco Business Architecture Discipline (DTBAD)

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