Exam 2: ITIL Foundation

Which phase of the ITIL lifecycle provides the following benefit: The Total Cost of Ownership (TCO) of a service can be minimized if all aspects of the service, the processes and the technology are considered during development?

What BEST describes the customers and users of an IT service provider?

Which is an objective of access management?

From the perspective of the service provider, who is the person or group that agrees their service targets?

Which of the following is the best definition of IT service management?

Which is responsible for the production of the service design package (SDP)?

Defining the processes needed to operate a new service is part of:

Which process would be used to compare the value that newer services have offered over those they have replaced?