Exam 2: ITIL Foundation

A configuration model can be used to help (1) Assess the impact and cause of incidents and problems (2) Assess the impact of proposed changes (3) Plan and design new or changed services (4) Plan technology refresh and software upgrades

(Multiple Choice)

4.8/5

(82)

Question 201

Which one of the following is NOT an objective of problem management?

(Multiple Choice)

4.7/5

(71)

Question 202

What are the two MAIN types of activity in problem management?

(Multiple Choice)

4.9/5

(84)

Question 203

Which of these statements about Service Desk staff is CORRECT?

(Multiple Choice)

4.7/5

(74)

Question 204

Which of the following is NOT one of the five individual aspects of service design?

(Multiple Choice)

4.8/5

(69)

Question 205

Which model delivers a view of the services, assets and infrastructure?

(Multiple Choice)

4.9/5

(65)

Question 206

In many organizations the role of Incident Manager is assigned to the Service Desk. It is important that the Incident Manager is given the authority to:

(Multiple Choice)

4.9/5

(76)

Question 207

Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?

(Multiple Choice)

4.9/5

(72)

Question 208

Which of the following statements is CORRECT? (1) The only phase of the Service Management Lifecycle where value can be measured is Service Operation (2) All of the phases of the lifecycle are concerned with the value of IT services

(Multiple Choice)

4.8/5

(80)

Question 209

Within service design, what is the key output handed over to service transition?

(Multiple Choice)

4.7/5

(74)

Question 210

Which statement about services is CORRECT?

(Multiple Choice)

4.9/5

(87)

Question 211

In which of the following areas would ITIL complementary guidance provide assistance? 1. Adapting best practice for specific industry sectors 2) Integrating ITIL with other operating models

(Multiple Choice)

4.8/5

(69)

Question 212

What is a change of state that has significance for the management of a configuration item (CI) called?

(Multiple Choice)

4.8/5

(76)

Question 213

Which is NOT a service desk type described in the ITIL service operation guidance?

(Multiple Choice)

4.7/5

(86)

Question 214

A Service Level Agreement is?

(Multiple Choice)

4.8/5

(66)

Question 215

Which of the following are the MAIN objectives of incident management? 1. To automatically detect service-affecting events 2) To restore normal service operation as quickly as possible 3) To minimize adverse impacts on business operations

(Multiple Choice)

4.9/5

(98)

Question 216

ITSM concepts are often described in the context of only one of these type. Type I, type II and type III

(Multiple Choice)

4.8/5

(80)

Question 217

Which of the following would be carried out as part of a post-project benefits review?

(Multiple Choice)

4.8/5

(78)

Question 218

What are the categories of event described in the ITIL service operation book?

(Multiple Choice)

4.9/5

(74)

Question 219

Which stage of the service lifecycle has the purpose of looking for ways to improve process efficiency and cost effectiveness?

(Multiple Choice)

4.8/5

(89)

Question 220

Showing 201 - 220 of 548

A configuration model can be used to help (1) Assess the impact and cause of incidents and problems (2) Assess the impact of proposed changes (3) Plan and design new or changed services (4) Plan technology refresh and software upgrades

Which one of the following is NOT an objective of problem management?

What are the two MAIN types of activity in problem management?

Which of these statements about Service Desk staff is CORRECT?

Which of the following is NOT one of the five individual aspects of service design?

Which model delivers a view of the services, assets and infrastructure?

In many organizations the role of Incident Manager is assigned to the Service Desk. It is important that the Incident Manager is given the authority to:

Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?

Which of the following statements is CORRECT? (1) The only phase of the Service Management Lifecycle where value can be measured is Service Operation (2) All of the phases of the lifecycle are concerned with the value of IT services

Within service design, what is the key output handed over to service transition?

Which statement about services is CORRECT?

In which of the following areas would ITIL complementary guidance provide assistance? 1. Adapting best practice for specific industry sectors 2) Integrating ITIL with other operating models

What is a change of state that has significance for the management of a configuration item (CI) called?

Which is NOT a service desk type described in the ITIL service operation guidance?

A Service Level Agreement is?

Which of the following are the MAIN objectives of incident management? 1. To automatically detect service-affecting events 2) To restore normal service operation as quickly as possible 3) To minimize adverse impacts on business operations

ITSM concepts are often described in the context of only one of these type. Type I, type II and type III

Which of the following would be carried out as part of a post-project benefits review?

What are the categories of event described in the ITIL service operation book?

Which stage of the service lifecycle has the purpose of looking for ways to improve process efficiency and cost effectiveness?

ITIL Practitioner

ITIL 4 Foundation

ITIL Service Capability Operational Support and Analysis

ITIL Service Capability Service Offerings and Agreements

Filters