Question 1

Which facility is provided to debug a Cisco Unified Contact Center Express script live with a real voice call?

Accepted Answer

A)  Cisco Unified Contact Center Express Editor 
B)  Reactive Debugging 
C)  Accept Step 
D)  Proactive Debugging 
A)  Cisco Unified Contact Center Express Editor 
B)  Reactive Debugging 
C)  Accept Step 
D)  Proactive Debugging

Question 2

Which two resource selection criteria are available for a chat Contact Service Queue? (Choose two.)

Accepted Answer

A)  Longest available 
B)  Least skilled 
C)  Most handled contacts 
D)  Most skilled 
E)  random 
A)  Longest available 
B)  Least skilled 
C)  Most handled contacts 
D)  Most skilled 
E)  random

Question 3

In a Cisco Unified CCX application script, a number is read from an external database. The number must then be played out as part of a prompt. Which Cisco Unified CCX Editor step creates a new prompt that can play out the number?

Accepted Answer

A)  Create Container Prompt 
B)  Create Generated Prompt 
C)  Create Language Prompt 
D)  Create Conditional Prompt 
A)  Create Container Prompt 
B)  Create Generated Prompt 
C)  Create Language Prompt 
D)  Create Conditional Prompt

Question 4

Which tool is used to estimate the hardware server resources that are required for a Cisco Unified CCX deployment?

Accepted Answer

A)  IPC Resource Calculator 
B)  CTI Port Calculator 
C)  Cisco Unified Communications Sizing Tool 
D)  Cisco Unified CCX Applications Administration 
A)  IPC Resource Calculator 
B)  CTI Port Calculator 
C)  Cisco Unified Communications Sizing Tool 
D)  Cisco Unified CCX Applications Administration

Question 5

Which subsystem processes connections between the Cisco Unified Contact Center Express server and the enterprise databases?

Accepted Answer

A)  Media 
B)  Unified CM Telephony 
C)  Database 
D)  Configuration Data Store 
A)  Media 
B)  Unified CM Telephony 
C)  Database 
D)  Configuration Data Store

Question 6

The Agent email feature is available in which Cisco Unified Contact Center Express packages?

Accepted Answer

A)  Premium and Enhanced 
B)  Premium, Enhanced, and Standard 
C)  Premium only 
D)  Premium and Standard 
A)  Premium and Enhanced 
B)  Premium, Enhanced, and Standard 
C)  Premium only 
D)  Premium and Standard

Question 7

What is the minimum package that is required to develop a custom Cisco Unified Intelligence Center report for a Cisco Unified CCX deployment?

Accepted Answer

A)  Cisco Unified CCX Premium 
B)  Cisco Unified CCX Enhanced 
C)  Cisco Unified Intelligence Center Premium 
D)  Cisco Unified Intelligence Center Standard 
A)  Cisco Unified CCX Premium 
B)  Cisco Unified CCX Enhanced 
C)  Cisco Unified Intelligence Center Premium 
D)  Cisco Unified Intelligence Center Standard

Question 8

Agent Email is a Cisco Unified CCX feature available in which of these packages?

Accepted Answer

A)  Premium, Enhanced, and Standard 
B)  Premium only 
C)  Premium and Standard 
D)  Premium and Enhanced 
A)  Premium, Enhanced, and Standard 
B)  Premium only 
C)  Premium and Standard 
D)  Premium and Enhanced

Question 9

Which action would you take to convert a high availability over LAN deployment to high availability over WAN?

Accepted Answer

A)  Apply a ''Warm Standby'' license. 
B)  Apply a ''WAN Standby'' license. 
C)  Do a fresh installation of the whole system as high availability over WAN. 
D)  Reinstall second Cisco Unified CCX node and add it to cluster over WAN. 
A)  Apply a ''Warm Standby'' license. 
B)  Apply a ''WAN Standby'' license. 
C)  Do a fresh installation of the whole system as high availability over WAN. 
D)  Reinstall second Cisco Unified CCX node and add it to cluster over WAN.

Question 10

Which step library is included in the license for Cisco Unified Contact Center Express Standard?

Accepted Answer

A)  ICM steps 
B)  email steps 
C)  document steps 
D)  database steps 
A)  ICM steps 
B)  email steps 
C)  document steps 
D)  database steps

Question 11

In a Cisco Unified Contact Center Express deployment with Cisco Unified Communications Manager Express, which feature is disabled on the Cisco Agent Desktop?

Accepted Answer

A)  recording 
B)  monitoring 
C)  embedded browser 
D)  call-control buttons 
A)  recording 
B)  monitoring 
C)  embedded browser 
D)  call-control buttons

Question 12

What does it mean for a variable in the Application Editor to be defined as a parameter?

Accepted Answer

A)  The variable can be used to pass data to and from subflows. 
B)  The value for that variable can be supplied via Application Configuration in Application Administration. 
C)  The value for that variable is defined by the calling application. 
D)  The variable can be used in conditional steps. 
E)  The variable can be used to pass data to and from VoiceXML applications. 
A)  The variable can be used to pass data to and from subflows. 
B)  The value for that variable can be supplied via Application Configuration in Application Administration. 
C)  The value for that variable is defined by the calling application. 
D)  The variable can be used in conditional steps. 
E)  The variable can be used to pass data to and from VoiceXML applications.

Question 13

A customer purchases 200 Cisco Unified CCX Premium agent seats. Which two additional items must the customer purchase to be able to run a 30-port outbound IVR campaign? (Choose two.)

Accepted Answer

A)  30 outbound IVR ports 
B)  15 agent seats 
C)  gateway 
D)  router 
A)  30 outbound IVR ports 
B)  15 agent seats 
C)  gateway 
D)  router

Question 14

You should perform which three steps when troubleshooting a Cisco Unified Contact Center Express engine "Java out of memory" crash? (Choose three.)

Accepted Answer

A)  Collect the thread dump for Cisco Unified CCX Engine 
B)  Check to see if the customer has installed any third party applications 
C)  Collect engine heap performance data via the Cisco Unified Real-Time Monitoring Tool. 
D)  Collect heap dumps via the Cisco Unified Real-Time Monitoring Tool 
E)  Talk to the customer about the deployment and usage pattern. F, Check the Cisco Unified CCX Serviceability Control Center 
A)  Collect the thread dump for Cisco Unified CCX Engine 
B)  Check to see if the customer has installed any third party applications 
C)  Collect engine heap performance data via the Cisco Unified Real-Time Monitoring Tool. 
D)  Collect heap dumps via the Cisco Unified Real-Time Monitoring Tool 
E)  Talk to the customer about the deployment and usage pattern. F, Check the Cisco Unified CCX Serviceability Control Center

Question 15

Which three components are installed from the Cisco Unified CCX Installer media? (Choose three.)

Accepted Answer

A)  iPlanet Web Server 
B)  Cisco Unified CCX Engine 
C)  Cisco Unified Operations Manager 
D)  Cisco Unified Communications Manager 
E)  Recording Component
F) Informix DB 
A)  iPlanet Web Server 
B)  Cisco Unified CCX Engine 
C)  Cisco Unified Operations Manager 
D)  Cisco Unified Communications Manager 
E)  Recording Component
F) Informix DB

Question 16

Historical reports can be generated using which two Cisco Unified CCX tools? (Choose two.)

Accepted Answer

A)  Historical Reports Data Store 
B)  Historical Reporting Client 
C)  Cisco Unified Intelligence Center 
D)  Cisco Supervisor Desktop 
A)  Historical Reports Data Store 
B)  Historical Reporting Client 
C)  Cisco Unified Intelligence Center 
D)  Cisco Supervisor Desktop

Question 17

Which two Cisco Unified CCX steps should you use if you want to send an HTTP message? (Choose two.)

Accepted Answer

A)  Write Document 
B)  Place Call 
C)  Send HTTP Response 
D)  Cache Document 
E)  Create URL Document 
A)  Write Document 
B)  Place Call 
C)  Send HTTP Response 
D)  Cache Document 
E)  Create URL Document

Question 18

Which three tasks can an agent perform on the Cisco Agent Desktop? (Choose three.)

Accepted Answer

A)  chat with an SME 
B)  send an email to an SME 
C)  send enterprise data to an SME 
D)  transfer a call to an SME 
E)  start a Cisco WebEx session with an SME 
A)  chat with an SME 
B)  send an email to an SME 
C)  send enterprise data to an SME 
D)  transfer a call to an SME 
E)  start a Cisco WebEx session with an SME

Question 19

Which two releases require physical media to be ordered and received prior to patching or upgrading Cisco Unified Contact Center Express? (Choose two.)

Accepted Answer

A)  minor release 
B)  major release 
C)  service update 
D)  engineering special 
A)  minor release 
B)  major release 
C)  service update 
D)  engineering special

Question 20

Where are Cisco Unified CCX users managed and their data stored when deployed with Cisco Unified Communications Manager Express?

Accepted Answer

A)  in Cisco Unified Communications Manager Express with user data stored in the Cisco Unified Contact Center Express database 
B)  in Application Administration with user data stored in the Cisco Unified Contact Center Express database 
C)  in Cisco Unified Communications Manager Express with user data stored in the Cisco Unified Communications Manager Express database 
D)  in Application Administration with user data stored in the Cisco Unified Communications Manager Express database 
A)  in Cisco Unified Communications Manager Express with user data stored in the Cisco Unified Contact Center Express database 
B)  in Application Administration with user data stored in the Cisco Unified Contact Center Express database 
C)  in Cisco Unified Communications Manager Express with user data stored in the Cisco Unified Communications Manager Express database 
D)  in Application Administration with user data stored in the Cisco Unified Communications Manager Express database

Exam 45: Cisco Meraki Solutions Specialist

Which facility is provided to debug a Cisco Unified Contact Center Express script live with a real voice call?

Which two resource selection criteria are available for a chat Contact Service Queue? (Choose two.)

In a Cisco Unified CCX application script, a number is read from an external database. The number must then be played out as part of a prompt. Which Cisco Unified CCX Editor step creates a new prompt that can play out the number?

Which tool is used to estimate the hardware server resources that are required for a Cisco Unified CCX deployment?

Which subsystem processes connections between the Cisco Unified Contact Center Express server and the enterprise databases?

The Agent email feature is available in which Cisco Unified Contact Center Express packages?

What is the minimum package that is required to develop a custom Cisco Unified Intelligence Center report for a Cisco Unified CCX deployment?

Agent Email is a Cisco Unified CCX feature available in which of these packages?

Which action would you take to convert a high availability over LAN deployment to high availability over WAN?

Which step library is included in the license for Cisco Unified Contact Center Express Standard?

In a Cisco Unified Contact Center Express deployment with Cisco Unified Communications Manager Express, which feature is disabled on the Cisco Agent Desktop?

What does it mean for a variable in the Application Editor to be defined as a parameter?

A customer purchases 200 Cisco Unified CCX Premium agent seats. Which two additional items must the customer purchase to be able to run a 30-port outbound IVR campaign? (Choose two.)

You should perform which three steps when troubleshooting a Cisco Unified Contact Center Express engine "Java out of memory" crash? (Choose three.)

Which three components are installed from the Cisco Unified CCX Installer media? (Choose three.)

Historical reports can be generated using which two Cisco Unified CCX tools? (Choose two.)

Which two Cisco Unified CCX steps should you use if you want to send an HTTP message? (Choose two.)

Which three tasks can an agent perform on the Cisco Agent Desktop? (Choose three.)

Which two releases require physical media to be ordered and received prior to patching or upgrading Cisco Unified Contact Center Express? (Choose two.)

Where are Cisco Unified CCX users managed and their data stored when deployed with Cisco Unified Communications Manager Express?

Supporting Cisco Data Center System Devices (DCTECH)

Cisco Certified Technician Routing & Switching (RSTECH)

Understanding Cisco Cybersecurity Operations Fundamentals (CBROPS)

Cisco Certified Network Associate (CCNA)

Managing Industrial Networks with Cisco Networking Technologies (IMINS)

DevNet Associate (DEVASC)

Conducting Forensic Analysis and Incident Response Using Cisco CyberOps Technologies (CBRFIR)

Implementing Cisco Enterprise Advanced Routing and Services (ENARSI)

Implementing Cisco SD-WAN Solutions (ENSDWI)

Designing Cisco Enterprise Networks (ENSLD)

Designing Cisco Enterprise Wireless Networks (300-425 ENWLSD)

Implementing Cisco Enterprise Wireless Networks (300-430 ENWLSI)

Automating Cisco Enterprise Solutions (ENAUTO)

Implementing Cisco Service Provider Advanced Routing Solutions (SPRI)

Implementing Cisco Service Provider VPN Services (SPVI)

Designing Cisco Data Center Infrastructure (DCID)

Troubleshooting Cisco Data Center Infrastructure (DCIT)

Implementing Cisco Application Centric Infrastructure (DCACI)

Configuring Cisco MDS 9000 Series Switches (DCSAN)

Implementing Cisco Application Centric Infrastructure - Advanced

Automating Cisco Data Center Solutions (DCAUTO)

Securing Networks with Cisco Firepower (300-710 SNCF)

Implementing and Configuring Cisco Identity Services Engine (300-715 SISE)

Securing Email with Cisco Email Security Appliance (300-720 SESA)

Securing the Web with Cisco Web Security Appliance (300-725 SWSA)

Implementing Secure Solutions with Virtual Private Networks (SVPN 300-730)

Automating Cisco Security Solutions (SAUTO)

Implementing Cisco Collaboration Applications (CLICA)

Implementing Cisco Advanced Call Control and Mobility Services (CLASSM)

Implementing Cisco Collaboration Cloud and Edge Solutions

Implementing Cisco Collaboration Conferencing

Automating Cisco Collaboration Solutions (CLAUTO)

Implementing DevOps Solutions and Practices using Cisco Platforms (DEVOPS)

Developing Solutions Using Cisco IoT and Edge Platforms (DEVIOT)

Developing Applications for Cisco Webex and Webex Devices (DEVWBX)

Performing CyberOps Using Core Security Technologies (CBRCOR)

Implementing Cisco Enterprise Network Core Technologies (ENCOR)

Implementing and Operating Cisco Service Provider Network Core Technologies (SPCOR)

Implementing and Operating Cisco Data Center Core Technologies (DCCOR)

Implementing and Operating Cisco Security Core Technologies

Implementing Cisco Collaboration Core Technologies (CLCOR)

Developing Applications using Cisco Core Platforms and APIs (DEVCOR)

CCDE Design Written

Deploying Cisco Unified Contact Center Express

Securing Cisco Networks with Sourcefire FireAMP Endpoints

Designing Cisco Unified Contact Center Enterprise (UCCED)

Implementing and Supporting Cisco Unified Contact Center Enterprise (UCCEIS)

Cisco Collaboration SaaS Authorization Exam

Cisco Security Architecture for System Engineers

Adopting The Cisco Business Architecture Approach (DTBAA)

Cisco Customer Success Manager (CSM)

Mastering The Cisco Business Architecture Discipline (DTBAD)

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