Question 1

In which situation would a job design be recommended?

Accepted Answer

A)  New technology has drastically changed the way that work is done in a manufacturing plant shop floor and employees are finding there is a lot more spare time. 
B)  Due to a recent change in upper management and benefit policies, several hundred highly skilled employees have recently left the organization and moved to a competitor. 
C)  The culture of the organization is deemed by an external consultant to be "stagnant" and in need of a change. 
D)  Members of the organization are trying to form a union. 
A)  New technology has drastically changed the way that work is done in a manufacturing plant shop floor and employees are finding there is a lot more spare time. 
B)  Due to a recent change in upper management and benefit policies, several hundred highly skilled employees have recently left the organization and moved to a competitor. 
C)  The culture of the organization is deemed by an external consultant to be "stagnant" and in need of a change. 
D)  Members of the organization are trying to form a union.

Question 2

Which organizational situation is most likely to result in employees who feel empowered?

Accepted Answer

A)  The employees are allowed to set their own work schedules so they can have better work-life balance. 
B)  The employees are allowed to spend a few minutes every day coming up with creative ideas for the suggestion box. 
C)  The employees have access to sensitive information so they can make more informed decisions about their work. 
D)  The employees have a large training budget and they are allowed to spend their training dollars on courses they choose and as they see fit. 
A)  The employees are allowed to set their own work schedules so they can have better work-life balance. 
B)  The employees are allowed to spend a few minutes every day coming up with creative ideas for the suggestion box. 
C)  The employees have access to sensitive information so they can make more informed decisions about their work. 
D)  The employees have a large training budget and they are allowed to spend their training dollars on courses they choose and as they see fit.

Question 3

What is an important drawback of allowing employees to telecommute?

Accepted Answer

A)  lower performance due to distractions at home 
B)  dishonesty about hours worked 
C)  less creativity due to loss of workplace synergies 
D)  increased absenteeism 
A)  lower performance due to distractions at home 
B)  dishonesty about hours worked 
C)  less creativity due to loss of workplace synergies 
D)  increased absenteeism

Question 4

Which term refers to the degree to which a job has substantial freedom, independence, and discretion for an individual in determining work schedules and procedures?

Accepted Answer

A)  autonomy 
B)  skill variety 
C)  task identity 
D)  feedback 
A)  autonomy 
B)  skill variety 
C)  task identity 
D)  feedback

Question 5

The job title is of psychological importance as well as descriptive.

Accepted Answer

A) True 
 B)False

Question 6

Employee empowerment grows in an organizational culture that promotes satisfaction, support, and recognition.

Accepted Answer

A) True 
 B)False

Question 7

According to the job characteristics model, what three psychological states of a jobholder result in motivated, satisfied, and productive employees?

Accepted Answer

A)  meaningfulness of work, task significance, and autonomy 
B)  meaningfulness of work, responsibility for completion of a whole identifiable piece of work, and knowledge of work results 
C)  meaningfulness of work, responsibility for outcomes, and knowledge of work results 
D)  meaningfulness of work, responsibility for outcomes, and fair compensation 
A)  meaningfulness of work, task significance, and autonomy 
B)  meaningfulness of work, responsibility for completion of a whole identifiable piece of work, and knowledge of work results 
C)  meaningfulness of work, responsibility for outcomes, and knowledge of work results 
D)  meaningfulness of work, responsibility for outcomes, and fair compensation

Question 8

The real advantage of job enrichment is that it applies to all employees.

Accepted Answer

A) True 
 B)False

Question 9

In addition to creating synergy within an organization, group techniques can also do which of the following?

Accepted Answer

A)  increase employee commitment to the organization's goals 
B)  increase job and pay satisfaction 
C)  increase employee engagement 
D)  decrease employee absenteeism 
A)  increase employee commitment to the organization's goals 
B)  increase job and pay satisfaction 
C)  increase employee engagement 
D)  decrease employee absenteeism

Question 10

The standard format for job descriptions is contained in the Dictionary of Occupational Titles.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is most likely to result in a successful telecommuting situation?

Accepted Answer

A)  The telecommuters have to check in frequently throughout the day to let their managers know exactly what they are working on and how it is going. 
B)  The managers who are trained in formalized telecommuting procedures make random calls to the telecommuters at home to ensure all is going well and work is getting done. 
C)  The telecommuters are expected to attend regular on-site meetings and are trained in technical aspects of telecommuting. 
D)  Telecommuting is only allowed when the work at hand does not involve interaction of any kind. 
A)  The telecommuters have to check in frequently throughout the day to let their managers know exactly what they are working on and how it is going. 
B)  The managers who are trained in formalized telecommuting procedures make random calls to the telecommuters at home to ensure all is going well and work is getting done. 
C)  The telecommuters are expected to attend regular on-site meetings and are trained in technical aspects of telecommuting. 
D)  Telecommuting is only allowed when the work at hand does not involve interaction of any kind.

Question 12

What is crucial in effective employee involvement groups?

Accepted Answer

A)  the group membership must change regularly 
B)  group members must not be rewarded; participation must be completely voluntary 
C)  managers must evaluate group recommendations before implementation 
D)  all recommendations must be implemented in at least some small way in order not to lose the sense of empowerment 
A)  the group membership must change regularly 
B)  group members must not be rewarded; participation must be completely voluntary 
C)  managers must evaluate group recommendations before implementation 
D)  all recommendations must be implemented in at least some small way in order not to lose the sense of empowerment

Question 13

Which of the following is an example of a job specification?

Accepted Answer

A)  To be a grocery store cashier, you need to know how to work a cash register, know the rules of the store, and know basic math. 
B)  To be a grocery store cashier, you have to deal with the public and be able to stand on your feet for long hours. 
C)  A grocery store cashier assists customers in paying for their grocery items and answering questions about products. 
D)  A grocery store cashier is responsible for making sure items are bagged or tagged, and that all customers pay for their items. 
A)  To be a grocery store cashier, you need to know how to work a cash register, know the rules of the store, and know basic math. 
B)  To be a grocery store cashier, you have to deal with the public and be able to stand on your feet for long hours. 
C)  A grocery store cashier assists customers in paying for their grocery items and answering questions about products. 
D)  A grocery store cashier is responsible for making sure items are bagged or tagged, and that all customers pay for their items.

Question 14

What factors should be considered in designing a job?

Accepted Answer

Job design is concerned with structuring

Question 15

Empowerment encourages employees to become innovators and managers of their own work.

Accepted Answer

A) True 
 B)False

Question 16

Scenario 4.1
Mike Brassington is the CEO of Canada Steel, a firm that produces steel products for a global market. To improve on one of its products which has received some criticisms on its quality, Canada Steel wants to put together a team that will involve different people in the organization, across different departments, so as to utilize their skills in a manner that would be more productive than if they worked separately. Mike has two ideas on how to design these teams. First, he can put together a group of experienced people from different departments (e.g., marketing, engineering, etc.)to solve the problem (Team 1). Second, he can allow interested employees to have online discussions voluntarily (Team 2). He also has to decide on how to measure the success of the team's efforts.
-Refer to Scenario 4.1. What does research demonstrate as key to ensuring the success of the team?

Accepted Answer

A)  establishing a fair pay system 
B)  establishing ground rules to guide the team's work 
C)  ensuring cultural cohesion among team members 
D)  ensuring a common workplace "language" for team members 
A)  establishing a fair pay system 
B)  establishing ground rules to guide the team's work 
C)  ensuring cultural cohesion among team members 
D)  ensuring a common workplace "language" for team members

Question 17

Job analysis is now considered outdated because it can't keep up with the current state of change in today's fast-paced work world.

Accepted Answer

A) True 
 B)False

Question 18

Job enrichment is a way of increasing employee empowerment.

Accepted Answer

A) True 
 B)False

Question 19

Job analysis is an important step toward ensuring an organization's HR practices are valid and job-related.

Accepted Answer

A) True 
 B)False

Question 20

Job analysis is the process of obtaining information about jobs by determining what the duties, tasks, or activities of those jobs are.

Accepted Answer

A) True 
 B)False

In which situation would a job design be recommended?

Which organizational situation is most likely to result in employees who feel empowered?

What is an important drawback of allowing employees to telecommute?

Which term refers to the degree to which a job has substantial freedom, independence, and discretion for an individual in determining work schedules and procedures?

The job title is of psychological importance as well as descriptive.

Employee empowerment grows in an organizational culture that promotes satisfaction, support, and recognition.

According to the job characteristics model, what three psychological states of a jobholder result in motivated, satisfied, and productive employees?

The real advantage of job enrichment is that it applies to all employees.

In addition to creating synergy within an organization, group techniques can also do which of the following?

The standard format for job descriptions is contained in the Dictionary of Occupational Titles.

Which of the following is most likely to result in a successful telecommuting situation?

What is crucial in effective employee involvement groups?

Which of the following is an example of a job specification?

What factors should be considered in designing a job?

Empowerment encourages employees to become innovators and managers of their own work.

Job analysis is now considered outdated because it can't keep up with the current state of change in today's fast-paced work world.

Job enrichment is a way of increasing employee empowerment.

Job analysis is an important step toward ensuring an organization's HR practices are valid and job-related.

Job analysis is the process of obtaining information about jobs by determining what the duties, tasks, or activities of those jobs are.

The World of Human Resources Management

Strategy and Human Resources Planning

Equity and Diversity in Human Resources Management

Branding the Talent Pool: Recruitment and Careers

Employee Selection

Training and Development

Performance Management and the Employee Appraisal Process

Managing Compensation

Pay for Performance: Incentive Rewards

Employee Benefits

Promoting Safety and Health

Employee Rights and Discipline

The Dynamics of Labour Relations

International Human Resources Management

Filters

Exam 4: Job Analysis and Work Design

In which situation would a job design be recommended?

Which organizational situation is most likely to result in employees who feel empowered?

What is an important drawback of allowing employees to telecommute?

Which term refers to the degree to which a job has substantial freedom, independence, and discretion for an individual in determining work schedules and procedures?

The job title is of psychological importance as well as descriptive.

Employee empowerment grows in an organizational culture that promotes satisfaction, support, and recognition.

According to the job characteristics model, what three psychological states of a jobholder result in motivated, satisfied, and productive employees?

The real advantage of job enrichment is that it applies to all employees.

In addition to creating synergy within an organization, group techniques can also do which of the following?

The standard format for job descriptions is contained in the Dictionary of Occupational Titles.

Which of the following is most likely to result in a successful telecommuting situation?

What is crucial in effective employee involvement groups?

Which of the following is an example of a job specification?

What factors should be considered in designing a job?

Empowerment encourages employees to become innovators and managers of their own work.

Job analysis is now considered outdated because it can't keep up with the current state of change in today's fast-paced work world.

Job enrichment is a way of increasing employee empowerment.

Job analysis is an important step toward ensuring an organization's HR practices are valid and job-related.

Job analysis is the process of obtaining information about jobs by determining what the duties, tasks, or activities of those jobs are.

The World of Human Resources Management

Strategy and Human Resources Planning

Equity and Diversity in Human Resources Management

Branding the Talent Pool: Recruitment and Careers

Employee Selection

Training and Development

Performance Management and the Employee Appraisal Process

Managing Compensation

Pay for Performance: Incentive Rewards

Employee Benefits

Promoting Safety and Health

Employee Rights and Discipline

The Dynamics of Labour Relations

International Human Resources Management

Filters