Exam 2: ITIL Foundation

Which of the following activities would be performed by a process manager? 1. Monitoring and reporting on process performance 2) Identifying improvement opportunities 3) Appointing people to required roles

Which one of the following is an objective of service catalogue management?

Which of the following BEST describes a Change Authority?

Which one of the following is the BEST definition of reliability?

What does the term "Wisdom" represent within the Data-to-Information-to-Knowledge-to-Wisdom (DIKW)?

Which of these would fall outside the scope of a typical service change management process?

What is the BEST description of the CSI register?

Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

Identity and Rights are two major concepts involved in which one of the following processes?

The group that authorizes changes that must be installed faster than the normal process is called the?

Which of the following statements BEST describes the aims of release and deployment management?

Which two processes will contribute MOST to enabling effective problem detection?

Which is the first step in the 7 Step Improvement Process?

Which of the following service desk organizational structures are described in service operation? 1. Local service desk 2) Virtual service desk 3) IT help desk 4) Follow the sun

What is the objective of Access Management?

Event management, problem management, access management and request fulfillment are part of which stage of the service lifecycle?

Which one of the following statements BEST describes a definitive media library (DML)?

At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

Which of the following describes risk proximity?

What is the definition of a service improvement plan (SIP)?