Question 1

Which subsystem processes connections between the Cisco Unified CCX server and the enterprise databases?

Accepted Answer

A)  Media 
B)  Unified CM Telephony 
C)  Database 
D)  Configuration Data Store 
A)  Media 
B)  Unified CM Telephony 
C)  Database 
D)  Configuration Data Store

Question 2

Which criterion can be used to control supervisor workflows?

Accepted Answer

A)  length of time an agent is in the NotReady state 
B)  number of agents logged in 
C)  number of calls abandoned 
D)  duration of oldest call in queue 
A)  length of time an agent is in the NotReady state 
B)  number of agents logged in 
C)  number of calls abandoned 
D)  duration of oldest call in queue

Question 3

Where can you start, stop, and restart Cisco Unified Contact Center Express services?

Accepted Answer

A)  Control Center on Cisco Unified Contact Center Express Serviceability 
B)  System page on Cisco Unified Contact Center Express Administration 
C)  Cisco Desktop Administrator 
D)  Cisco Unified Communications Operating System Administration 
A)  Control Center on Cisco Unified Contact Center Express Serviceability 
B)  System page on Cisco Unified Contact Center Express Administration 
C)  Cisco Desktop Administrator 
D)  Cisco Unified Communications Operating System Administration

Question 4

Which facility is provided to debug a Cisco Unified CCX script live with a real voice call?

Accepted Answer

A)  Cisco Unified Contact Center Express Editor 
B)  Reactive Debugging 
C)  Accept Step 
D)  Proactive Debugging 
A)  Cisco Unified Contact Center Express Editor 
B)  Reactive Debugging 
C)  Accept Step 
D)  Proactive Debugging

Question 5

What is the purpose of relative filters?

Accepted Answer

A)  to generate historical and real-time reports for the previous week 
B)  to generate historical time reports for the previous week 
C)  to filter spam emails from reaching the email queues 
D)  to report on previous port usage 
A)  to generate historical and real-time reports for the previous week 
B)  to generate historical time reports for the previous week 
C)  to filter spam emails from reaching the email queues 
D)  to report on previous port usage

Question 6

In the Expression Editor panel of Cisco Unified CCX Script Editor, what are three reasons to use the Java tab? (Choose three.)

Accepted Answer

A)  to invoke a specified method of a custom Java class 
B)  to reference a variable of a custom Java Object 
C)  to pass variables between two different workflows 
D)  to create an object for the purpose of executing methods on a remote computer 
E)  to get a reference to the Contact and Session states
F) to allow for arguments to be passed to a specified method 
A)  to invoke a specified method of a custom Java class 
B)  to reference a variable of a custom Java Object 
C)  to pass variables between two different workflows 
D)  to create an object for the purpose of executing methods on a remote computer 
E)  to get a reference to the Contact and Session states
F) to allow for arguments to be passed to a specified method

Question 7

In a Cisco Unified Contact Center Express application script, a number is read from an external database. The number must then be played out as part of a prompt. Which Cisco Unified CCX Editor step creates a new prompt that can play out the number?

Accepted Answer

A)  Create Container Prompt 
B)  Create Generated Prompt 
C)  Create Language Prompt 
D)  Create Conditional Prompt 
A)  Create Container Prompt 
B)  Create Generated Prompt 
C)  Create Language Prompt 
D)  Create Conditional Prompt

Question 8

If you have not configured the database subsystem, what is the status of the database subsystem on the Control Center page of AppAdmin?

Accepted Answer

A)  partial service 
B)  out of service 
C)  shutdown 
D)  not configured 
A)  partial service 
B)  out of service 
C)  shutdown 
D)  not configured

Question 9

In Cisco Unified Contact Center Express Serviceability, what is the status of the database subsystem on the Control Center page if the database subsystem is not configured?

Accepted Answer

A)  not configured 
B)  shutdown 
C)  out of service 
D)  partial service 
A)  not configured 
B)  shutdown 
C)  out of service 
D)  partial service

Question 10

Which statement is true about Cisco Context Service?

Accepted Answer

A)  A POD can map to multiple fieldsets. 
B)  A POD can map to a fieldset. 
C)  The runtime connector is responsible for account and password management 
D)  Every customer is mapped to a maximum of one POD. 
A)  A POD can map to multiple fieldsets. 
B)  A POD can map to a fieldset. 
C)  The runtime connector is responsible for account and password management 
D)  Every customer is mapped to a maximum of one POD.

Question 11

Which tool allows partners to perform these actions? a) validate all parameters (for example, number of inbound agents, number of inbound and outbound IVR ports, etc.) of a target Cisco Unified CCX configuration) b) recommend servers based on the validated configuration (a prerequisite for the Cisco assessment-to-quality bid assurance process)

Accepted Answer

A)  Cisco Solution Expert Tool 
B)  Cisco Unified CCX Sizing Tool 
C)  Cisco Unified Expert Advisor Tool 
D)  Cisco Unified Communications Sizing Tool 
A)  Cisco Solution Expert Tool 
B)  Cisco Unified CCX Sizing Tool 
C)  Cisco Unified Expert Advisor Tool 
D)  Cisco Unified Communications Sizing Tool

Question 12

Which Cisco Unified Contact Center Express platform set supports the use of an embedded Internet browser within the Cisco Agent Desktop?

Accepted Answer

A)  Premium only 
B)  Enhanced and Premium only 
C)  Standard, Enhanced, and Premium 
D)  Cisco Unified Contact Center Express does not support an embedded Internet browser 
A)  Premium only 
B)  Enhanced and Premium only 
C)  Standard, Enhanced, and Premium 
D)  Cisco Unified Contact Center Express does not support an embedded Internet browser

Question 13

How many languages can be installed for the Cisco Agent Desktop (CAD) and the Cisco Supervisor Desktop (CSD)?

Accepted Answer

A)  one language for both the CAD and the CSD 
B)  one language for the CAD and a different language for the CSD 
C)  two languages for the CAD and one language for the CSD 
D)  two languages for both the CAD and the CSD 
A)  one language for both the CAD and the CSD 
B)  one language for the CAD and a different language for the CSD 
C)  two languages for the CAD and one language for the CSD 
D)  two languages for both the CAD and the CSD

Question 14

Which type of information is available from the Cisco Unified Contact Center Express Control Center?

Accepted Answer

A)  database replication status 
B)  system parameters configuration 
C)  date and time of most recent service status 
D)  Cisco Unified Communications Manager cluster status 
A)  database replication status 
B)  system parameters configuration 
C)  date and time of most recent service status 
D)  Cisco Unified Communications Manager cluster status

Question 15

Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)

Accepted Answer

A)  A supervisor can use Finesse IPPA to act as an agent and accept calls. 
B)  An agent can sign in to Finesse IPPA and initiate call recording. 
C)  A supervisor can sign in to Finesse IPPA and initiate call recording. 
D)  An agent using Finesse IPPA can enter Not Ready, Sign-out, and Wrap-up reasons. 
E)  Agents can log in to Finesse IPPA with Cisco Unified CCX deployed using a Standard license. 
A)  A supervisor can use Finesse IPPA to act as an agent and accept calls. 
B)  An agent can sign in to Finesse IPPA and initiate call recording. 
C)  A supervisor can sign in to Finesse IPPA and initiate call recording. 
D)  An agent using Finesse IPPA can enter Not Ready, Sign-out, and Wrap-up reasons. 
E)  Agents can log in to Finesse IPPA with Cisco Unified CCX deployed using a Standard license.

Question 16

Which three Cisco Unified Contact Center Express Application Administration tasks may be performed by a supervisor who does not have administrative privilege? (Choose three.)

Accepted Answer

A)  Delete a resource group. 
B)  Remove a skill from a CSQ. 
C)  Enable automatic work on a CSQ. 
D)  Modify the skill competence level of an agent. 
E)  Create a resource.
F) Delete a skill 
A)  Delete a resource group. 
B)  Remove a skill from a CSQ. 
C)  Enable automatic work on a CSQ. 
D)  Modify the skill competence level of an agent. 
E)  Create a resource.
F) Delete a skill

Question 17

Which three features are included in Cisco Unified Contact Center Express Supervisor Desktop? (Choose three.)

Accepted Answer

A)  graphical reports 
B)  dockable windows 
C)  access to chat logs 
D)  URL push to agents 
E)  send an email to an agent
F) send a call in queue to a specific agent 
A)  graphical reports 
B)  dockable windows 
C)  access to chat logs 
D)  URL push to agents 
E)  send an email to an agent
F) send a call in queue to a specific agent

Question 18

The Cisco Unified Real-Time Monitoring Tool enables you to do which three options? (Choose three.)

Accepted Answer

A)  Plot and view performance data. 
B)  Monitor the replication status of historical data store. 
C)  Monitor the Cisco Unified CCX CTI port status and take corrective action. 
D)  Download log files from Cisco Unified CCX nodes. 
E)  Check the number of active calls in the Cisco Unified CCX system.
F) Monitor the WAN link status. 
A)  Plot and view performance data. 
B)  Monitor the replication status of historical data store. 
C)  Monitor the Cisco Unified CCX CTI port status and take corrective action. 
D)  Download log files from Cisco Unified CCX nodes. 
E)  Check the number of active calls in the Cisco Unified CCX system.
F) Monitor the WAN link status.

Question 19

A customer purchases 200 Cisco Unified Contact Center Express Premium agent seats. In order to run a 30-port outbound IVR campaign, which two additional items must the customer purchase? (Choose two.)

Accepted Answer

A)  30 outbound IVR ports 
B)  a router 
C)  30 agent seats 
D)  15 agent seats 
E)  a gateway 
A)  30 outbound IVR ports 
B)  a router 
C)  30 agent seats 
D)  15 agent seats 
E)  a gateway

Question 20

What is the maximum number of concurrent agent web chat sessions that are supported on the highest class server?

Accepted Answer

A)  75 
B)  25 
C)  50 
D)  120 
A)  75 
B)  25 
C)  50 
D)  120

Exam 45: Cisco Meraki Solutions Specialist

Which subsystem processes connections between the Cisco Unified CCX server and the enterprise databases?

Which criterion can be used to control supervisor workflows?

Where can you start, stop, and restart Cisco Unified Contact Center Express services?

Which facility is provided to debug a Cisco Unified CCX script live with a real voice call?

What is the purpose of relative filters?

In the Expression Editor panel of Cisco Unified CCX Script Editor, what are three reasons to use the Java tab? (Choose three.)

In a Cisco Unified Contact Center Express application script, a number is read from an external database. The number must then be played out as part of a prompt. Which Cisco Unified CCX Editor step creates a new prompt that can play out the number?

If you have not configured the database subsystem, what is the status of the database subsystem on the Control Center page of AppAdmin?

In Cisco Unified Contact Center Express Serviceability, what is the status of the database subsystem on the Control Center page if the database subsystem is not configured?

Which statement is true about Cisco Context Service?

Which Cisco Unified Contact Center Express platform set supports the use of an embedded Internet browser within the Cisco Agent Desktop?

How many languages can be installed for the Cisco Agent Desktop (CAD) and the Cisco Supervisor Desktop (CSD)?

Which type of information is available from the Cisco Unified Contact Center Express Control Center?

Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)

Which three Cisco Unified Contact Center Express Application Administration tasks may be performed by a supervisor who does not have administrative privilege? (Choose three.)

Which three features are included in Cisco Unified Contact Center Express Supervisor Desktop? (Choose three.)

The Cisco Unified Real-Time Monitoring Tool enables you to do which three options? (Choose three.)

A customer purchases 200 Cisco Unified Contact Center Express Premium agent seats. In order to run a 30-port outbound IVR campaign, which two additional items must the customer purchase? (Choose two.)

What is the maximum number of concurrent agent web chat sessions that are supported on the highest class server?

Supporting Cisco Data Center System Devices (DCTECH)

Cisco Certified Technician Routing & Switching (RSTECH)

Understanding Cisco Cybersecurity Operations Fundamentals (CBROPS)

Cisco Certified Network Associate (CCNA)

Managing Industrial Networks with Cisco Networking Technologies (IMINS)

DevNet Associate (DEVASC)

Conducting Forensic Analysis and Incident Response Using Cisco CyberOps Technologies (CBRFIR)

Implementing Cisco Enterprise Advanced Routing and Services (ENARSI)

Implementing Cisco SD-WAN Solutions (ENSDWI)

Designing Cisco Enterprise Networks (ENSLD)

Designing Cisco Enterprise Wireless Networks (300-425 ENWLSD)

Implementing Cisco Enterprise Wireless Networks (300-430 ENWLSI)

Automating Cisco Enterprise Solutions (ENAUTO)

Implementing Cisco Service Provider Advanced Routing Solutions (SPRI)

Implementing Cisco Service Provider VPN Services (SPVI)

Designing Cisco Data Center Infrastructure (DCID)

Troubleshooting Cisco Data Center Infrastructure (DCIT)

Implementing Cisco Application Centric Infrastructure (DCACI)

Configuring Cisco MDS 9000 Series Switches (DCSAN)

Implementing Cisco Application Centric Infrastructure - Advanced

Automating Cisco Data Center Solutions (DCAUTO)

Securing Networks with Cisco Firepower (300-710 SNCF)

Implementing and Configuring Cisco Identity Services Engine (300-715 SISE)

Securing Email with Cisco Email Security Appliance (300-720 SESA)

Securing the Web with Cisco Web Security Appliance (300-725 SWSA)

Implementing Secure Solutions with Virtual Private Networks (SVPN 300-730)

Automating Cisco Security Solutions (SAUTO)

Implementing Cisco Collaboration Applications (CLICA)

Implementing Cisco Advanced Call Control and Mobility Services (CLASSM)

Implementing Cisco Collaboration Cloud and Edge Solutions

Implementing Cisco Collaboration Conferencing

Automating Cisco Collaboration Solutions (CLAUTO)

Implementing DevOps Solutions and Practices using Cisco Platforms (DEVOPS)

Developing Solutions Using Cisco IoT and Edge Platforms (DEVIOT)

Developing Applications for Cisco Webex and Webex Devices (DEVWBX)

Performing CyberOps Using Core Security Technologies (CBRCOR)

Implementing Cisco Enterprise Network Core Technologies (ENCOR)

Implementing and Operating Cisco Service Provider Network Core Technologies (SPCOR)

Implementing and Operating Cisco Data Center Core Technologies (DCCOR)

Implementing and Operating Cisco Security Core Technologies

Implementing Cisco Collaboration Core Technologies (CLCOR)

Developing Applications using Cisco Core Platforms and APIs (DEVCOR)

CCDE Design Written

Deploying Cisco Unified Contact Center Express

Securing Cisco Networks with Sourcefire FireAMP Endpoints

Designing Cisco Unified Contact Center Enterprise (UCCED)

Implementing and Supporting Cisco Unified Contact Center Enterprise (UCCEIS)

Cisco Collaboration SaaS Authorization Exam

Cisco Security Architecture for System Engineers

Adopting The Cisco Business Architecture Approach (DTBAA)

Cisco Customer Success Manager (CSM)

Mastering The Cisco Business Architecture Discipline (DTBAD)

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