Exam 2: ITIL Foundation

Which of the following identify the purpose of business relationship management? 1. To establish and maintain a business relationship between service provider and customer 2) To identify customer needs and ensure that the service provider is able to meet

(Multiple Choice)

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Question 461

Which of the following is service transition planning and support NOT responsible for?

(Multiple Choice)

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Question 462

Which of the following provides the PRIMARY source of guidance on what needs to be protected by information security management?

(Multiple Choice)

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Question 463

Which of the following are goals of Service Operation? (1) To coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to the business (2) The successful release of services into the live environment

(Multiple Choice)

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Question 464

What term describes actions taken to recover after a failed change or release?

(Multiple Choice)

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Question 465

Which is one of the five aspects of service design?

(Multiple Choice)

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Question 466

Which CSI step would define metrics be appropriate for?

(Multiple Choice)

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Question 467

Which one of the following statements is CORRECT?

(Multiple Choice)

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Question 468

The value created by a service is defined in terms of business outcomes, customer preferences, and which other element?

(Multiple Choice)

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Question 469

What takes place in the "Did we get there?" step of the continual service improvement (CSI) approach?

(Multiple Choice)

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Question 470

What is the Service Pipeline?

(Multiple Choice)

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Question 471

What is the BEST description of an external customer?

(Multiple Choice)

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Question 472

Which one of the following is NOT the responsibility of service catalogue management?

(Multiple Choice)

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Question 473

Match the following activities with the Deming Cycle stages 1. Monitor, Measure and Review 2) Continual Improvement 3) Implement Initiatives 4) Plan for Improvement

(Multiple Choice)

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Question 474

Which one of the following is the BEST definition of the term service management?

(Multiple Choice)

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Question 475

Which one of the following is the BEST definition of an event?

(Multiple Choice)

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Question 476

Which process is responsible for sourcing and delivering components of requested standard services?

(Multiple Choice)

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Question 477

Which of the following is the BEST definition of an event?

(Multiple Choice)

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Question 478

Which process would seek to understand levels of customer satisfaction and communicate what action plans have been put in place to deal with dissatisfaction?

(Multiple Choice)

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Question 479

A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

(Multiple Choice)

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Question 480

Showing 461 - 480 of 548

Which of the following identify the purpose of business relationship management? 1. To establish and maintain a business relationship between service provider and customer 2) To identify customer needs and ensure that the service provider is able to meet

Which of the following is service transition planning and support NOT responsible for?

Which of the following provides the PRIMARY source of guidance on what needs to be protected by information security management?

Which of the following are goals of Service Operation? (1) To coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to the business (2) The successful release of services into the live environment

What term describes actions taken to recover after a failed change or release?

Which is one of the five aspects of service design?

Which CSI step would define metrics be appropriate for?

Which one of the following statements is CORRECT?

The value created by a service is defined in terms of business outcomes, customer preferences, and which other element?

What takes place in the "Did we get there?" step of the continual service improvement (CSI) approach?

What is the Service Pipeline?

What is the BEST description of an external customer?

Which one of the following is NOT the responsibility of service catalogue management?

Match the following activities with the Deming Cycle stages 1. Monitor, Measure and Review 2) Continual Improvement 3) Implement Initiatives 4) Plan for Improvement

Which one of the following is the BEST definition of the term service management?

Which one of the following is the BEST definition of an event?

Which process is responsible for sourcing and delivering components of requested standard services?

Which of the following is the BEST definition of an event?

Which process would seek to understand levels of customer satisfaction and communicate what action plans have been put in place to deal with dissatisfaction?

A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

ITIL Practitioner

ITIL 4 Foundation

ITIL Service Capability Operational Support and Analysis

ITIL Service Capability Service Offerings and Agreements

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