Exam 2: ITIL Foundation

Understanding the level of risk during and after change and providing confidence in the degree of compliance with governance requirements during change are both ways of adding business value through which part of the service lifecycle?

(Multiple Choice)

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Question 501

What should the IT service continuity process primarily support?

(Multiple Choice)

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Question 502

Which groups of people would work according to an operational level agreement?

(Multiple Choice)

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Question 503

Consider the following list: 1. Change authority 2) Change manager 3) Change advisory board (CAB) Which one of the following is the BEST description of the items above?

(Multiple Choice)

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Question 504

Which is an objective of the design coordination process?

(Multiple Choice)

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Question 505

Who owns the specific costs and risks associated with providing a service?

(Multiple Choice)

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Question 506

Access management is responsible for executing the policies that are defined in which process?

(Multiple Choice)

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Question 507

Which is the correct combination of items that makes up an IT service?

(Multiple Choice)

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Question 508

Which one of the following do technology metrics measure?

(Multiple Choice)

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Question 509

What are underpinning contracts used to document?

(Multiple Choice)

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Question 510

What BEST describes the value of service transition to the business?

(Multiple Choice)

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Question 511

Which of the following are valid parts of the service portfolio? 1. Service pipeline 2) Service knowledge management system (SKMS) 3) Service catalogue

(Multiple Choice)

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Question 512

Which of the following are within the scope of service asset and configuration management? 1. Identification of configuration items (CIs) 2) Recording relationships between CIs 3) Recording and control of virtual CIs 4) Approving finance for the purchase of software to support service asset and configuration management

(Multiple Choice)

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Question 513

What type of improvement should be achieved by using the Deming Cycle?

(Multiple Choice)

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Question 514

Which of the following should be considered when designing measurement systems, methods and metrics? 1. The services 2) The architectures 3) The configuration items 4) The processes

(Multiple Choice)

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Question 515

Which process analyzes services that are no longer viable and determines when they should be retired?

(Multiple Choice)

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Question 516

Which of the following does the Availability Management process include? (1) Ensuring services are able to meet availability targets (2) Monitoring and reporting actual availability (3) Improvement activities, to ensure that services continue to meet or exceed their availability goals

(Multiple Choice)

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Question 517

Which of the following is the BEST definition of a Risk?

(Multiple Choice)

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Question 518

Which role is responsible for carrying out the activities of a process?

(Multiple Choice)

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Question 519

What is the BEST definition of an internal service?

(Multiple Choice)

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Question 520

Showing 501 - 520 of 548

Understanding the level of risk during and after change and providing confidence in the degree of compliance with governance requirements during change are both ways of adding business value through which part of the service lifecycle?

What should the IT service continuity process primarily support?

Which groups of people would work according to an operational level agreement?

Consider the following list: 1. Change authority 2) Change manager 3) Change advisory board (CAB) Which one of the following is the BEST description of the items above?

Which is an objective of the design coordination process?

Who owns the specific costs and risks associated with providing a service?

Access management is responsible for executing the policies that are defined in which process?

Which is the correct combination of items that makes up an IT service?

Which one of the following do technology metrics measure?

What are underpinning contracts used to document?

What BEST describes the value of service transition to the business?

Which of the following are valid parts of the service portfolio? 1. Service pipeline 2) Service knowledge management system (SKMS) 3) Service catalogue

What type of improvement should be achieved by using the Deming Cycle?

Which of the following should be considered when designing measurement systems, methods and metrics? 1. The services 2) The architectures 3) The configuration items 4) The processes

Which process analyzes services that are no longer viable and determines when they should be retired?

Which of the following does the Availability Management process include? (1) Ensuring services are able to meet availability targets (2) Monitoring and reporting actual availability (3) Improvement activities, to ensure that services continue to meet or exceed their availability goals

Which of the following is the BEST definition of a Risk?

Which role is responsible for carrying out the activities of a process?

What is the BEST definition of an internal service?

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